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Client Service Delivery Manager Jobs (NOW HIRING)

Nile Global Inc

Global Service Delivery Manager

Our goal is to deliver Campus Network-as-a-Service (NaaS) that makes network operations virtually ... Client Relationship Management: Build and maintain strong relationships with clients, understanding ...

IPsoft

CRM/Service Delivery manager

Austin, TX · On-site

Advocate client service requirements by using an "outside in" perspective. * Through expert ... Experience in Customer Facing Service Delivery and Project management * Expertise in ITIL Process ...

Artech L.L.C.

Account Service Delivery Manager

Alameda, CA · On-site

$100K - $140K/yr

Service Delivery Manager Location: West Coast / Bay area CA or Austin TX Salary Range: $100,000 ... You'll serve as the face of delivery for both Scalence and a leading global technology client ...

United Airlines

Service Delivery Manager (SDM)

Chicago, IL · On-site +1

$103K - $242K/yr

Act as the single point of contact for ADM service governance, client engagement, and stakeholder ... Delivery or Delivery Manager roles. * Strong hands-on experience managing PLM and/or MES ADM/AMS ...

Artech L.L.C.

Account Service Delivery Manager

Hayward, CA · On-site

$100K - $140K/yr

Service Delivery Manager Location: West Coast / Bay area CA or Austin TX Salary Range: $100,000 ... You'll serve as the face of delivery for both Scalence and a leading global technology client ...

T-Mobile

Service Delivery Manager, SMB

Frisco, TX · On-site

$74K - $134K/yr

Job Overview The Service Delivery Manager - SMB at T-Mobile is responsible for overseeing the execution of standardized B2B service deliveries for small and medium business customers. This role ...

Thales

Senior Service Delivery Manager

Austin, TX · On-site

... Service Delivery Manager who will ensure the solution is delivered in compliance with customer ... client relationships. * Anticipate clients needs and propose alternative solutions or business ...

Thinkbrg

IT Service Delivery Manager

Washington, DC · On-site

Support high-profile client engagements and executive stakeholders requiring white-glove service ... Experience managing service delivery platforms such as ServiceNow. * Strong knowledge of Microsoft ...

Wabtec

Hosted Service Delivery Manager

Gambrills, MD

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

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Client Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do client service delivery manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for client service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Service Delivery Manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a Client Service Delivery Manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a Client Service Delivery Manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What cities are hiring for Client Service Delivery Manager jobs? Cities with the most Client Service Delivery Manager job openings:
What are the most commonly searched types of Client Service Delivery jobs? The most popular types of Client Service Delivery jobs are:
What states have the most Client Service Delivery Manager jobs? States with the most job openings for Client Service Delivery Manager jobs include:
Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 64% Full Time, 33% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

ALL.SPACE

Muscle Shoals, AL • On-site

Full-time

Medical, Retirement

Posted 1 hour ago

Job description

To serve as the primary post-sales interface and trusted advocate for ALLSPACE customers, ensuring seamless onboarding, on time delivery, in-life support and revenue recognition. This role leads from the front, proactively managing customer relationships, minimizing escalations, and driving service excellence.
Responsibilities of this role are listed below:
  • Primary post sales point of contact for customers, order fulfillment to revenue collection, service trials, in life support and post incident root cause analysis.
  • Establish and maintain account governance including chairing weekly operational meetings, monthly service review and face to face quarterly business review.
  • Lead customer onboarding, aligning PO deliverables, agree order fulfillment schedule, customer training or in field support commitment, deliver ITSM training and align invoice schedule.
  • Coordinate service trials, align success criteria, ensure schedule and costs remain within scope and budget, integrate cross functional support, identify and track issues and actions, manage escalations and conduct post event reviews.
  • Deliver order fulfillment on schedule and within agreed invoice milestones, coordinate customer training and field support, ship in time logistics and post-delivery CSAT reviews.
  • Owner of the issue and action register tracking service issues across order fulfillment, service trials, in life support, RMA & invoicing.
  • Chair post event reviews to improve schedule, cost and performance and to understand root cause of failures and provide direct feedback to customers.
  • Manage the customer satisfaction program, gathering insights and driving service improvements across order fulfillment, customer training and fault resolution.
  • Lead continual service improvement (CSI) initiatives based on customer feedback and performance data.

Requirements
  • Bachelor's Eng/STEM degree or equivalent industry or military experience
  • 8 years of DoD program support ideally within satellite or communications systems.
  • PMP or equivalent program management certification
  • Demonstrated experience of working in a fast paced and green field environment where decisions need to be made in a timely manner.
  • Experience leading cross functional teams to delivery customer outcomes
  • Demonstrated ability to lead customer facing initiatives across multiple geographies.

Additional Notes
  • Active or ability to obtain DoW security clearance
  • Flexibility to travel and support customer requirements

Benefits
  • Excellent Compensation package inclusive of competitive salary, 401(k) plan, healthcare and 25 days holiday in addition to the US Bank holidays.
  • Bonus package
  • Career development training opportunities (in house and external)
  • Employee Referral scheme
  • 24/7 access to discount platform across 900 retailers

Apply