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Client Service Delivery Manager Jobs (NOW HIRING)

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Avertium

Service Delivery Manager

As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. You will work directly as member of Avertium's Cyber ...

Synnex

Service Delivery Manager

Groveport, OH · On-site

The Service Delivery Manager is responsible for managing strategic customer relationships on a day-to-day basis and serves as the senior escalation point for service-related issues. This role ensures ...

Axos Bank

Service Delivery Manager

$110K - $153K/yr

About This Job The Service Delivery Manager is a strategic operational leader within Verdant's Product & IT organization. This role drives alignment between the IT/Product team and Axos's PMO and ...

Anveta, Inc.

Service delivery manager

Boston, MA · On-site

... activities -owning delivery from strategy through operations, governance, and continuous ... manage escalations with confidence, and influence decisions through data, structure, and calm ...

CleanHarbors

Service Delivery Manager

Englewood, CO

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Clean Harbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Anveta, Inc.

Service delivery manager

Boston, MA · On-site

... owning delivery from strategy through operations, governance, and continuous improvement. The ... manage escalations with confidence, and influence decisions through data, structure, and calm ...

Nile Global Inc

Global Service Delivery Manager

Our goal is to deliver Campus Network-as-a-Service (NaaS) that makes network operations virtually ... Client Relationship Management: Build and maintain strong relationships with clients, understanding ...

Capgemini

Service Delivery Manager (SDM)

Cincinnati, OH · On-site +1

$103K - $242K/yr

The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and platform landscape. The role owns ...

Entersekt

Service Delivery Manager (US)

Knoxville, TN · On-site

The Role The Service Delivery Manager acts as the client's advocate, ensuring services and products ... Client Relationship Management * Manage Client Expectations: Serve as the primary point of contact ...

T-Mobile

Service Delivery Manager, Government

Denver, CO · On-site

$84K - $151K/yr

Job Overview The Service Delivery Manager - GOV is responsible for the disciplined execution of public-sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and ...

IPsoft

CRM/Service Delivery manager

Austin, TX · On-site

Advocate client service requirements by using an "outside in" perspective. * Through expert ... Experience in Customer Facing Service Delivery and Project management * Expertise in ITIL Process ...

Peloton Group

AMS Service Delivery Manager

Rogers, AR · On-site

This is a highly client-facing role requiring strong leadership, communication, operational ... Service Delivery & Operations * Oversee end-to-end delivery of Oracle Application Managed Services ...

Capgemini

Service Delivery Manager (SDM)

Cincinnati, OH · On-site +1

$103K - $242K/yr

Act as the single point of contact for ADM service governance, client engagement, and stakeholder ... Delivery or Delivery Manager roles. * Strong hands-on experience managing PLM and/or MES ADM/AMS ...

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Client Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do client service delivery manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for client service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Service Delivery Manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a Client Service Delivery Manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a Client Service Delivery Manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What cities are hiring for Client Service Delivery Manager jobs? Cities with the most Client Service Delivery Manager job openings:
What are the most commonly searched types of Client Service Delivery jobs? The most popular types of Client Service Delivery jobs are:
What states have the most Client Service Delivery Manager jobs? States with the most job openings for Client Service Delivery Manager jobs include:
Client Service Delivery Manager jobs near you
Service Delivery Manager

Service Delivery Manager

Virtucom, Inc.

Naperville, IL • On-site

$41K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Company Overview:
The technology and support needs of school districts have evolved dramatically in recent years. Thriving in today's fast-paced world of digital transformation requires more than just a technology provider. It takes a true technology partner, one with a sincere commitment to serving communities and the next generation of students.
Headquartered in Peachtree Corners, Georgia, with offices in Columbus (GA), Chesapeake (VA), West Palm Beach (FL), Addison (TX), and Naperville (IL), Virtucom is a dynamic and growing company exclusively focused on K-12 education. We specialize in delivering services and support to help educators and administrators integrate the classroom technologies we provide into meaningful learning experiences.
We are deeply passionate about supporting our schools and communities, and just as passionate about creating opportunities for our employees to grow. At Virtucom, you'll find a culture of energy, purpose, and professional opportunity.
Job Overview: Service Delivery Manager - Naperville Facility
We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible for overseeing daily operations, managing a small but critical team, and ensuring the efficient flow of technology products in and out of the facility.
This role will directly manage a team consisting of 1 Courier, 1 Production Associate, and 2 Repair Technicians. The Service Delivery Manager will play a hands-on leadership role, balancing team supervision with operational responsibilities including inventory management, logistics coordination, and warehouse support.
We are currently in the process of establishing our Naperville facility, and this is a pre-opening leadership opportunity.
The selected candidate will play a key role in helping stand up operations, build team culture, and ensure readiness for a planned opening by the end of Q2 2026.
Requirements
Responsibilities:
  • Oversee day-to-day operations of the Naperville facility, ensuring efficiency, accuracy, and productivity.
  • Directly manage and support a team of couriers, production associates, and repair technicians.
  • Coordinate all inbound and outbound logistics, including receiving, processing, staging, and shipping of devices and equipment.
  • Maintain accurate inventory tracking and ensure proper documentation of all assets.
  • Establish and enforce operational processes, workflows, and quality standards.
  • Assist with warehouse operations including loading/unloading, organizing inventory, and maintaining a clean and safe workspace.
  • Monitor team performance, provide coaching, and support employee development.
  • Ensure adherence to service level agreements (SLA) and company performance expectations.
  • Communicate regularly with corporate leadership, dispatch, and other departments to align on priorities and resolve issues.
  • Identify and resolve operational challenges, delays, or inefficiencies proactively.
  • Ensure compliance with company policies related to safety, security, and data handling.
  • Support hiring, onboarding, and training of new employees within the facility.
  • Serve as the primary point of contact for the Naperville branch.
Job Requirements:
  • Proven leadership or supervisory experience in operations, warehouse, logistics, or similar environment.
  • Strong organizational and time management skills with the ability to prioritize multiple tasks.
  • Ability to lift or move heavy product(s) up to 50-75 lbs. using appropriate equipment.
  • Experience with inventory systems, logistics coordination, and workflow management.
  • Understanding of web-based applications and adaptability to software updates.
  • Basic computer and networking knowledge.
  • Strong knowledge of MS Windows operating systems, Google Suite, and/or Android OS.
  • Ability to interact with clients and team members in a professional manner.
  • Strong problem-solving and decision-making skills.
  • High attention to detail and commitment to operational excellence.
  • Ability to work in a fast-paced, evolving environment.
  • Strong communication skills and team leadership capability.
Pre-Hire Requirements:
  • Must pass a comprehensive background check.
  • Valid driver's license and clean Motor Vehicle Record (MVR) preferred.
  • Flexibility to support varying schedules based on operational needs.
Preferred Qualifications:
  • Previous experience managing a warehouse, distribution center, or service facility.
  • Experience in K-12 technology support or IT asset management.
  • Familiarity with device repair workflows or production environments.
  • Experience in startup or new facility launch environments.
Benefits:
  • Competitive Compensation
  • Ability to convert from Hourly to Salary after a 90-day probationary period
  • 401(k) plan with 4% company match**
  • Medical, dental, and vision insurance**
  • Company Paid Holidays**
  • PTO package upon conversion (vacation, sick, and personal days)
  • Opportunity for Career Advancement with promotion from within
  • Comprehensive On-site Training

** Company 401k offered at 6 month tenure
** Medical insurance offered month following DOH
** Company Paid Holidays applies to employees converted to Salary
Salary Description
$41,000 per year - $60,000 per year

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