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Client Service Delivery Manager Jobs (NOW HIRING)

CYNET SYSTEMS

Service Delivery Manager

Richmond, VA · On-site

$60/hr

The Service Delivery Manager (SDM) is the single-point owner for end-to-end IT service delivery for Retail, accountable for operational stability, SLA adherence, and business continuity across retail ...

SHI International Corp.

Service Delivery Manager

Job Summary The Service Delivery Manager (SDM) is an individual contributor role that supports our Expert Support customers in SHI Services/Managed Services. The SDM is responsible for the day-to-day ...

Ascension

Service Delivery Manager

$125K - $170K/yr

Extensive MSP Management Experience: At least 5 years of direct experience overseeing IT service delivery through large-scale Managed Service Providers, including contract negotiation and SLA ...

Nile Global Inc

Global Service Delivery Manager

Our goal is to deliver Campus Network-as-a-Service (NaaS) that makes network operations virtually ... Client Relationship Management: Build and maintain strong relationships with clients, understanding ...

Allied Universal

Manager, Service Delivery

Atlanta, GA · On-site

The Service Delivery Manager is expected to motivate indirect reports who are technically ... Work closely with client and other vendors to ensure consistent and coordinated service delivery at ...

Leidos

Customer Service Delivery Manager

Orlando, FL · On-site

$107K - $195K/yr

Join our team as a Customer Service Delivery Manager (CSDM) supporting our NASA customer. In this mission-critical leadership role, you will oversee service delivery across assigned NASA Centers ...

Apple Bank

Service Delivery Manager, AVP

Scarsdale, NY

$150K - $180K/yr

Hybrid/Scarsdale, NY Pay Range: $150,000 - $180,000 Apple Bank is seeking an experienced Service Delivery Manager to build and maintain relationships with the organization's business lines, as well ...

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Client Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do client service delivery manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for client service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Service Delivery Manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a Client Service Delivery Manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a Client Service Delivery Manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What cities are hiring for Client Service Delivery Manager jobs? Cities with the most Client Service Delivery Manager job openings:
What are the most commonly searched types of Client Service Delivery jobs? The most popular types of Client Service Delivery jobs are:
What states have the most Client Service Delivery Manager jobs? States with the most job openings for Client Service Delivery Manager jobs include:
Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Service Delivery Manager

Service Delivery Manager

CYNET SYSTEMS

Richmond, VA • On-site

$60/hr

Contractor

Posted yesterday

Job description

Job Overview:

The Service Delivery Manager (SDM) is the single-point owner for end-to-end IT service delivery for Retail, accountable for operational stability, SLA adherence, and business continuity across retail stores, distribution centres (DCs), and corporate IT systems.

Requirement/Must Have:

  • Proven retail or distribution IT service delivery experience.
  • Hands on leadership of P1/P2 major incidents in business-critical environments.
  • Strong ITIL Incident, Major Incident, and Problem Management expertise.
  • Excellent stakeholder communication and crisis management skills.
  • Strong understanding of retail POS, store infrastructure, and DC systems (preferred).

Responsibilities:

  • Own day to day service delivery across Retail, DC, and Corporate IT environments.
  • Ensure availability and performance of POS systems, store networks, WMS, logistics integrations, and business critical applications.
  • Deliver consistent compliance with SLAs, KPIs, and contractual commitments.
  • Proactively identify risks impacting store operations, order fulfilment, and supply chain continuity.
  • Act as Incident Commander for all P1/P2 business critical incidents.
  • Lead major incident bridges, driving structured triage, restoration, and resolution.
  • Ensure timely engagement of internal teams, vendors, and OEMs.
  • Translate technical impact into clear business impact (stores affected, DCs impacted, revenue risk).
  • Provide structured situation updates to IT and business stakeholders.
  • Own Root Cause Analysis (RCA), Post Incident Reviews (PIR), and Corrective / Preventive Actions (CAPA).
  • Serve as the onsite face of delivery to Retail leadership.
  • Build trusted relationships with Retail Operations, DC Operations, IT, and Security teams.
  • Handle escalations decisively with focus on business outcomes and transparency.
  • Lead operational governance through weekly, monthly, and quarterly reviews.
  • Ensure strict compliance with Incident Reporting Guidelines, MSA clauses, and audit requirements.
  • Maintain audit ready documentation and service evidence.
  • Ensure 24x7 operational readiness and on call coverage.
  • Coordinate onsite and offshore delivery teams.
  • Manage third party vendors during escalations and outages.
  • Drive Service Improvement Plans (SIP) to reduce outage frequency and MTTR.
  • Identify opportunities for stability, automation, and proactive monitoring.
  • Support peak period readiness and continuous improvement initiatives.

Nice to Have:

  • ITIL v3 / ITIL v4.
  • PMP / PRINCE2 / Agile (advantage).

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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