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Client Service Delivery Manager Jobs in Alberta (NOW HIRING)

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Strategist, Indigenous Client Services

Calgary, AB · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Belonging POSITION SUMMARY Reporting to the Manager, Client Service, the Strategist delivers client-centered guidance that supports entrepreneurs and small business owners in starting, growing, and ...

BMO Capital Markets

Client Service Associate

Calgary, AB · On-site

  • Medical

  • Life

  • Retirement

A client-focused role, committed to managing and growing client relationships through the delivery of service and advice. * Books meetings with new prospects and prepares introductory package for the ...

KPMG

Client Service Technician

Lethbridge, AB · On-site

... we deliver. The Client Service Technician will be assigned to specific ledger holders and, together with the ledger holder, will manage client relationships, deadlines, and quality control. The CST ...

GreenShield

CLIENT SERVICE REPRESENTATIVE

Calgary, AB · Remote

* Working with our Business Development Managers, Account Managers and our internal partners and be ... Required to attend client meetings including new group implementations, employee meetings, problem ...

CIBC

Client Service Representative [Hourly]

Edmonton, AB · On-site

  • Retirement

To help deliver a great client experience, you're flexible to work at multiple banking centres ... Client engagement - Help clients manage their accounts and products. Focus on the client experience ...

CIBC

Client Service Representative [Hourly]

Lacombe, AB · On-site

  • Retirement

To help deliver a great client experience, you're flexible to work at multiple banking centres ... Client engagement - Help clients manage their accounts and products. Focus on the client experience ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Alberta

Client Service Delivery Manager information

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Technical Project Manager - Client Service Delivery

DataVisor

Calgary, AB

CA$120K - CA$170K/yr

Full-time

Medical, PTO

Re-posted 22 days ago

Job description

DataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine and investigation tools work together to provide guaranteed performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership, compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.

Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us!

Position Overview:
We are seeking a highly skilled technical Project Manager to join the client service team. On one hand this is a client-facing service delivery manger role. The ideal candidate will be managing all client communications and driving overall delivery schedule, be responsible for designing and implementing innovative integration solutions that meet our client's technical and business requirements. This role involves working closely with clients, sales teams, and other stakeholders to ensure successful project outcomes. On another hand, this is a technical delivery role. The candidate will be responsible for driving and managing all engineering threads in order to deliver the project, and conduct technical hands-on work as needed. This is also a technical hands-on role.

Key Responsibilities:

  • Manage and drive client communications throughout the entire delivery, align different client stakeholders, ensure project is delivered successfully without delay.
  • Work closely with clients, sales teams, and other stakeholders to ensure successful project outcomes.
  • Understand the client's product and business logic to recommend the best solution that addresses specific client needs. Provide strong solution and consulting services.
  • Take the project management role to ensure the client onboarding project runs as expected and under control.
  • Provide technical expertise and guidance throughout the implementation and deployment phases, to integrate with the client systems.
  • Work closely with product and engineering teams to ensure seamless integration of new features and technologies into existing systems.
  • Stay updated on financial services industry trends and emerging technologies to continuously improve our solutions and offerings.
  • Conduct presentations and demonstrations of proposed solutions to clients and stakeholders.

Requirements

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Proven experience as a technical Project Manager or in a similar technical role.
  • Strong understanding of software development, system architecture, and integration principles. Strong solutioning skills on Saas platform data integration.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
  • Strong client-facing communication skills and consultant/client management capabilities.
  • Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
  • Creative problem-solving skills and a results-oriented mindset.
  • Knowing auti-fraud in the Financial or internet industry will be a plus.
  • Experience in real-time computing, big data, or machine learning will be a plus.

Benefits

Health Insurance, PTO

The expected base salary range for this role is CAD $120,000 - $170,000 per year, depending on experience, skills, and location. This position may also be eligible for bonus, equity, and benefits.

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