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Client Service Delivery Manager Jobs in Alberta (NOW HIRING)

Td

Private Banking Client Service Associate

Edmonton, AB · On-site

CA$52K - CA$74K/yr

TD Wealth, Private Wealth Management provides high-net worth & ultra-high-net worth clients with ... As part of the team, the Private Banking Client Service Associate will provide administrative ...

BMO Capital Markets

Client Services Officer

Calgary, AB · On-site

CA$38K - CA$71K/yr

  • Medical

  • Life

  • Retirement

Supports change management of varying scope and type; tasks typically focused on execution and ... Executes work to deliver timely, accurate, and efficient service. * Actively listens to client ...

Businesslink

Strategist

Edmonton, AB · Hybrid

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Belonging POSITION SUMMARY Reporting to the Manager, Client Service, the Strategist delivers client-centered guidance that supports entrepreneurs in starting and growing their businesses. Through one ...

AGAT Laboratories

Client Services Administrator

Calgary, AB · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

... Management System.) * Alert appropriate Client Service Representatives on any customer issues ... deliver comprehensive analytical solutions. These services drive progress in industries such as ...

Xerox

Client Manager

Edmonton, AB · Hybrid

Client Manager, Enterprise Team - Canada About the Role Xerox is seeking a dynamic and strategic ... Monitor service delivery performance to ensure contractual commitments and SLAs are consistently ...

Talnt

US Cross Border Tax Manager

Calgary, AB

$100K - $120K/yr

... client advisory services . The US Tax Manager will oversee complex tax engagements, mentor junior team members, and deliver high quality tax solutions for individuals, trusts, partnerships, and ...

New

Miratech

Delivery Director

Edmonton, AB · On-site +1

  • Medical

... client satisfaction, operational excellence, timely delivery, and profitability. As Delivery ... Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Alberta

Client Service Delivery Manager information

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Private Banking Client Service Associate

Td

Edmonton, AB • On-site

CA$52K - CA$74K/yr

Full-time

Posted 27 days ago

Job description

Work Location:

Edmonton, Alberta, Canada

Hours:

37.5

Line of Business:

TD Wealth

Pay Details:

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Wealth, Private Wealth Management provides high-net worth & ultra-high-net worth clients with holistic discovery and planning towards customized wealth advice and solutions. As part of TD Wealth Private Wealth Management, PrivateBanking specializes in offering tailored banking solutions and Credit Management to affluent HNW clients. Our Private Banker's support everyday banking transactions, personal credit management and support our client's banking needs while connecting them with the right TD Specialists to manage their wealth management needs.

This roleis responsible forservicing the needs of High Net Worth (HNW) clients and ensuring that each one has a legendary client experience. As part of the team, the Private Banking Client Service Associate will provide administrative support to the Senior Private Banker (SPB) in their achievement of business results,profitabilityand partner referrals.

Accountabilities:

  • Provide exceptional client service at every customer interaction

  • Assistin client onboarding and recommending retail solutions

  • Be alert for opportunities to expand existing client and prospect relationships

  • Produce reports and compose correspondence asrequired

  • Ensure satisfactory resolution of client inquiries and take ownership of coordinating responses with other Partners as necessary

  • Consistently exercise discretion in managing correspondence,informationand all matters of confidentiality; escalate issues where appropriate

  • Identify,suggestand activelyparticipatein process improvement opportunities

  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities

  • Assume responsibility to minimize operational and regulatory risk bycomplying withBank and industry Code of Conduct

Skills & Education:

  • Undergraduate degree is preferred

  • 3 years relevant experience

  • Demonstrated experience in Private Banking or experience in dealing with affluent clients isrequired

  • Thorough knowledge of Retail Banking products, systems, and services

  • Knowledge & understanding of commercial and retail creditprinciples

  • A self-starter that works with minimal supervision

  • Requires tact to exchange ideas and customer information in a concise and logical way; handling of sensitive customer information and resolution of exceptions

  • Completion of theCanadian Securities Course (CSC)or Investment Funds in Canada (IFIC), or willingness to do so within 1 year.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.


Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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