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Client Service Delivery Manager Jobs in Washington

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site

$90 - $120/hr

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

Dataprise

Service Delivery Manager

Rockville, MD · On-site +1

The Service Delivery Manager (SDM) is the client's primary operational advocate and is responsible for ensuring their support and service needs are understood, coordinated, and addressed across the ...

HelioCampus

Service Delivery Manager

Bethesda, MD · On-site +1

As a Service Delivery Manager, you will serve as a trusted advisor and domain expert for a ... While the Client Support team manages the day-to-day support experience, you focus on the bigger ...

HelioCampus

Service Delivery Manager

Bethesda, MD

As a Service Delivery Manager, you will serve as a trusted advisor and domain expert for a ... While the Client Support team manages the day-to-day support experience, you focus on the bigger ...

Peraton

Service Delivery Manager

Mclean, VA

$146K - $234K/yr

Translating program objectives into actionable plans for the delivery teams that align with contractual requirements and client expectations * Service Performance and Delivery Management * Monitoring ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146K - $234K/yr

Translating program objectives into actionable plans for the delivery teams that align with contractual requirements and client expectations * Service Performance and Delivery Management * Monitoring ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146K - $234K/yr

Translating program objectives into actionable plans for the delivery teams that align with contractual requirements and client expectations * Service Performance and Delivery Management * Monitoring ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146 - $234/hr

Translating program objectives into actionable plans for the delivery teams that align with contractual requirements and client expectations * Service Performance and Delivery Management * Monitoring ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Washington

Client Service Delivery Manager information

See Washington salary details

$32.8K

$106.4K

$181.8K

How much do client service delivery manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client service delivery manager in Washington is $106,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $145,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What cities in Washington are hiring for Client Service Delivery Manager jobs? Cities in Washington with the most Client Service Delivery Manager job openings:
Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,396 per year, or $51.2 per hour.

Service Delivery Manager

Zantech

Ashburn, VA • On-site, Remote

Full-time

PTO

Re-posted 11 days ago

Job description

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!
Zantech is looking for a talented Service Delivery Manager to contribute to the success of our upcoming Operations and Program Management Support Services project for a Hybrid role based out of Ashburn, VA.
The Service Delivery Manager will play a crucial role in providing:
  • Service Delivery Management & Governance (Agile framework, intake governance, capacity planning)
  • Portfolio Management & Resource Allocation (Financial management, TCO, spend plan oversight)
  • Business Intelligence & Data Analytics (Agile KPI reporting, dashboard oversight)
  • Acquisition & Lifecycle Support (Vendor management, program oversight)
  • Key Personnel (Single point of contact; authorized contractor interface with CO, COR, and federal lead)

The Service Delivery Manager serves as the single point of contact, providing overall management, direction, administration, quality assurance, and leadership for contract execution. The Service Delivery Manager is the Contractor's authorized interface with the Contracting Officer (CO), Contracting Officer's Representative (COR), and the federal lead, and must be fully authorized to make decisions and commit the contractor team.
Impact: The Service Delivery Manager is responsible for aligning IT programs with CBP business objectives, governing the portfolio intake process, managing financial performance, and maturing Agile delivery capability - enabling leadership to manage a complex IT service delivery environment with transparency, accountability, and operational efficiency.
Responsibilities include, but will not be limited to:
  • Serve as single point of contact for the contract; interface directly with the CO, COR, and theService Delivery and Resource Allocation federal lead as the Contractor's authorized representative
  • Provide overall management, direction, administration, quality assurance, and leadership for execution of all contract requirements
  • Be available to plan, direct, communicate, and control all operational functions during normal hours of operation and during periods of no-notice emergencies
  • Align IT programs with CBP business objectives; manage value streams; govern project intake; and plan capacity across teams
  • Implement lean budgeting principles; monitor portfolio spending and variances; manage Total Cost of Ownership (TCO); and optimize investments
  • Apply extensive knowledge of CBP OIT financial management practices across all financial management activities
  • Define and track Agile KPIs; provide real-time visible reporting; manage systemic risks and impediments across the portfolio
  • Champion Agile principles; facilitate organizational retrospectives for continuous improvement; mentor practitioners to identify and implement efficiencies and innovations
  • Maintain strong relationships with all stakeholders including CBP Headquarters directorates and operational components; clearly communicate expectations and oversee vendor selection and performance
  • Maintain appropriate staffing levels; manage projects; ensure all deadlines are met; and deliver required services and materials at or under budget

Required Experience or Knowledge of the following technologies/functions:
  • 15+ years IT Portfolio/Project Management leading large-scale, enterprise-level programs including business process re-engineering and financial management
  • 10+ years leading multi-disciplined teams on medium or large multi-task projects of high complexity
  • 8+ years providing technical direction and identifying improvements, efficiencies, and innovations for portfolio management, governance, financial, or operational processes
  • Skills Required:
    • Strategic alignment of IT programs with business objectives; management of value streams and project intake governance
    • Lean budgeting principles; portfolio spending and variance monitoring; Total Cost of Ownership (TCO) management; investment optimization
    • Extensive knowledge of CBP OIT financial management practices
    • Definition and tracking of Agile Key Performance Indicators (KPIs); real-time visible reporting; systemic risk and impediment management across the portfolio
    • Championing Agile principles; facilitating organizational retrospectives; mentoring practitioners on continuous improvement, efficiencies, and innovations
    • Stakeholder and vendor management including CBP Headquarters directorates and operational components
    • Demonstrated ability to lead and conduct detailed research and analysis of technical and financial data
    • Proven ability to read and interpret management policies, regulations, and directives
    • Proficiency with the current version of the Microsoft (MS) Office Suite used by CBP

Required Education/Certifications:
  • Bachelor of Arts (BA) or Bachelor of Science (BS) degree, at a minimum, in Information Technology, Computer Science, Information Systems, or a related field
  • Active Project Management Institute (PMI) Project Management Professional (PMP) certification

Required Security Clearance:
  • US Citizenship
  • Active Top Secret or higher clearance, per contract requirements.
  • Ability to obtain and maintain a DHS clearance is required; active DHS CBP clearance is preferred

"Outstanding Performance...Always!"
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!

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