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Client Service Delivery Manager Jobs in Washington

KLDiscovery

Client Services Manager

Mclean, VA · On-site

Management must oversee service delivery of all direct reports to ensure the best quality of ... around client communication and interaction, client service delivery, internal workflows and ...

TekSynap

Client Service Manager

Arlington, VA · On-site

$115K - $155K/yr

Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting ... Five or more years of experience in service delivery and Network hardware and software ...

TekSynap

Client Service Manager

Arlington, VA

$115K - $155K/yr

We are seeking Client Service Manager to join our team supporting the Federal Deposit Insurance ... Five or more years of experience in service delivery and Network hardware and software ...

TekSynap

Client Service Manager

Arlington, VA · On-site

$115K - $155K/yr

Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting ... Five or more years of experience in service delivery and Network hardware and software ...

TekSynap

Client Service Manager

Arlington, VA · On-site

$115K - $155K/yr

... seeking Client Service Manager to join our team supporting the Federal Deposit Insurance ... Five or more years of experience in service delivery and Network hardware and software ...

Choreo

Client Service Associate

Potomac, MD

$15 - $20.75/hr

As a Client Service Associate, you will be responsible for managing client communications and ... Support client service delivery through a team-based model, engaging directly with clients and ...

AVER

Technical Delivery Manager

Washington, DC · On-site

... client service with great people and transformative technology solutions to enable Government ... Serve as Technical Delivery Manager, leading the execution of a large federal law enforcement ...

Inadev

Delivery Manager

Reston, VA · On-site

$170K - $185K/yr

The Delivery Manager owns delivery execution for a key workstream of the program. Workstream teams ... and client stakeholders to remove blockers - Track milestones, action items, staffing needs ...

AVER

Technical Delivery Manager

Washington, DC · Hybrid

... client service with great people and transformative technology solutions to enable Government ... Serve as Technical Delivery Manager, leading the execution of a large federal law enforcement ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Washington

Client Service Delivery Manager information

See Washington salary details

$32.8K

$106.4K

$181.8K

How much do client service delivery manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client service delivery manager in Washington is $106,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $145,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What cities in Washington are hiring for Client Service Delivery Manager jobs? Cities in Washington with the most Client Service Delivery Manager job openings:
Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,396 per year, or $51.2 per hour.

Cloud Operations Manager / O&M Service Delivery Manager

Applied Information Sciences

Reston, VA • On-site

Full-time

Re-posted 24 days ago

Job description

Why AIS?
When you join AIS, you're joining a mission-driven team that's passionate about making a difference. You'll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.
  • Employee Ownership: Your contributions directly impact the company's success, and you share in its achievements.
  • Continuous Learning: Access to resources, training, and mentorship to support your professional growth.
  • Inclusive Culture: A workplace where diversity is celebrated, and everyone's voice is valued.
  • Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities.

What are we looking for?
At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.
Working@AIS
At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Senior Cloud Operations Manager.
  • Core Knowledge & Skills: Expert in multi-cloud and hybrid architectures, compliance, disaster recovery, and financial governance. Leads technology adoption and innovation.
  • Work & Complexity: Develops long-term strategies for scalability, leads complex migrations and operations projects, and manages vendor relationships.
  • Quality & Independence: Drives innovation, enforces standardized processes, leads continuous improvement, and sets best practices for operations and cost management.
  • Teamwork & Communication: Provides strategic leadership, builds high-performing teams, collaborates with senior leadership, and represents the organization externally.
  • Consulting & Engagement: Offers strategic consulting, develops technology roadmaps, recommends vendors, ensures compliance, and leads industry-based best practices.
As your initial project assignment, you will support the unique needs of our client as a Cloud Operations Manager / O&M Service Delivery Manager.Project Summary
The Cloud Operations Manager / O&M Service Delivery Manager leads Operations & Maintenance service delivery for a large Defense Industrial Base customer operating Microsoft Azure Government and Microsoft 365 GCC-High cloud services. This role is expected to evolve O&M from its current state into a scalable, repeatable, and high-performing operating model, while maintaining stability and service continuity. The ideal candidate combines strong managed services leadership with enough technical fluency to understand Azure and M365 operations, challenge technical teams appropriately, interpret service health data, and communicate operational risk and business impact to customer leadership. The Manager must understand service desk operations, ITSM processes, cloud operations, compliance-driven environments, and how to lead technical teams toward measurable service outcomes and a strong positive customer experience.
Key Responsibilities
  • Own overall O&M service performance across Azure, Microsoft 365, endpoint management, identity, collaboration, messaging, security, and related operational workstreams.
  • Drive teams to meet defined SLAs, KPIs, service levels, and customer commitments.
  • Establish and enforce a consistent operating model for incident, request, problem, change, release, knowledge, and service level management.
  • Hold technical and support teams accountable for responsiveness, quality, documentation, escalation discipline, and customer communication.
  • Lead and mature help desk/service desk operations, including intake, triage, queue management, ticket routing, escalation, and backlog hygiene.
  • Define and manage tiered support models across Level 1, Level 2, Level 3, engineering escalation, and vendor escalation.
  • Monitor and improve key service desk metrics such as first-contact resolution, mean time to acknowledge, mean time to resolve, reopen rate, aged backlog, SLA compliance, customer satisfaction, and ticket deflection.
  • Drive consistent use of ServiceNow or comparable ITSM tooling for tickets, workflows, dashboards, reporting, approvals, and audit trails.
  • Provide operational leadership across Microsoft Azure and Microsoft 365 services, including monitoring, identity, endpoint management, collaboration, messaging, security, compliance, and platform reliability.
  • Understand the operational implications of Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, Azure networking, backup/recovery, and landing zone operations.
  • Serve as a primary service delivery interface for customer stakeholders and program leadership.
  • Build trust with customer leaders, technical teams, service desk stakeholders, and executive sponsors.
  • Translate technical and operational data into clear business-relevant communication, including risk, impact, trends, mitigation plans, and decisions needed.
  • Ensure O&M execution aligns with customer security, compliance, audit, and operational control requirements.
  • Support operations in regulated DIB, federal, GCC High, Azure Government, CUI, or ITAR-sensitive environments as applicable.

Required For This Opportunity
  • 8+ years in IT service delivery, cloud operations, or managed services
  • 3+ years leading managed services or support teams through growth, change, or operational maturation
  • ITIL 4 Foundation or equivalent IT service management certification
  • Experience in customer-facing managed services with ownership of service performance, service outcomes, customer experience, and operating model effectiveness
  • Experience improving operations through automation, self-service, monitoring improvements, ticket deflection, or process redesign.
  • Experience driving SLA/KPI performance, backlog health, escalations, and/or service reviews, using data to improve the system, not just report on it
  • Experience leading service desk / support operations (tiered support, incidents, requests, escalation, knowledge management)
  • Ability to design and implement scalable operating models across service functions
  • Working knowledge of Azure and M365; able to engage technical teams and translate operational risk
  • Experience with ServiceNow or similar to drive process discipline and service improvement
  • Strong executive communication; able to align stakeholders and build trust

Nice to Have Skills
  • Experience supporting GCC High, Azure Government, or other restricted cloud environments.
  • Experience supporting DIB, DoD, federal, aerospace, shipbuilding, manufacturing, or critical infrastructure customers.
  • Experience leading major incident management, root cause analysis, post-incident reviews, and corrective action tracking.
  • Experience building or improving runbook libraries, SOPs, knowledge articles, and operational readiness processes.
  • Experience preparing monthly service reviews, executive dashboards, QBR inputs, SLA reports, and continuous improvement plans.
  • HDI Support Center Manager, HDI Support Center Director, or HDI Desktop Support Manager, or comparable help desk/support center leadership certification.
  • Microsoft Certified: Azure Administrator Associate certification.
  • Microsoft 365 Certified: Administrator Expert certification.
  • Microsoft Certified: Identity and Access Administrator Associate certification.
  • Microsoft Certified: Endpoint Administrator Associate certification.
  • CompTIA Security+, CISSP, CISM, CCSP, or comparable security/compliance certification.
Managing@AIS
As an AIS People Manager, your responsibilities will include:
  • Coaching: Helping employees navigate challenges, strengthen relationships, and grow the skills that support success at AIS.
  • Career Development: Supporting employees in exploring growth opportunities at AIS and aligning development plans to reach their goals.
  • Performance Management: Creating clarity through clear expectations, regular feedback, and proactive support when performance concerns arise.
  • Accountability and Results: Holding employees accountable for meeting expectations, delivering results, and adhering to company policies and values.
  • Promotions and Compensation: Partnering with HR to evaluate and recommend promotions, salary adjustments, and rewards that reflect performance and potential.
  • Timecard Approval: Ensuring accurate and timely approval of timecards.
At AIS, we are committed to offering competitive and fair compensation that reflects the skills, experience, and contributions of each team member.The targeted base salary range for this role is $125,000-$189,000 per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.We value transparency in our hiring process and are happy to discuss how your unique qualifications align with our compensation structure during the interview process.
Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.

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