Lead and collaborate with delivery teams to deliver excellent client service to our clients ... In addition to managing compliance, the practice consults with clients to minimize tax obligations ...
Lead and collaborate with delivery teams to deliver excellent client service to our clients ... In addition to managing compliance, the practice consults with clients to minimize tax obligations ...
Service Delivery Manager - Columbia, MD
Columbia, MD · On-site
$90 - $130/hr
... service delivery activities, conducting regular meetings with customers and internal stakeholders to align expectations, communicate status, and ensure contractual requirements are met. * Manage ...
Service Delivery Manager - Columbia, MD
Columbia, MD · On-site
$90 - $130/hr
... service delivery activities, conducting regular meetings with customers and internal stakeholders to align expectations, communicate status, and ensure contractual requirements are met. * Manage ...
Service Delivery Manager - Columbia, MD
Columbia, MD · On-site
$90 - $120/hr
... service delivery activities, conducting regular meetings with customers and internal stakeholders to align expectations, communicate status, and ensure contractual requirements are met. * Manage ...
Service Delivery Manager - Columbia, MD
Columbia, MD · On-site
$90 - $120/hr
... service delivery activities, conducting regular meetings with customers and internal stakeholders to align expectations, communicate status, and ensure contractual requirements are met. * Manage ...
... Management: Oversee the end-to-end client account lifecycle, ensuring consistent, high-quality service delivery. Collaborate with cross-functional teams to identify opportunities for improvement ...
... Management: Oversee the end-to-end client account lifecycle, ensuring consistent, high-quality service delivery. Collaborate with cross-functional teams to identify opportunities for improvement ...
Client Account Manager
Sparks, MD · On-site
$65/hr
Medical
Dental
Vision
Life
Retirement
They manage client accounts to assist with onboarding, customer success, and upselling ... When help is needed the Service Delivery Manager can assist with service related issues to ensure ...
Client Account Manager
Sparks, MD · On-site
$65/hr
Medical
Dental
Vision
Life
Retirement
They manage client accounts to assist with onboarding, customer success, and upselling ... When help is needed the Service Delivery Manager can assist with service related issues to ensure ...
Client Account Manager
MD · On-site
Medical
Dental
Vision
Life
Retirement
They manage client accounts to assist with onboarding, customer success, and upselling ... When help is needed the Service Delivery Manager can assist with service related issues to ensure ...
Quick apply
Client Account Manager
MD · On-site
Medical
Dental
Vision
Life
Retirement
They manage client accounts to assist with onboarding, customer success, and upselling ... When help is needed the Service Delivery Manager can assist with service related issues to ensure ...
IT Field Engineer
Sparks, MD · On-site
$68 - $70/hr
Medical
Dental
Vision
Escalate tickets that require Service Delivery Manager support * Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their ...
IT Field Engineer
Sparks, MD · On-site
$68 - $70/hr
Medical
Dental
Vision
Escalate tickets that require Service Delivery Manager support * Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their ...
IT Field Engineer
MD · On-site
Medical
Dental
Vision
Escalate tickets that require Service Delivery Manager support * Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their ...
Quick apply
IT Field Engineer
MD · On-site
Medical
Dental
Vision
Escalate tickets that require Service Delivery Manager support * Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their ...
Client Service Specialist
Baltimore, MD · On-site
$36K - $41K/yr
Medical
Dental
Vision
Retirement
PTO
Help deliver whole-person care, housing support, and advocacy to people who deserve dignity ... In collaboration with the Practice Manager, documents and maintains customer service actions and ...
Quick apply
Client Service Specialist
Baltimore, MD · On-site
$36K - $41K/yr
Medical
Dental
Vision
Retirement
PTO
Help deliver whole-person care, housing support, and advocacy to people who deserve dignity ... In collaboration with the Practice Manager, documents and maintains customer service actions and ...
Client Service Specialist
Baltimore, MD · On-site
$17 - $22.25/hr
Medical
Dental
Vision
Retirement
PTO
Help deliver whole-person care, housing support, and advocacy to people who deserve dignity ... In collaboration with the Practice Manager, documents and maintains customer service actions and ...
Client Service Specialist
Baltimore, MD · On-site
$17 - $22.25/hr
Medical
Dental
Vision
Retirement
PTO
Help deliver whole-person care, housing support, and advocacy to people who deserve dignity ... In collaboration with the Practice Manager, documents and maintains customer service actions and ...
... and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts of moderate to high ...
... and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts of moderate to high ...
Client Service Associate
Cockeysville, MD · On-site
$13.75 - $19/hr
Medical
Retirement
PTO
... delivery requirements when needed * Ensures Relationship Manager has appropriate Licensing and ... Client Service * Processes all insurance policy service requests, including address, beneficiary ...
New
Client Service Associate
Cockeysville, MD · On-site
$13.75 - $19/hr
Medical
Retirement
PTO
... delivery requirements when needed * Ensures Relationship Manager has appropriate Licensing and ... Client Service * Processes all insurance policy service requests, including address, beneficiary ...
New
WHAT YOU'LL DO As an ACCET Client Services Manager, you will oversee creative execution for ... service, stay connected to hands-on production, and help ACCET deliver high-quality work across ...
WHAT YOU'LL DO As an ACCET Client Services Manager, you will oversee creative execution for ... service, stay connected to hands-on production, and help ACCET deliver high-quality work across ...
... and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts of moderate to high ...
... and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts of moderate to high ...
Client Service Associate
Hunt Valley, MD · On-site
$13.75 - $19/hr
Medical
Retirement
PTO
The Client Services Associate must provide superior client service by identifying the client ... management calls * Reviews insurance policies and prepares them for delivery; follows up on ...
New
Client Service Associate
Hunt Valley, MD · On-site
$13.75 - $19/hr
Medical
Retirement
PTO
The Client Services Associate must provide superior client service by identifying the client ... management calls * Reviews insurance policies and prepares them for delivery; follows up on ...
New
Client Service Associate
Hunt Valley, MD · On-site
$13.75 - $19/hr
Medical
Retirement
PTO
The Client Services Associate must provide superior client service by identifying the client ... management calls * Reviews insurance policies and prepares them for delivery; follows up on ...
Client Service Associate
Hunt Valley, MD · On-site
$13.75 - $19/hr
Medical
Retirement
PTO
The Client Services Associate must provide superior client service by identifying the client ... management calls * Reviews insurance policies and prepares them for delivery; follows up on ...
Client Accounts Project Manager - ET
Baltimore, MD · On-site
$81K - $103K/yr
Medical
Dental
Vision
Retirement
... and strong client service delivery. Location This position can sit in our Atlanta, Baltimore ... Manage day-to-day engagement with designated partners, clients, and internal teams to ensure ...
Client Accounts Project Manager - ET
Baltimore, MD · On-site
$81K - $103K/yr
Medical
Dental
Vision
Retirement
... and strong client service delivery. Location This position can sit in our Atlanta, Baltimore ... Manage day-to-day engagement with designated partners, clients, and internal teams to ensure ...
Client Service Associate
Hunt Valley, MD · On-site
$13.75 - $19/hr
Medical
Retirement
PTO
The Client Services Associate must provide superior client service by identifying the client ... management calls * Reviews insurance policies and prepares them for delivery; follows up on ...
New
Client Service Associate
Hunt Valley, MD · On-site
$13.75 - $19/hr
Medical
Retirement
PTO
The Client Services Associate must provide superior client service by identifying the client ... management calls * Reviews insurance policies and prepares them for delivery; follows up on ...
New
Client Service Associate
Hunt Valley, MD · On-site
$13.75 - $19/hr
Medical
Retirement
PTO
The Client Services Associate must provide superior client service by identifying the client ... management calls * Reviews insurance policies and prepares them for delivery; follows up on ...
Client Service Associate
Hunt Valley, MD · On-site
$13.75 - $19/hr
Medical
Retirement
PTO
The Client Services Associate must provide superior client service by identifying the client ... management calls * Reviews insurance policies and prepares them for delivery; follows up on ...
Client Service Associate
Baltimore, MD · On-site
$34K - $90K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... in delivering against their business plan and client service model * Remaining current on all ... Managing the calendar including coordinating meetings or events with logistics such as material ...
Client Service Associate
Baltimore, MD · On-site
$34K - $90K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... in delivering against their business plan and client service model * Remaining current on all ... Managing the calendar including coordinating meetings or events with logistics such as material ...
Client Service Delivery Manager information
See Baltimore, MD salary details
$28.8K - $40.7K
5% of jobs
$40.7K - $52.6K
12% of jobs
$57.3K is the 25th percentile. Wages below this are outliers.
$52.6K - $64.5K
20% of jobs
$64.5K - $76.3K
12% of jobs
The median wage is $78.7K / yr.
$76.3K - $88.2K
5% of jobs
$88.2K - $100.1K
7% of jobs
$100.1K - $112K
6% of jobs
$121.6K is the 75th percentile. Wages above this are outliers.
$112K - $123.8K
9% of jobs
$123.8K - $135.7K
12% of jobs
$135.7K - $147.6K
9% of jobs
$147.6K - $159.5K
3% of jobs
$28.8K
$93.3K
$159.5K
How much do client service delivery manager jobs pay per year?
As of Aug 17, 2026, the average yearly pay for client service delivery manager in Baltimore, MD is $93,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $127,200.00 per year, depending on experience, location, and employer.
What is a client service delivery manager?
A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.
How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?
A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?
To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.
What is the difference between Client Service Delivery Manager vs Customer Support Specialist?
| Aspect | Client Service Delivery Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Relevant experience, certifications in project management or client relations | Customer service training, basic technical knowledge |
| Work Environment | Client-facing, project coordination, team management | Help desk, call center, online support |
| Employer & Industry | Consulting firms, IT, finance, telecom | Retail, tech companies, service providers |
| Search & Comparison Intent | Understanding roles in client management and delivery | Customer support functions and troubleshooting |
The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.
Tax Delivery Manager, Global Employer Services - Individual Client Services
Baltimore, MD • On-site
Full-time
Re-posted 9 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
44th of 150 rated financial services
Job description
Are you a delivery-focused tax leader who thrives on individual tax compliance? Do you bring strong risk and quality controls, operational rigor, and the ability to interact with clients on their personal tax matters? If so, this Tax Delivery Manager role in Global Employer Services (GES) Delivery may be a great fit.
Recruiting for this role will end on May 31, 2027.
Work you'll do
As a Tax Delivery Manager in our Global Employer Services - Individual Client Services group, you will
- Own end-to-end delivery for a portfolio of High Net Worth (HNW) individual compliance engagements (planning through post-filing).
- Drive workflow, capacity, and management (intake, prioritization, peak-period execution) to meet deadlines.
- Execute and monitor quality and risk controls, ensuring adherence to firm standards and regulatory requirements.
- Lead and collaborate with delivery teams to deliver excellent client service to our clients.
- Partner with engagement leadership on scope/change control, issue escalation, and delivery communications (status, milestones, risks/issues), including return review/signing oversight.
The Team
At Deloitte Tax LLP, our Global Employer Services tax professionals, assist our clients in managing individual income tax obligations including reviewing and signing income tax returns. In addition to managing compliance, the practice consults with clients to minimize tax obligations using effective tax planning. Learn more about Deloitte Tax Global Employer Services.
Qualifications
Required
- Bachelor's Degree in Accounting, Finance, Business Administration or other relevant degree
- 5+ years of experience in personal income tax and compliance- specifically High Net Worth tax compliance and planning
- Ability to travel up to 5% for occasional in-person meetings or training
- Limited immigration sponsorship may be available
- One of the following active accreditations obtained:
- Licensed CPA in state of practice/primary office if eligible to sit for the CPA
- If not CPA eligible:
- Licensed Attorney
- Enrolled Agent
Preferred
- Proven delivery leadership: manage teams, allocate work, prioritize across competing deadlines, and drive results in a fast-paced model.
- Strong engagement/project management skills (planning, workflow coordination, issue escalation) across large, complex engagements.
- Quality-first, deadline-driven approach with strong attention to detail and consistency in execution.
- Effective client-facing communication (written, verbal, presentation) to run delivery status, align expectations, and support scope discussions.
- Strong analytical and reporting capabilities with tools such as Excel and PowerPoint (dashboarding tools like QlikView/Tableau a plus); global/cross-cultural experience preferred.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,375 to $215,375.
Qualifications:
Are you a delivery-focused tax leader who thrives on individual tax compliance? Do you bring strong risk and quality controls, operational rigor, and the ability to interact with clients on their personal tax matters? If so, this Tax Delivery Manager role in Global Employer Services (GES) Delivery may be a great fit.
Recruiting for this role will end on May 31, 2027.
Work you'll do
As a Tax Delivery Manager in our Global Employer Services - Individual Client Services group, you will
- Own end-to-end delivery for a portfolio of High Net Worth (HNW) individual compliance engagements (planning through post-filing).
- Drive workflow, capacity, and management (intake, prioritization, peak-period execution) to meet deadlines.
- Execute and monitor quality and risk controls, ensuring adherence to firm standards and regulatory requirements.
- Lead and collaborate with delivery teams to deliver excellent client service to our clients.
- Partner with engagement leadership on scope/change control, issue escalation, and delivery communications (status, milestones, risks/issues), including return review/signing oversight.
The Team
At Deloitte Tax LLP, our Global Employer Services tax professionals, assist our clients in managing individual income tax obligations including reviewing and signing income tax returns. In addition to managing compliance, the practice consults with clients to minimize tax obligations using effective tax planning. Learn more about Deloitte Tax Global Employer Services.
Qualifications
Required
- Bachelor's Degree in Accounting, Finance, Business Administration or other relevant degree
- 5+ years of experience in personal income tax and compliance- specifically High Net Worth tax compliance and planning
- Ability to travel up to 5% for occasional in-person meetings or training
- Limited immigration sponsorship may be available
- One of the following active accreditations obtained:
- Licensed CPA in state of practice/primary office if eligible to sit for the CPA
- If not CPA eligible:
- Licensed Attorney
- Enrolled Agent
Preferred
- Proven delivery leadership: manage teams, allocate work, prioritize across competing deadlines, and drive results in a fast-paced model.
- Strong engagement/project management skills (planning, workflow coordination, issue escalation) across large, complex engagements.
- Quality-first, deadline-driven approach with strong attention to detail and consistency in execution.
- Effective client-facing communication (written, verbal, presentation) to run delivery status, align expectations, and support scope discussions.
- Strong analytical and reporting capabilities with tools such as Excel and PowerPoint (dashboarding tools like QlikView/Tableau a plus); global/cross-cultural experience preferred.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,375 to $215,375.
Education:Bachelor's DegreeEmployment Type: