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Client Service Delivery Manager Jobs in Baltimore, MD

Enhanced Computing Solutions

IT Field Engineer

Sparks, MD · On-site

$68 - $70/hr

Escalate tickets that require Service Delivery Manager support * Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their ...

Enhanced Computing Solutions

IT Field Engineer

MD · On-site

Escalate tickets that require Service Delivery Manager support * Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their ...

Health Care

Client Service Specialist

Baltimore, MD · On-site

$17 - $22.25/hr

Help deliver whole-person care, housing support, and advocacy to people who deserve dignity ... In collaboration with the Practice Manager, documents and maintains customer service actions and ...

Aon

Client Service Associate

Cockeysville, MD · On-site

$13.75 - $19/hr

... delivery requirements when needed * Ensures Relationship Manager has appropriate Licensing and ... Client Service * Processes all insurance policy service requests, including address, beneficiary ...

Aon

Client Service Associate

Hunt Valley, MD · On-site

$13.75 - $19/hr

The Client Services Associate must provide superior client service by identifying the client ... management calls * Reviews insurance policies and prepares them for delivery; follows up on ...

Aon

Client Service Associate

Hunt Valley, MD · On-site

$13.75 - $19/hr

The Client Services Associate must provide superior client service by identifying the client ... management calls * Reviews insurance policies and prepares them for delivery; follows up on ...

NFP Corp

Client Service Associate

Hunt Valley, MD · On-site

$13.75 - $19/hr

The Client Services Associate must provide superior client service by identifying the client ... management calls * Reviews insurance policies and prepares them for delivery; follows up on ...

NFP Corp

Client Service Associate

Hunt Valley, MD · On-site

$13.75 - $19/hr

The Client Services Associate must provide superior client service by identifying the client ... management calls * Reviews insurance policies and prepares them for delivery; follows up on ...

NFP Corp

Client Service Associate

Hunt Valley, MD · On-site

$13.75 - $19/hr

The Client Services Associate must provide superior client service by identifying the client ... management calls * Reviews insurance policies and prepares them for delivery; follows up on ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Baltimore, MD

Client Service Delivery Manager information

See Baltimore, MD salary details

$28.8K

$93.3K

$159.5K

How much do client service delivery manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for client service delivery manager in Baltimore, MD is $93,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $127,200.00 per year, depending on experience, location, and employer.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Baltimore, MD as of June 2026, with employment types broken down into 71% Full Time, 22% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,342 per year, or $44.9 per hour.

Service Delivery Manager - Columbia, MD

Columbia, MD • On-site

Rohde & Schwarz (China) Technology Co., Ltd.
See more jobs at Rohde & Schwarz (China) Technology Co., Ltd.external

$90 - $130/hr

Other

Posted 20 days ago

Job description

  • Develop, implement, and continuously improve service delivery concepts, processes, tools, and operational capabilities to support business objectives.
  • Partner cross-functionally with Engineering, Sales, Operations, Contracts, Logistics, and Customer Support to ensure successful execution of service deliverables.
  • Serve as a primary customer interface for service delivery activities, conducting regular meetings with customers and internal stakeholders to align expectations, communicate status, and ensure contractual requirements are met.
  • Manage Statements of Work (SOWs) for installation and service subcontractors in coordination with the Contracts team.
  • Develop and maintain strong relationships with subcontractors while monitoring performance, quality, and contractual compliance.
  • Manage the installed system base and associated Service Level Agreements (SLAs), ensuring appropriate inventory levels of spare parts and loaner equipment.
  • Plan service schedules and coordinate technicians, subcontractors, tools, equipment, and logistics to ensure timely completion of service activities.
  • Analyze resource utilization and capacity requirements, collaborating closely with management and key stakeholders to optimize workforce allocation.
  • Establish, monitor, and report on operational KPIs, including service performance, cost, revenue, profitability, and overall program health.
  • Onboard customers to Rohde & Schwarz support platforms and serve as a point of contact for service escalations.
  • Lead root cause investigations for customer issues and quality concerns, driving corrective and preventive actions across the organization.
  • Champion continuous improvement initiatives through Lean methodologies, documenting standard operating procedures, work instructions, and best practices.
  • Lead and coordinate complex projects involving multiple departments, technical teams, and business stakeholders while ensuring timely and successful execution.
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