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Client Service Delivery Manager Jobs in Baltimore, MD

GoodVets

Client Service Representative

Silver Spring, MD · On-site

$19.25 - $24/hr

From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure ... Deliver elevated customer service with warmth, empathy, and professionalism * Greet clients and ...

GoodVets

Client Service Representative

Silver Spring, MD

$16.50 - $22.50/hr

From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure ... Deliver elevated customer service with warmth, empathy, and professionalism * Greet clients and ...

GoodVets

Client Service Representative

Silver Spring, MD · On-site

$19.25 - $24/hr

From managing phone calls and appointments to facilitating check-ins and check-outs, you'll ensure ... Deliver elevated customer service with warmth, empathy, and professionalism * Greet clients and ...

McKinsey & Company

Delivery Manager - Orphoz

Lisbon, MD · On-site

... client meetings and workshops to achieve the project's objectives. You will also contribute to the ... change management helping organizations execute complex transformation programs and achieve ...

Dresner Group

Client Services Manager

Columbia, MD · On-site

... service delivery, while managing a team of support technicians. The individual should be a detail ... Job Responsibilities o Manage the Client Support team, triaging of support requests, and ticket ...

Dresner Group

Client Services Manager

Columbia, MD · On-site

... service delivery, while managing a team of support technicians. The individual should be a detail ... Job Responsibilities oManage the Client Support team, triaging of support requests, and ticket ...

Enhanced Computing Solutions

Network Administrator

MD · On-site

Escalate tickets requiring Service Delivery Manager support * Communicate ticket status to clients ... Client experience certifications such as Helpdesk Habits * Experience working on a helpdesk or for ...

HairClub

Client Service Coordinator

Columbia, MD · On-site

$17.50 - $23/hr

New management believes in the power of hair and how it makes people feel happy, secure, and ... Accurately enters all client transactions by selecting the correct performers, service/product ...

Hair Club

Client Service Coordinator

Columbia, MD · On-site

$17.75 - $23.25/hr

New management believes in the power of hair and how it makes people feel happy, secure, and ... Accurately enters all client transactions by selecting the correct performers, service/product ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Baltimore, MD

Client Service Delivery Manager information

See Baltimore, MD salary details

$28.8K

$93.3K

$159.5K

How much do client service delivery manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for client service delivery manager in Baltimore, MD is $93,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $127,200.00 per year, depending on experience, location, and employer.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Baltimore, MD as of June 2026, with employment types broken down into 71% Full Time, 22% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,342 per year, or $44.9 per hour.

Client Service Analyst III

Western Alliance Bank

Baltimore, MD • On-site

Other

Medical, Dental, Retirement

Posted 12 days ago

Job description

Job Title:

Client Service Analyst III

Location:

Houston, TX

What you'll do:

As a Trust Associate III you'll be responsible for working on client relationships and ensuring excellent client service and delivery to the client base. You'll be assigned a book of clients that are managing Collateral Loan Obligations (CLOs) and Leverage Finance Facilities. You'll also be working on day-to-day operations and reporting delivery to those clients. You'll need minimal supervision for all the day-to-day activities being executed and you'll manage deals independently.
  • Responsible for creating technical report specifications from indenture language.
  • Set up payment calculations in a variety of in-house systems.
  • Receive, map, and reconcile periodic collateral data.
  • Compile monthly, quarterly and annual payment and tax reports.
  • Coordinate with operations teams to ensure correct payments are received and made.
  • Perform quality control review of reports, meeting timeliness and accuracy standards.
  • Perform portfolio compliance tests on a selection of structured fixed income deals (trade testing).
  • Perform quality control review of reports, meeting timeliness and accuracy standards.
  • Frequent interaction with asset managers, investors, auditors, and rating agencies.
  • Responsible for ensuring excellent service delivery to a book of Loan Clients in the Corporate Trust business.
  • Participate in new client proposals. Lead business-related projects.
  • Make tax elections, file for EIN's, and track residual holder transfers. Read and interpret trust indentures with regard to reporting requirements.

What you'll need:

  • 5+ years of related experience or similar field.
  • High school diploma required; Bachelor's degree in related field preferred.
  • Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
  • Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
  • Intermediate to advanced TranStar experience preferred.
  • Intermediate speaking and writing communication skills.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation

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