Client Service Delivery Manager Jobs in Reading, PA

Summary Statement:
You will manage a team of developers to help us create the next generation of innovative solutions while enhancing and optimizing applications that support our Collision Repair business. Providing day-to-day leadership and development for your team, you will work directly with Product Owners to ensure seamless delivery, implementation, support, and issue resolution. Using your technical expertise and industry knowledge, you will guide the organization in implementing solutions that strengthen operational performance, modernize Collision workflows, and keep Penske ahead of the competition.
What You Will Be Doing:
As a Penske Manager of Maintenance Service Delivery Systems, you will lead a team focused on key software development, enhancements, and maintenance for applications that support our Collision Repair business. You will work closely with your teams, Product Owners, stakeholders, and development partners/vendors to ensure strong implementation practices and help define architectures that create robust, scalable solutions. You will conduct performance reviews, oversee engineering processes, and ensure quality assurance so that deliverables are effective and meet the needs of end users. You will foster strong partnerships with business owners and key stakeholders, aligning technology delivery with operational goals. You will also focus on developing and growing your team of developers, helping them advance in their careers while ensuring Penske continues to move forward with modern, innovative Collision technology solutions.
Penske Responsibilities:
• Provide direction and day-to-day management of development staff to ensure that any roadblocks are removed, and developers/teams are successfully moving forward
• Make sure that development projects are prioritized, scheduled, and completed according to business need
• Foster collaboration by leading regular meetings and communicating with process owners, product managers, agile teams, IT groups, and other stakeholders to negotiate priority and timelines while managing resources required to get the job done
• Hire new associates, conduct performance reviews, guide, and mentor their career development
• Ensure on-time and defect-free delivery of applications in accordance with Penske standards
• Ensure technical leads follow the PDP (Penske Development Process) and maintain management reporting
• Responsibilities for multiple systems, agile teams, and cross-functional projects
• Other projects, teams, and responsibilities as assigned by the manager
• Follow IT practices in security, licensing, source code management, incident management, and following architectural standards
• Coach and mentor associates. Develop team members to increase value to the organization
• Reduce complexity in the environment
• Identify future opportunities for system enhancement and value generation
Qualifications
Qualifications:
• Bachelor's degree in Computer Science, Math or Information Systems or equivalent development experience
• 10+ years of development experience with 3+ years leading/supervising multiple IT projects through the full SDLC (Software Development Life Cycle) including prior work defining complex application architecture and integration with multi-tiered systems
• Strong leadership and people management skills with the ability to build and grow teams of highly motivated, deeply technical, productive software engineers preferably in an Agile environment
• Significant functional experience (8+ years) with core Technologies and Architectures - Java Enterprise Technologies, Spring Boot, Spring Frameworks, Restful Web services, SOA, Angular, HTML/CSS, SQL, Oracle, OpenShift, Microsoft Copilot, cloud-native microservices, and enterprise application integration (EAI)
• Experience in leading teams in custom development, evaluating, selecting, integrating, and implementing application software (package) solutions when appropriate
• Strong interpersonal and decision-making skills
• Able to communicate highly technical concepts in a clear/concise manner to non-technical individuals
• Experience prioritizing technology needs within set budget requirements
• Knowledge of project management methods and tools
• Strong experience with Agile / DevOps approaches or methodologies
• Have strong knowledge of Integration technologies like Spring Integration Framework, API Management, Micro-services
• Expertise in leading the architecture, design & implementation of highly complex data integrations and data services by utilizing technologies such as Spring Boot, Angular, Oracle.
• Advanced experience in working with the various IT teams to build and implement a scalable architecture for relevant software solutions
• Full fluency and expert-level knowledge in systems/languages applicable to the role
Physical Requirements:
- The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate must regularly lift and /or move up to 25lbs/12kg.
- Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
- While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
Penske is an Equal Opportunity Employer.
About Us
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.