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Client Service Delivery Manager Jobs in Tennessee

Hitachi

IT Service Delivery Manager

Alamo, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

How you'll make an impact * Lead IT service delivery for assigned factory sites * Serve as the primary IT escalation point for the business * Ensure effective ticket management, triage, and ...

SPS North America

Client Services Manager

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSM will act as the primary daily client.

Gallagher

Client Service Manager III

Franklin, TN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview At Gallagher, we're looking for a Senior Client Service Manager to join our Commercial ... In this role, you'll lead efforts to deliver exceptional service and innovative insurance solutions ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Tennessee

Client Service Delivery Manager information

See Tennessee salary details

$26.3K

$85.3K

$145.7K

How much do client service delivery manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for client service delivery manager in Tennessee is $85,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $116,200.00 per year, depending on experience, location, and employer.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What are the most commonly searched types of Client Service Delivery jobs in Tennessee?

The most popular types of Client Service Delivery jobs in Tennessee are:

What cities in Tennessee are hiring for Client Service Delivery Manager jobs?

Cities in Tennessee with the most Client Service Delivery Manager job openings:

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $85,261 per year, or $41 per hour.

IT Service Delivery Manager

Hitachi

Alamo, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Location:

Alamo, Tennessee, United States of America

Job ID:

R0123058

Date Posted:

2026-04-02

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity

Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Alamo, TN and Crystal Springs, MS factories. This role sits at the intersection of technology, manufacturing, and people-where your expertise turns IT services into real business value. You'll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.

In this highly visible role, you'll guide endtoend IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You'll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.

You'll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.

This is a fulltime, onsite role based at the factory you're assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How you'll make an impact

  • Lead IT service delivery for assigned factory sites

  • Serve as the primary IT escalation point for the business

  • Ensure effective ticket management, triage, and resolution

  • Deliver and support onsite IT infrastructure and applications

  • Oversee local IT governance, security, and cybersecurity response

  • Manage IT demand intake and prioritize business requirements

  • Lead IT build and improvement projects at site level

  • Coordinate IT vendors and global delivery teams

  • Plan and control site IT budget and costs

  • Enable secure machine and network connectivity

Your background

  • Bachelor's degree in Computer Science, Engineering, or equivalent experience

  • 5+ years of experience in Information Technology

  • 2+ years in an IT leadership or management role

  • Experience supporting manufacturing or industrial environments

  • Project management experience for complex initiatives

  • Strong communication skills in English; additional local language skills valued

Tools

  • MS Office products including Excel, Word, SharePoint, Teams, and Outlook

  • ServiceNow (SNOW) Enterprise IT Management Platform

  • Microsoft DevOps and Microsoft Azure

  • SAP S/4HANA

  • Information, Data & Analytics, and Business Intelligence solutions

More about us

  • Be part of Hitachi Energy, a global leader accelerating the energy transition

  • Grow your career through international collaboration and development programs

  • Work in a purposedriven organization committed to innovation and sustainability

What We Offer

  • Comprehensive Health Coverage - Medical, dental, vision, and prescription plans

  • Retirement Savings - 401(k) with company match and additional contributions

  • Paid Time Off - Flexible PTO, paid holidays

  • Professional Growth - Tuition reimbursement and continuous learning programs

  • Family Support - Parental leave, adoption assistance, and fertility benefits

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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