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Client Service Delivery Manager Jobs (NOW HIRING)

Diverse Lynx

OR · Hybrid

CTH The Service Delivery Manager - End User Computing (EUC) within our Managed Services team has primary operating performance responsibility for the Contractual Services with the client customer ...

eNett

OR

Lead delivery of administrative services for large and complex client accounts including but not ... Manage capacity and resource assignments, including interview and performance evaluations. * Work ...

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$29K

$93.9K

$160.5K

How much do client service delivery manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for client service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Service Delivery Manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a Client Service Delivery Manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a Client Service Delivery Manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What cities are hiring for Client Service Delivery Manager jobs? Cities with the most Client Service Delivery Manager job openings:
What are the most commonly searched types of Client Service Delivery jobs? The most popular types of Client Service Delivery jobs are:
What states have the most Client Service Delivery Manager jobs? States with the most job openings for Client Service Delivery Manager jobs include:
Client Service Delivery Manager jobs near you
Quality Service Delivery Manager

Quality Service Delivery Manager

Anveta, Inc.

Los Angeles, CA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Please send candidates asap who are fully aligned with the JD. Request Title: Quality Service Delivery Manager Desired Start Date: 5/18 Duration: 6 Months, Hrs/Wk:40.00 Work Location: Los Angeles, CA (Westwood/Downtown areas, 4 days onsite per week) Description: This role is responsible for end-to-end service delivery during the design, build, and deployment phases, ensuring that all telecommunications services and infrastructure are delivered on time, on budget, and in compliance with contractual service expectations. In addition, this role owns Quality Assurance and Quality Control (QA/QC) across all deliverables, ensuring that designs, implementations, and documentation meet project standards, contractual obligations, and acceptance criteria.

Primary Focus: "Are we delivering the right solution, at the right quality, in alignment with the contract?" Key Responsibilities A. Service Delivery (Build Phase Ownership) Own delivery of telecommunications services across: WAN (SP2), LAN (SP3), Network Equipment (SP4), Telephony (SP7) Ensure alignment with Contractual requirements (Addendum 1 precedence) Manage: Service delivery plans, milestones, and dependencies Coordination across Service Packages and vendors Provide single point accountability for service delivery outcomes B. Service Performance & SLA Alignment Define, track, and report on: Service Level Agreements (SLAs) Key Performance Indicators (KPIs) Ensure delivered solutions meet: Availability requirements Performance thresholds Security and compliance standards C.

QA/QC Governance (Critical Function) Establish and enforce Quality Management Plan Define: Acceptance criteria for all deliverables (HLDs, LLDs, deployments) Traceability to requirements D. Acceptance & Readiness Assurance Own service acceptance readiness: Integration testing Acceptance testing support Venue Implementation and other service delivery evidence and documentation for approvals Ensure: Deliverables are "contract-safe" No overcommitment risk in designs or plans Key Skills & Experience 10+ years telecom / network service delivery experience Strong knowledge of: ITIL / ITSM PMI / program delivery frameworks Experience with: Large-scale infrastructure deployment (multi-site / multi-vendor) SLA-driven environments Strong QA/QC and technical governance experience Ability to operate in high-pressure, milestone-driven environments Success Measures On-time delivery of milestones (SPS / VROS) First-pass acceptance of deliverables SLA compliance at handover to operations Minimal rework due to quality gaps Positive Integrator / acceptance feedback

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