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Client Service Delivery Manager Jobs in Chicago, IL

The Judge Group

Service Delivery Manager

Chicago, IL

Depending on the size (scope) of the services delivered at the client, this role may span multiple ... managing engagement risk, and fostering a culture of continuous improvement to deliver our services ...

The Judge Group

Service Delivery Manager

Chicago, IL · On-site

Overview As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects ... Depending on the size (scope) of the services delivered at the client, this role may span multiple ...

The Judge Group

Service Delivery Manager

Chicago, IL · On-site

Depending on the size (scope) of the services delivered at the client, this role may span multiple ... Manage and synchronize onshore (onsite and remote) and offshore delivery teams, ensuring clear ...

COMPUTACENTER PLC

Service Delivery Manager

Chicago, IL · On-site

$135K - $165K/yr

Exceptional client-facing and stakeholder management skills, with a proven track record of building ... service delivery. * Experience with Microsoft Office Suite * Legal authorization to work in the ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Virtucom Inc

Service Delivery Manager

Naperville, IL

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Chicago, IL

Client Service Delivery Manager information

See Chicago, IL salary details

$29.9K

$96.8K

$165.3K

How much do client service delivery manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client service delivery manager in Chicago, IL is $96,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $131,900.00 per year, depending on experience, location, and employer.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What are the most commonly searched types of Client Service Delivery jobs in Chicago, IL?

The most popular types of Client Service Delivery jobs in Chicago, IL are:

Client Service Delivery Manager jobs near you

Service Delivery Manager

The Judge Group

Chicago, IL

Full-time

Re-posted 8 days ago

Job description

As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services delivered at the client, this role may span multiple accounts. Leveraging your expertise in the Scaled Agile Framework (SAFe), you will lead and synchronize distributed, onshore and offshore teams to ensure seamless collaboration and delivery of high-quality solutions. You will be responsible for coaching delivery teams and individuals, implementing Agile ceremonies, managing engagement risk, and fostering a culture of continuous improvement to deliver our services with the highest quality and efficiency. You will be the single point of contact for client stakeholders to address services delivery requirements, escalations, and needs. As you establish a strong, trusted advisor relationship with client stakeholders you will be expected to help grow our footprint at the client by observing and identifying additional opportunities for growth.


Key Responsibilities:
•  Manage and synchronize onshore (onsite and remote) and offshore delivery teams, ensuring clear communication, quality controls, and collaboration across geographical boundaries.
•  Coach and mentor teams in Agile principles and practices, fostering an Agile mindset and culture of continuous improvement, Agile ceremonies and tools adapted for virtual environments to maintain team cohesion and momentum.
•  Leading “Delivery Led Sales” by collaboratively (with service delivery managers, project managers, and architects) identifying opportunities for additional and growth of existing Services.
•  Champion continuous integration and continuous delivery (CI/CD) practices to streamline development processes and enhance code quality.
•  Collaborate with cross-functional teams (Capability Practices) to define project scope, goals, and deliverables, ensuring alignment with business objectives.
•  Monitor and report against multiple programs, projects, managed services progress, identify risks and dependencies, and implement mitigation strategies to ensure on-time delivery.
•  Drive innovation through collaboration, encouraging delivery teams to explore new ideas and technologies to stay ahead of the curve, and providing thought-leadership points of view proactively to clients.
•  Lead Quarterly Business Review events delivering Services performance metrics and status, addressing and negotiating client expectations and risks.


Qualifications:
•  Bachelor's or Master's degree in Computer Science, Engineering, or related field.
•  Certified SAFe Agilist (SA) or equivalent certification preferred.
•  Proven experience managing distributed teams in a global environment.
•  Strong understanding of Agile methodologies, particularly the Scaled Agile Framework (SAFe).
•  Excellent leadership, communication, presentation, and interpersonal skills.
•  Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
•  Experience with continuous integration/delivery (CI/CD) pipelines and automation tools is a plus.

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