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Client Service Delivery Manager Jobs in Delaware

BlackRock

Associate, Client Service - Delaware

Wilmington, DE · Hybrid

$14 - $19.50/hr

  • Medical

  • Retirement

About this role Your Team The Client Experience Management (CEM) team sits within CX Delivery and partners closely with Client Businesses to oversee the service of the firm's clients. The team is ...

Dlapiper

Client Accounts Project Manager - ET

Wilmington, DE · On-site

$79K - $101K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... and strong client service delivery. Location This position can sit in our Atlanta, Baltimore ... Manage day-to-day engagement with designated partners, clients, and internal teams to ensure ...

M&T Bank

Wealth Client Service Associate

Wilmington, DE · On-site

$24.87 - $41.45/hr

Partner across the Wealth Management team to deliver an exceptional client experience, deepen ... Resolve routine service issues independently, ensuring a seamless client experience * Open and ...

BNY

Specialist, Client Service Management

Wilmington, DE · On-site

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title Specialist, Client Service Management We're seeking a future team member for the role of Specialist, Client Service Management to join our Wealth Management team. This role is located in ...

Adam R Necelis CPA LLC

Be Seen First

Client Service Coordinator

New Castle, DE · On-site

$22 - $28/hr

  • Retirement

... help deliver an outstanding experience for our clients. If you enjoy helping people, staying ... Able to manage multiple priorities in a fast-paced office * Comfortable learning new software and ...

Adam R Necelis CPA LLC

Be Seen First

Client Service Coordinator

New Castle, DE · On-site

$22 - $28/hr

  • Retirement

... help deliver an outstanding experience for our clients. If you enjoy helping people, staying ... Able to manage multiple priorities in a fast-paced office * Comfortable learning new software and ...

CSC

Client Service Representative

Wilmington, DE · On-site

$15.50 - $21/hr

  • PTO

... passionate about delivering exceptional service? Us too. We're hiring a Client Service ... Manage client portfolios and organize workflow to meet clients' time frames and demands * Data ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Delaware

Client Service Delivery Manager information

See Delaware salary details

$29K

$94K

$160.6K

How much do client service delivery manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for client service delivery manager in Delaware is $94,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Delaware as of June 2026, with employment types broken down into 66% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $94,021 per year, or $45.2 per hour.

SAP Service Delivery Manager

Tata Consultancy Service Limited

Wilmington, DE • On-site

$130K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Must Have Technical/Functional Skills
• Strong knowledge of SAP functional processes across core modules and end-to-end business process flows.
• Proven experience in SAP support operations, managed services, incident management, service request management, problem management, change and release management.
• Good understanding of ITIL-based service management practices, SLA/KPI tracking, service reporting, and operational governance.
• Experience managing global delivery teams, cross-functional SAP teams, vendors, and client stakeholders across onsite/offshore models.
• Ability to drive stakeholder engagement, governance reviews, service performance discussions, and executive-level updates.
• Strong capability to identify process improvement, automation, optimization, and service quality enhancement opportunities.
• Excellent communication, customer management, escalation handling, and problem-solving skills.
Roles & Responsibilities
• Own and manage end-to-end SAP service delivery operations, ensuring services are delivered as per agreed SLAs, KPIs, and contractual commitments.
• Lead SAP support operations across functional and technical workstreams, including incident, problem, change, service request, and enhancement management.
• Drive regular governance reviews, operational status meetings, service review forums, and performance reporting with business and IT stakeholders.
• Coordinate cross-functional SAP teams, vendors, and partner resources to ensure timely resolution of issues and seamless delivery of support services.
• Act as the primary escalation point for critical production issues, business disruptions, service risks, and customer concerns.
• Monitor ticket queues, backlog, delivery metrics, resource capacity, and service trends to ensure timely closure and continuous service improvement.
• Identify and implement process improvement, automation, standardization, and optimization opportunities to improve productivity and service quality.
• Maintain strong client relationships, manage expectations, and ensure high customer satisfaction through proactive communication and delivery excellence.
• Ensure adherence to support processes, documentation standards, knowledge management, audit requirements, and quality assurance practices.
Generic Managerial Skills, If any
• Strong leadership and people management skills with experience managing global, distributed teams.
• Excellent stakeholder management, vendor coordination, governance, and executive communication skills.
• Ability to drive accountability, collaboration, operational discipline, and continuous improvement across teams.
Base Salary Range : $130,000 to $180,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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