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Client Service Delivery Manager Jobs in Delaware

CSC

Client Service Representative

Wilmington, DE · On-site

$15.50 - $21/hr

... passionate about delivering exceptional service? Us too. We're hiring a Client Service ... Manage client portfolios and organize workflow to meet clients' time frames and demands * Data ...

defi AUTO LLC

Client Service Executive

Dover, DE · On-site

$82K - $117K/yr

... Managed Servicing business, you operate in a highly visible, client-facing role supporting some of the largest organizations in the financial services industry. You are responsible for delivering ...

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M&T Bank

Wealth Client Service Associate

Wilmington, DE · On-site

$24.87 - $41.45/hr

Partner across the Wealth Management team to deliver an exceptional client experience, deepen ... Resolve routine service issues independently, ensuring a seamless client experience * Open and ...

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All JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Delaware

Client Service Delivery Manager information

See Delaware salary details

$29K

$94K

$160.6K

How much do client service delivery manager jobs pay per year?

As of Jul 1, 2026, the average yearly pay for client service delivery manager in Delaware is $94,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Service Delivery Manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a Client Service Delivery Manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a Client Service Delivery Manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Delaware as of June 2026, with employment types broken down into 66% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $94,021 per year, or $45.2 per hour.
Client Service Representative

Client Service Representative

Corporation Service Company

Wilmington, DE • On-site

$15.50 - $21/hr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Corporation Service Company rating

8.3

Company rating: 8.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

62nd of 437 rated business services

Job description


Client Service Representative- Charitable Services
On-Site
Mon-Fri 9am-6pm
Any CSC office (Lewisville, TX/Tallahassee, FL/Wilmington, DE/Springfield, IL/Sacramento, CA)
We are seeking a detail-oriented, organized, and communicative Client Service Representative to own client portfolios within our Charitable Services team. This role will manage client relationships from onboarding onward, ensure timely delivery of services, handle order entry and invoicing, and work across multiple technology platforms. The ideal candidate thrives in a fast-changing environment and can balance competing priorities while maintaining accuracy and high-touch client service.
Key Responsibilities
  • Own a portfolio of charitable services clients from onboarding throughout service delivery.
  • Coordinate and execute client onboarding activities, including data collection, account setup, and client orientation to platforms and processes.
  • Maintain and monitor portfolio due dates, service timelines, and status updates; proactively escalate and remediate delays.
  • Manage incoming client communications and respond to or route inquiries in a timely, professional manner.
  • Prepare, review, and deliver invoices; track
  • Maintain up-to-date client files and records.
  • Coordinate with internal teams (operations, legal, SAM) to ensure seamless service delivery.
  • Adapt processes and system use as requirements evolve; participate in system testing, rollouts, and process-improvement initiatives.
  • Identify opportunities to streamline workflows and suggest improvements to increase accuracy and efficiency.
  • Ensure compliance with i policies and regulatory requirements as they relate to client services and charitable transactions.

Core Competencies
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication; ability to clearly explain processes to clients and colleagues.
  • Customer-focused mindset with ability to manage expectations and deliver excellent service.
  • Ability to juggle multiple priorities, along with multiple systems to meet deadlines, and adapt to changing requirements and technologies.
  • Problem-solving orientation and ability to escalate appropriately.
  • High level of integrity, confidentiality, and professionalism.

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

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