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Client Service Delivery Manager Jobs in Kentucky

Eliq

Service Delivery Manager

Argillite, KY

We're looking for a Service Delivery Manager to partner with enterprise clients-supporting smooth ... You'll work closely with client IT and business stakeholders as well as Eliq's internal developers ...

ADP

Client Service Manager

Louisville, KY · On-site

The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping ...

ADP

Client Service Manager

Louisville, KY · On-site

The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping ...

Gallagher

Client Service Supervisor

Louisville, KY

Oversee the renewal process, ensuring timely and high-quality delivery of tailored solutions to clients. * Collaborate with the Branch Manager and Client Service Director to align team goals with ...

Fidelity Investments

Client Service Manager

Covington, KY · On-site

$66K - $125K/yr

The Team As a member of a dynamic Client Services Management organization, the work you do every ... To deliver the highest quality and most dedicated plan sponsor service in the DC industry by ...

Gallagher

Client Service Manager

Lexington, KY

Overview At Gallagher, we're looking for a Client Service Manager to join our Commercial team. In ... How you'll make an impact You'll play a key role in supporting and leading efforts to deliver high ...

Gallagher

Associate Client Service Manager

Lexington, KY

$12.25 - $17/hr

In this role, you'll lead efforts to deliver exceptional service and solutions to our clients. You ... How you'll make an impact You'll take the lead in managing client relationships and ensuring their ...

ADP

Manager, 401(k) Client Services

Louisville, KY · On-site

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists.

ADP

Manager, 401(k) Client Services

Louisville, KY · On-site

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client services team to ensure delivery of optimal service. Typically manages 10-12 401(k) Specialists.

Morgan Stanley

Client Service Associate

Louisville, KY · On-site

$14 - $19.25/hr

... in delivering against their business plan and client service model Remaining current on all ... At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Kentucky

Client Service Delivery Manager information

See Kentucky salary details

$25.2K

$81.6K

$139.4K

How much do client service delivery manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for client service delivery manager in Kentucky is $81,589.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $111,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Service Delivery Manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a Client Service Delivery Manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a Client Service Delivery Manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Kentucky as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $81,589 per year, or $39.2 per hour.

Service Delivery Manager

Eliq

Argillite, KY

Full-time

Posted 17 days ago

Job description

Hi there! Want to help redefine how the energy industry connects with its customers?


At Eliq, we help energy companies and their customers make smarter, more sustainable choices. Our platform connects enterprises with millions of end-users, turning energy data into meaningful action.


We're looking for a Service Delivery Manager to partner with enterprise clients-supporting smooth onboarding, building strong relationships, and driving ongoing value across our B2B and B2B2C products. If you excel at managing complex integrations and aligning business with tech, you'll fit right in.


About the Role


Reporting to the Head of Delivery, you'll lead the delivery journey for multiple enterprise clients-from implementation through to ongoing success. You'll work closely with client IT and business stakeholders as well as Eliq's internal developers, mapping systems, coordinating integrations, and ensuring our platform consistently delivers measurable value.


The position is hybrid, based in Gothenburg, Sweden.


This is a hands-on, relationship-driven role that blends project leadership, stakeholder management, and technical understanding. You'll be the trusted partner for your clients and a key contributor to maintaining Eliq's reputation for high-quality delivery.

Key Responsibilities 


  • Act as the main point of contact and trusted advisor for multiple enterprise clients, maintaining strong and long-term relationships

  • Lead and coordinate onboarding and integration projects, managing timelines and ensuring smooth collaboration between client and internal teams.

  • Manage multiple client relationships simultaneously, ensuring contractual commitments and SLAs are met while monitoring KPIs to maintain high service quality and customer satisfaction.

  • Bridge business and technical conversations-translating requirements, resolving challenges, and maintaining alignment across stakeholders.

  • Collaborate cross-functionally with developers, QA, and commercial teams to ensure successful launches and ongoing service improvements.

  • Recommend and implement process enhancements that improve delivery efficiency and scalability.

Qualifications

  • 4+ years' experience managing service or project delivery in SaaS or technology environments, ideally serving enterprise clients

  • Excellent communicator and relationship builder-able to influence and align both technical and commercial stakeholders.

  • Proven ability to manage multiple complex projects with structure, accountability, and attention to detail.

  • Technically fluent and curious; confident discussing APIs, integrations, and data flows.

  • Hands-on experience with SQL, Excel, or API tools (e.g., Postman) is a plus for light troubleshooting or data exploration.

  • Self-driven with a proactive, adaptable mindset and a passion for delivering excellent customer experiences.


 Why Join Eliq?

  • Make a Real Impact - Help energy utilities/retail and other industries accelerate the clean energy transition while improving end-customer experience.

  • Work with leading Clients - Partner with some of the most innovative utilities and energy companies across Europe.

  • Collaborate with a Talented Team - Join a mission-driven company with a culture of innovation, ownership, and growth.


About Eliq?

Eliq is a leading company in the energy insights space , serving 30+ utilities across 13 European markets. Founded in 2015, Eliq is a VC-backed business with approximately 40+ employees. We are dedicated to improving the way energy is used by making sense of the world's energy data, enabling businesses to build digital energy products and users to avoid energy wastage. Join us in fast-tracking the planet's transition to net zero.


Ready to Apply?

We think you're excited to work with a team that moves fast, takes risks, and comes to work every day motivated to build solutions that impact millions of people. If this sounds like you, we'd love to hear from you!


Please apply with your CV in English. 

Privacy Notice: Your personal data will be processed in accordance with our Privacy Policy. By applying for this position, you agree to the processing of your personal data as described. For more details, please review our full privacy policy.



Employment Type: FULL_TIME

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