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Client Service Delivery Manager Jobs in Kentucky

Banfield Pet Hospital

Client Service Coordinator

Lexington, KY ยท On-site

$18 - $23.25/hr

... Manage the finances by maintaining accurate balances and utilizing proper opening and closing ... Gains and shows personal satisfaction from delivering great service. โ€ข Intellectual ability ...

Banfield Pet Hospital

Client Service Coordinator

Lexington, KY ยท On-site

$18 - $23.25/hr

... Manage the finances by maintaining accurate balances and utilizing proper opening and closing ... Gains and shows personal satisfaction from delivering great service. โ€ข Intellectual ability ...

NextGen Healthcare, Inc.

$120 - $180/hr

The Manager, Professional Services Delivery, is responsible for successful delivery of solutions ... Experience with all phases of a client software implementation lifecycle, including initial needs ...

Isco Industries

Client Service Representative

Louisville, KY ยท On-site

$15.25 - $20.75/hr

Manage Projects * Act as primary liaison between Customers, Outside Sales, various support ... delivery, etc. * Monitor commitments to customers to ensure changes and or problems are handled ...

Isco Industries

Client Service Representative

Louisville, KY ยท On-site

$15.25 - $20.75/hr

Manage Projects * Act as primary liaison between Customers, Outside Sales, various support ... delivery, etc. * Monitor commitments to customers to ensure changes and or problems are handled ...

ADP

Customer Service Manager

Louisville, KY ยท On-site

The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping ...

ADP

Customer Service Manager

Louisville, KY ยท On-site

The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping ...

ISCO Industries

Client Service Representative

Louisville, KY ยท On-site

$15.25 - $20.75/hr

Manage Projects * Act as primary liaison between Customers, Outside Sales, various support ... delivery, etc. * Monitor commitments to customers to ensure changes and or problems are handled ...

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Showing results 21-40

All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Kentucky

Client Service Delivery Manager information

See Kentucky salary details

$25.2K

$81.6K

$139.4K

How much do client service delivery manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for client service delivery manager in Kentucky is $81,589.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $111,200.00 per year, depending on experience, location, and employer.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $81,589 per year, or $39.2 per hour.

Service Desk Manager for a Managed Services Provider (MSP)

Mirazon

Louisville, KY โ€ข On-site

$95K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Mirazon is a scaling, people-centered IT company that believes exceptional client service starts with exceptional teams. We're looking for a Service Desk Manager who thrives on developing people, improving processes, and creating a service experience that clients and employees can depend on.
This is a leadership role for an experienced service desk professional who enjoys balancing operational excellence with team development. You value accountability, coaching, and continuous improvement, and you find satisfaction in helping technical teams perform at a high level while delivering outstanding support to clients.
Mission of the Position
The Service Desk Manager is responsible for leading and optimizing Mirazon's Service Desk operations, including both our Service Coordination (Dispatch) team and our Tier 1 and Tier 2 Helpdesk teams.
This role serves as a critical leader within our Managed Services organization, ensuring work is effectively triaged, assigned, prioritized, and resolved while fostering a culture of accountability, growth, and exceptional client service.
The ideal candidate is equally comfortable coaching team members, managing day-to-day operations, improving processes, and contributing to broader organizational initiatives. This role is designed for a leader who wants to grow alongside a scaling organization and help build the next generation of service excellence.
Key Criteria/Requirements
  • 3-5+ years of Helpdesk or Service Desk management experience
  • Experience leading technical support teams in a fast-paced environment
  • MSP experience strongly preferred
  • Experience managing and developing direct reports
  • Familiarity with PSA/ticketing platforms such as ConnectWise, Autotask, or similar tools
  • General understanding of remote management and monitoring platforms
  • Strong organizational, communication, and leadership skills
  • Demonstrated ability to improve processes and drive operational consistency
  • Ability to balance tactical execution with strategic thinking

Key Accountabilities
Service Desk Leadership
  • Lead and manage the Service Coordination/Dispatch team responsible for work intake, prioritization, and resource assignment
  • Lead and manage Tier 1 and Tier 2 Helpdesk technicians supporting end users and client environments
  • Ensure tickets are handled efficiently, escalated appropriately, and resolved within established service standards
  • Provide leadership support during major incidents, including triage of network and server outages
  • Monitor team performance and service delivery metrics to drive continuous improvement

Team Development & Coaching
  • Conduct regular one-on-one meetings and performance coaching with direct reports
  • Develop and execute training plans for Service Coordinators and Helpdesk Technicians
  • Create growth opportunities and career development paths for team members
  • Foster a culture of accountability, learning, collaboration, and client service excellence
  • Assist with recruiting, interviewing, onboarding, and retention of team members

Process & Operational Improvement
  • Develop, document, and improve service desk processes, procedures, and workflows
  • Identify operational inefficiencies and implement practical solutions
  • Ensure consistent execution of service delivery standards and best practices
  • Partner with leadership to improve capacity planning, workload management, and resource utilization
  • Drive adoption of tools, automation, and process improvements that improve both client and employee experiences

Organizational Leadership
  • Participate in leadership discussions and contribute to organizational initiatives
  • Collaborate with other departments to ensure alignment across service delivery, projects, sales, and client success teams
  • Support the achievement of company goals through effective operational leadership
  • Serve as a role model for Mirazon's Core Values and leadership expectations

Insurance Benefits
Eligibility begins the first day of full-time employment (date of hire).
  • Life Insurance
  • Short-term Disability
  • Long-term Disability
  • Cafeteria Plan - Premium, Medical, & Child Care Reimbursement
  • Health Insurance
  • Dental Plan
  • Vision Plan

Other Benefits
  • 401K Matching
  • Referral Bonuses
  • Tuition Reimbursement
  • Performance Incentives
  • Time Off
    - benefits accrue on a pro-rated basis each pay period over a 12-month period with the following maximums:
    • Vacation Time - 10 days per calendar year
    • Sick Leave - 5 days per calendar year
  • Paid Company Holidays (7)
  • Paid Floating Holidays (2)
  • Volunteer ๎‚1๎‚‚
  • Cell Phone & Internet Reimbursement

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