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Client Service Delivery Manager Jobs in New York

Inspiroz

Service Delivery Manager

New York, NY · On-site

Client Relationship Management * Participate in client meetings to review service status, onsite ... Identify and implement practical operational improvements to enhance service delivery and team ...

Inspiroz

Service Delivery Manager

New York, NY · On-site

Client Relationship Management * Participate in client meetings to review service status, onsite ... Identify and implement practical operational improvements to enhance service delivery and team ...

Inspiroz

Service Delivery Manager

New York, NY · Remote

Client Relationship Management * Participate in client meetings to review service status, onsite ... Identify and implement practical operational improvements to enhance service delivery and team ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

$120 - $170/hr

Service Delivery Manager Location: Jersey City, US Chicago, US At Chain IQ, your ideas move fast. Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

PureGym US

Service Delivery Manager

Manhattan, NY · Hybrid

$105K/yr

The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, healthy relationships between PureGym and its technology service providers. Reporting to the ...

ALL ROLES

Service Delivery Manager

Manhattan, NY · On-site

$105K/yr

The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, healthy relationships between PureGym and its technology service providers. Reporting to the ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

Retool, Inc.

Service Delivery Manager

Manhattan, NY · On-site

$143.28 - $208.24/hr

ABOUT THE ROLE Retool's Service Delivery Managers own execution and delivery for a portfolio of high-impact Professional Services engagements. This is a hands‑on, embedded delivery role. You will ...

Socket.dev

Service Delivery Manager

Manhattan, NY · On-site

$130 - $140/hr

About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...

New

Astronomer

Service Delivery Manager

New York, NY · On-site

About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

The Service Delivery Manager will report to the Group Head of ICT Service Delivery and play a key ... Why Join Us Whether you are joining a client facing team, a core services team, or starting out on ...

SGS

Client Service Delivery Specialist

Fairfield, NJ · On-site

$24 - $28/hr

Notify Sales and Account Management Teams of service delivery delays. * Communicate client order concerns to the client, Sales and Account Management teams as required by account SOP or other defined ...

Apple Bank

Service Delivery Manager, AVP

Scarsdale, NY · On-site

$150K - $180K/yr

Hybrid/Scarsdale, NY Pay Range: $150,000 - $180,000 Apple Bank is seeking an experienced Service Delivery Manager to build and maintain relationships with the organization's business lines, as well ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in New York

Client Service Delivery Manager information

See New York salary details

$31.7K

$102.8K

$175.6K

How much do client service delivery manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for client service delivery manager in New York is $102,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $140,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What cities in New York are hiring for Client Service Delivery Manager jobs?

Cities in New York with the most Client Service Delivery Manager job openings:

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $102,773 per year, or $49.4 per hour.

Service Delivery Manager

Inspiroz

New York, NY • On-site

Full-time

Medical, PTO

Re-posted 23 days ago

Job description

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial role in leading and ensuring the successful delivery of our IT services to our schools and corporate clients. Working under the supervision of our Director of Service Delivery, you will interact regularly with our remote technical support team, on-site technicians, and various key client contacts. This role requires travel within territory 35% of the time.
If you have a deep understanding of IT services, a passion for education and technology, and proven experience in client relationship management and team leadership, take the next step in your career, and apply today!
ACS, parent to Inspiroz, has been providing IT services and consulting for 30 years with great success. Principal offerings today include providing strategic advice, IT infrastructure services, and affordable, fully-staffed 24/7/365 IT support and remote monitoring services. ACS started working with schools in 2012 when KIPP Philadelphia became our first school partner. In 2016, we created Inspiroz to fully focus our work on K-12 education. Inspiroz is unique in that we focus our work on charter schools, and we understand what is needed to create and maintain an IT environment that allows teachers and leaders to drive student outcomes and operational excellence.
Inspired by our core values of: Be Courageous, The Extra Mile, Today, Not Tomorrow, and Communicate, Communicate, Communicate we excel in serving our partners and adapting to their ever-changing technology needs.
Key Responsibilities:
  • Client Relationship Management
    • Participate in client meetings to review service status, onsite priorities, open tickets, and escalations
    • Act as the primary service owner for assigned clients, ensuring issues are driven to resolution with the appropriate teams.
    • Serve as an escalation coordination point-understand issues, assign next steps, and ensure timely follow-up and communication (not expected to personally resolve technical issues).
    • Build and maintain strong relationships with client stakeholders and manage expectations effectively.
    • Regular onsite client visits to engage with stakeholders, support the field and remote team, and ensure service quality and alignment with client expectations
  • Team Management and Development
    • Lead and manage School Technology Specialists (STS) and Business Technology Specialists (BTS) across assigned client sites.
    • Provide high-quality customer service and support through strong team coaching, accountability, and performance management.
    • Conduct regular 1:1 meetings to review performance, priorities, and development plans; coach through technical, process, and people challenges.
    • Conduct onsite observations and ride-alongs to assess team execution, professionalism, and technical competency.
    • Train and enforce adherence to daily/weekly checklists, documentation standards, and operational procedures.
    • Use ConnectWise and reporting dashboards to monitor ticket flow, SLA adherence, workload, and service quality.
    • Recognize positive behaviors and reinforce Inspiroz culture cornerstones and professional standards.
    • Participate in hiring decisions for STS/BTS as needed.
  • Collaboration with Remote MST / Infrastructure / Projects Teams
  • Act as the operational bridge between onsite teams and remote MST/Infrastructure/Projects teams.
  • Ensure clear handoffs, communication, and follow-through on all tickets, escalations, and project work.
  • Use tools such as ConnectWise, N-able, ITBoost, and BrightGauge to track progress, performance, and outcomes.
  • Drive SLA compliance and ensure tickets are progressing, aging is controlled, and issues are resolved in a timely manner.
  • Additional duties as required
  • Coordinate and support project planning, scheduling, and execution with remote and onsite teams.
  • Identify and implement practical operational improvements to enhance service delivery and team effectiveness.

Requirements
Education: The successful candidate should have a bachelor's degree in a technology related field or equivalent certifications.
Experience: The successful candidate should have at least 5 years of experience in a client and team management position. Be able to demonstrate experience leading teams and providing technical oversight to a team.
Knowledge, Skills, and Abilities: The successful candidate will have:
  • Knowledge of:
    • ITSM Tools (ConnectWise preferred) and ITIL best practices/framework
    • Windows, Chrome and MAC OS knowledge
    • Active Directory
    • Networking equipment and concepts
    • Hardware repairs and installations
  • Skills
    • Excellent customer service skills
    • Excellent leadership skills
    • Excellent relationship-building skills
    • Excellent verbal and written communication skills
    • Extensive knowledge of the IT industry and previous MSP experience
  • Abilities
    • Ability to consistently communicate with Clients - outward and inward (listening, identifying areas for improvement): End of Week report, status updates, monthly and/or quarterly reviews.
    • Ability to communicate technical concepts to technical and non-technical users.
    • Ability to adapt and implement new procedures and systems effectively.
    • Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.
    • Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.

Benefits
What you will receive:
  • A company dedicated to fostering and maintaining a positive and inclusive company culture.
  • An opportunity to make a meaningful impact within the company and be recognized and rewarded for your contributions.
  • A company that is committed to continuous improvement while upholding our core principles and values.
  • Clear paths for career growth and advancement within the organization, with opportunities to expand your skills and take on new challenges.
  • A competitive compensation package with generous benefits and bonus potential.
  • Engaging and diverse technical work performed in a dynamic and fast-paced environment.
  • Ongoing support for your continuous improvement and professional growth, with a focus on developing your technical expertise and skills.
  • Employee Benefits: Inspiroz provides a variety of benefits to employees, including health insurance coverage, paid holidays, and paid time off.

Apply