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Client Service Delivery Manager Jobs in Dallas, TX

Centre Technologies

Service Delivery Manager

Dallas, TX · On-site

$80 - $120/hr

Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our ... Drive proactive client management and SLA adherence * Handle ticket escalation and critical issue ...

Jobtailor

Service Delivery Manager

Plano, TX · On-site

$90 - $130/hr

Manage IT projects and ensure timely delivery. * Serve as an escalation point for service delivery issues and ensure customer satisfaction. Requirements * Bachelor's degree in computer science ...

Capgemini

Principal Service Delivery Manager

Dallas, TX · On-site

$220 - $250/hr

Align client priorities with Industry & Digital offerings across Data, AI, Cloud, GenAI, and ... It delivers end-to-end services and solutions leveraging strengths from strategy and design to ...

Capgemini

Principal Service Delivery Manager

Dallas, TX · On-site

$220K - $250K/yr

Align client priorities with Industry & Digital offerings across Data, AI, Cloud, GenAI, and ... It delivers end-to-end services and solutions leveraging strengths from strategy and design to ...

Keylent Inc

Customer Delivery Head

Dallas, TX · On-site

Oracle Service Delivery Manager Location: Dallas, TX * Overall, 20 plus years of IT ( Oracle ERP ) ... Lead efforts at client engagements and across to implement and measure the improvements. * Track ...

Amaze Systems Inc.

Service Delivery

Frisco, TX · On-site

... Manages service improvements to increase customer and account satisfaction - Ensures delivery of projects meet client and company expectations and needs - Participates in developing new business ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Dallas, TX

Client Service Delivery Manager information

See Dallas, TX salary details

$28.7K

$92.9K

$158.8K

How much do client service delivery manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client service delivery manager in Dallas, TX is $92,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $126,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What cities near Dallas, TX are hiring for Client Service Delivery Manager jobs? Cities near Dallas, TX with the most Client Service Delivery Manager job openings:
Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $92,928 per year, or $44.7 per hour.

Service Delivery Manager

Centre Technologies

Dallas, TX • On-site

$80 - $120/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

We are excited to announce that we are expanding our team and adding a newService Delivery Manager

Company Culture

AtCentre, our diverse workforce drives innovation and success. We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients’ unique business needs.

Benefits

  • Hybrid work options, paid time off, and holidays

  • Comprehensive medical, dental, and vision coverage

  • 401(k) with employer match

  • Professional growth opportunities in a stable, team-oriented environment

Position: Service Delivery Manager

The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants,establishesbest practices, and drives continuous improvement in service delivery.You’llhelp define team skills, processes, and tools, ensuring efficiency and client satisfaction. As a key member of the management team,you’llcontribute to business planning and collaboration.

Key Responsibilities

  • Ensure quality, security, and compliance for all clients

  • Manage work distribution and ensuretimelyresolution to customer issues

  • Identifytrends in reactive support and help drive automation and process efficiencies

  • Drive proactive client management and SLA adherence

  • Handle ticket escalation and critical issue resolution

  • Maintain documentation and compliance standards

  • Drive, manage and report on monthly and quarterly Service Desk KPIs

  • Manage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware,softwareand peripherals

  • Support onboarding for new clients

  • Support team development and career growth

  • Participate in recruitment andselectionof new team members

  • Review and approve time/expense entries

Qualifications

  • Bachelor’s degreerequired

  • 5+ years of hands-on leadership experience

  • Strongproficiencyin Microsoft Office Suite

  • Expertise in Microsoft technologies and system environments

    • Windows OS, Windows Server

    • Microsoft administration tools (AD, DHCP, DNS, Group Policy)

    • Microsoft Exchange, Citrix technologies

    • Backup/DR strategies and system upgrades

    • Network infrastructure and protocols (TCP/IP, DNS, DHCP)

    • Enterprise hardware (Cisco, Dell, HP)

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