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Client Service Delivery Manager Jobs in Austin, TX

Centre Technologies

Service Delivery Manager

Austin, TX · On-site

Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our ... Drive proactive client management and SLA adherence * Handle ticket escalation and critical issue ...

Centre Technologies

Service Delivery Manager

Austin, TX · On-site

$80 - $120/hr

Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our ... Drive proactive client management and SLA adherence * Handle ticket escalation and critical issue ...

IPsoft

CRM/Service Delivery manager

Austin, TX · On-site

Advocate client service requirements by using an "outside in" perspective. * Through expert ... Experience in Customer Facing Service Delivery and Project management * Expertise in ITIL Process ...

Thales

Senior Service Delivery Manager

Austin, TX · On-site

... Service Delivery Manager who will ensure the solution is delivered in compliance with customer ... client relationships. * Anticipate clients needs and propose alternative solutions or business ...

Thales

Senior Service Delivery Manager

Austin, TX · Hybrid

... Service Delivery Manager who will ensure the solution is delivered in compliance with customer ... client relationships. * Anticipate clients needs and propose alternative solutions or business ...

SPS North America

Client Service Supervisor

Austin, TX · On-site

Oversees service delivery. * Manages the receipt, delegation and successful completion of all client requests. * Meets all client and SPS deadlines. * Manages all resources within the operation ...

SPS North America

Client Service Supervisor

Austin, TX · On-site

Oversees service delivery. * Manages the receipt, delegation and successful completion of all client requests. * Meets all client and SPS deadlines. * Manages all resources within the operation ...

BetterUp

Client Delivery Director

Austin, TX · On-site

$194.40 - $243/hr

Quarterback escalation management with client stakeholders. If you have some or all of the following, please apply: * 10+ years of software and/or service delivery experience (execution and/or ...

BetterUp

Client Delivery Director

Austin, TX · On-site +1

Quarterback escalation management with client stakeholders. If you have some or all of the following, please apply: * 10+ years of software and/or service delivery experience (execution) * 5+ years ...

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Austin, TX

Client Service Delivery Manager information

See Austin, TX salary details

$28.7K

$93.1K

$159.1K

How much do client service delivery manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client service delivery manager in Austin, TX is $93,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $126,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What cities near Austin, TX are hiring for Client Service Delivery Manager jobs? Cities near Austin, TX with the most Client Service Delivery Manager job openings:
Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,114 per year, or $44.8 per hour.

Service Delivery Manager

Medclinicx

Austin, TX • On-site

$90 - $130/hr

Other

Posted 6 days ago

Job description

Med Clinic X is a healthcare technology company building secure and scalable digital solutions that help healthcare organizations across the United States improve operations and deliver better patient experiences.

We develop healthcare SaaS platforms, AI-driven healthcare systems, patient portals, telemedicine solutions, automation workflows, and digital health products for clinics, hospitals, and healthcare providers.

Our mission is to deliver reliable healthcare technology services that create measurable value for healthcare organizations.

Job Overview

We are seeking a Service Delivery Manager to oversee the successful delivery, performance, and continuous improvement of healthcare technology services.

In this role, you will manage client delivery operations, coordinate cross-functional teams, and ensure healthcare SaaS solutions are implemented and supported effectively. You will act as a key connection between clients, engineering teams, support teams, and business stakeholders to ensure high-quality service delivery.

ResponsibilitiesService Delivery Management
  • Manage delivery of healthcare SaaS products and technology services.
  • Ensure projects and client services are delivered on time.
  • Monitor service availability, performance, and reliability.
  • Develop processes to improve operational efficiency.
Client Relationship Management
  • Build strong relationships with healthcare organizations.
  • Act as the primary point of contact for service delivery.
  • Understand client requirements and ensure successful outcomes.
  • Manage customer escalations and coordinate issue resolution.
Healthcare Technology Operations
  • Oversee implementation onboarding and support teams.
  • Ensure compliance with HIPAA data security rules.
  • Coordinate with engineering and technical leads on releases.
  • Ensure healthcare platforms meet SLA agreements.
Process Improvement & Reporting
  • Track service metrics and performance indicators (SLA, KPI).
  • Create reports for internal and client stakeholders.
  • Identify workflow improvements and automation opportunities.
QualificationsRequired
  • Bachelor’s in IT, Business Administration, Healthcare Management, or related field.
  • Experience in service delivery, IT operations, or SaaS management.
  • Strong project and stakeholder management skills.
  • Excellent communication and leadership abilities.
  • Experience managing client-facing technology services.
Preferred
  • Experience in US healthcare or healthcare SaaS environments.
  • Familiarity with HIPAA compliance and healthcare SLA rules.
  • Experience managing enterprise software implementations.
  • Knowledge of ITIL service management practices.
  • Background in healthcare IT consulting or client success.
Why Join Med Clinic X?

At Med Clinic X, you will lead the delivery of technology solutions that support modern healthcare organizations. You will:

  • Manage healthcare technology delivery for US organizations
  • Lead cross-functional teams and client operations
  • Improve service quality and customer experiences
  • Work with innovative SaaS and AI healthcare platforms
Technical Core

IT Service Management (ITSM) SLA & KPI Tracking Incident Triage & Management Agile / Scrum Methodologies HIPAA & Security Compliance Root Cause Analysis (RCA)

Systems You Will Work WithSaaS Delivery Management

Direct the onboarding and configuration cycles for enterprise clinics using our SaaS platforms.

Critical Incident SLAs

Establish incident response workflows keeping server availability and security compliance above 99.99%.

Cross-Functional Sprints

Coordinate resource allocation across backend engineers, QA, and client onboarding teams.

EHR Integration Projects

Monitor data sync latency thresholds across active HL7/FHIR database connections.

RCA & Client Remediations

Author system downtime RCAs and coordinate SLA-related updates with client administrators.

KPI Analytics Reporting

Deliver dashboard reports mapping system response time and support desk ticket resolution rates.

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