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Client Service Delivery Manager Jobs in Austin, TX

Centre Technologies

Service Delivery Manager

Austin, TX · On-site

Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our ... Drive proactive client management and SLA adherence * Handle ticket escalation and critical issue ...

IPsoft

CRM/Service Delivery manager

Austin, TX · On-site

Advocate client service requirements by using an "outside in" perspective. * Through expert ... Experience in Customer Facing Service Delivery and Project management * Expertise in ITIL Process ...

Thales

Senior Service Delivery Manager

Austin, TX · Hybrid

... Service Delivery Manager who will ensure the solution is delivered in compliance with customer ... client relationships. * Anticipate clients needs and propose alternative solutions or business ...

Thales

Senior Service Delivery Manager

Austin, TX · On-site

... Service Delivery Manager who will ensure the solution is delivered in compliance with customer ... client relationships. * Anticipate clients needs and propose alternative solutions or business ...

SPS North America

Client Service Supervisor

Austin, TX · On-site

Oversees service delivery. * Manages the receipt, delegation and successful completion of all client requests. * Meets all client and SPS deadlines. * Manages all resources within the operation ...

SPS North America

Client Service Supervisor

Austin, TX · On-site

Oversees service delivery. * Manages the receipt, delegation and successful completion of all client requests. * Meets all client and SPS deadlines. * Manages all resources within the operation ...

BetterUp

Client Delivery Director

Austin, TX · On-site

$194.40 - $243/hr

Quarterback escalation management with client stakeholders. If you have some or all of the following, please apply: * 10+ years of software and/or service delivery experience (execution and/or ...

BetterUp

Client Delivery Director

Austin, TX · On-site +1

Quarterback escalation management with client stakeholders. If you have some or all of the following, please apply: * 10+ years of software and/or service delivery experience (execution) * 5+ years ...

Amat

Service Delivery Project Manager

Austin, TX · Hybrid

$88K - $121K/yr

Manage and engage stakeholders at all levels of the organization and ensure opportunities for staff and wider stakeholders to inform and shape the implementation of the Service Delivery strategy

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Client Service Delivery Manager information

See Austin, TX salary details

$28.7K

$93.1K

$159.1K

How much do client service delivery manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client service delivery manager in Austin, TX is $93,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $126,900.00 per year, depending on experience, location, and employer.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What cities near Austin, TX are hiring for Client Service Delivery Manager jobs?

Cities near Austin, TX with the most Client Service Delivery Manager job openings:

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,114 per year, or $44.8 per hour.

Service Delivery Manager

Centre Technologies

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

We are excited to announce that we are expanding our team and adding a new Service Delivery Manager  

Company Culture 

At Centre, our diverse workforce drives innovation and success. We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients’ unique business needs. 

Benefits 

  • Hybrid work options, paid time off, and holidays 

  • Comprehensive medical, dental, and vision coverage 

  • 401(k) with employer match 

  • Professional growth opportunities in a stable, team-oriented environment 

Position: Service Delivery Manager 

The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants, establishes best practices, and drives continuous improvement in service delivery. You’ll help define team skills, processes, and tools, ensuring efficiency and client satisfaction. As a key member of the management team, you’ll contribute to business planning and collaboration. 

Key Responsibilities 

  • Ensure quality, security, and compliance for all clients 

  • Manage work distribution and ensure timely resolution to customer issues 

  • Identify trends in reactive support and help drive automation and process efficiencies 

  • Drive proactive client management and SLA adherence 

  • Handle ticket escalation and critical issue resolution 

  • Maintain documentation and compliance standards 

  • Drive, manage and report on monthly and quarterly Service Desk KPIs 

  • Manage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware, software and peripherals 

  • Support onboarding for new clients  

  • Support team development and career growth 

  • Participate in recruitment and selection of new team members 

  • Review and approve time/expense entries  

Qualifications 

  • Bachelor’s degree required 

  • 5+ years of hands-on leadership experience 

  • Strong proficiency in Microsoft Office Suite 

  • Expertise in:  

  • Windows OS, Windows Server 

  • Microsoft administration tools (AD, DHCP, DNS, Group Policy) 

  • Microsoft Exchange, Citrix technologies 

  • Backup/DR strategies and system upgrades 

  • Network infrastructure and protocols (TCP/IP, DNS, DHCP) 

  • Enterprise hardware (Cisco, Dell, HP) 

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