Client Service Delivery Manager Jobs in Austin, TX

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk
Your role and responsibilities
We're seeking a motivated, analytical, and organized individual to join our Technology Lifecycle Services (TLS) team as an Entry-Level Product or Client Manager. These roles combine product development and project execution responsibilities, offering a unique opportunity to shape next-generation service offerings while ensuring successful delivery for our clients.
You'll work cross-functionally with product management, engineering, solution design, sales, marketing, and service delivery teams to define offerings, analyze market opportunities, and manage projects that meet contractual, financial, and quality standards. This position is ideal for individuals passionate about both the lifecycle of technology services-from concept to launch to client success-and the operational excellence required to deliver them. Key Responsibilities
• Support the development, management, and evolution of lifecycle service offerings across hardware, software, and hybrid environments.
• Conduct market and competitive analyses to identify client needs and growth opportunities.
• Collaborate with engineering, solutioning, and delivery teams to define service scope, pricing models, and value propositions.
• Develop offering documentation, value narratives, and internal enablement materials.
• Track key performance metrics to assess offering adoption, profitability, and client satisfaction.
• Oversee the successful execution of contractual deliverables for assigned clients. And ensure all services and solutions meet agreed quality standards and financial objectives.
• Contribute to continuous improvement initiatives in delivery models, automation, and client experience.
Required education
Bachelor's Degree
Required technical and professional expertise
Required Skills & Qualifications
• Pursuing or recently completed a degree in Business, Computer Science, Engineering, Information Systems, or a related field
• Strong analytical and problem-solving skills with attention to detail
• Interest in product or offering management, digital transformation, or enterprise IT services
• Excellent written and verbal communication skills
• Ability to work collaboratively in cross-functional, global teams
• Familiarity with cloud, AI, or infrastructure technologies is a plus
• Ability to drive relentless towards a business target
• Must be a self-starter with excellent ability to work independently
Preferred technical and professional experience
Preferred Qualifications
• Experience with product lifecycle management, project management discipline, agile development, or service design
• Knowledge of financial modeling, business case development, or pricing strategy
• Exposure to enterprise clients or managed services environments
• Demonstrated curiosity and adaptability in learning new technologies
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.