ZipRecruiter

Log In

1

Client Service Delivery Manager Jobs in Virginia

VDart

Service Delivery Manager

Richmond, VA

Client & Stakeholder Management • Serve as the onsite face of delivery to Retail leadership. • ... Service Improvement & Stability • Drive Service Improvement Plans (SIP) to reduce outage ...

Yochana

Service Delivery Manager

Richmond, VA

Client & Stakeholder Management • Serve as the onsite face of delivery to Retail leadership. • ... Service Improvement & Stability • Drive Service Improvement Plans (SIP) to reduce outage ...

Yochana

Service Delivery Manager

Richmond, VA

Client & Stakeholder Management • Serve as the onsite face of delivery to Retail leadership. • ... Service Improvement & Stability • Drive Service Improvement Plans (SIP) to reduce outage ...

CYNET SYSTEMS

Service Delivery Manager

Richmond, VA · On-site

$50/hr

... e delivery experience. * Hands-on leadership of P1/P2 major incidents in business-critical environments. * Strong ITIL Incident, Major Incident, and Problem Management expertise. * Excellent ...

JLL

Offsite Service Delivery Manager

Arlington, VA · On-site

We are currently seeking an Offsite Service Delivery Manager to bring their expertise supporting offsite delivery of meetings and events for our Global Travel and Events program. Our team is ...

Cyxtera

Service Delivery Project Manager

Sterling, VA · On-site

Service Delivery Specialists (SDS) are responsible for managing the implementation projects of ... client requirements, and reporting on those requirements and associated timelines on a regular ...

TekSynap

Client Service Manager

Arlington, VA

$115K - $155K/yr

Responsibilities & Qualifications We are seeking Client Service Manager to join our team supporting ... Five or more years of experience in service delivery and Network hardware and software ...

Lightedge

Service Delivery Project Manager

Ashburn, VA · On-site

Lightedge's Service Delivery Project Manager will provide courteous and professional coordination ... Lead client facing meetings * Resolution and / or escalation of issues in a timely manner * Ensure ...

next page

Showing results 1-20

All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Virginia

Client Service Delivery Manager information

See Virginia salary details

$28.8K

$93.1K

$159.1K

How much do client service delivery manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for client service delivery manager in Virginia is $93,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $126,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Service Delivery Manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a Client Service Delivery Manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a Client Service Delivery Manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What cities in Virginia are hiring for Client Service Delivery Manager jobs? Cities in Virginia with the most Client Service Delivery Manager job openings:
Client Service Delivery Manager jobs near you
Service Delivery Manager

Service Delivery Manager

Noblesoft Technologies

Richmond, VA • On-site

Contractor

Posted 18 days ago

Job description

Role - Service Delivery Manager

Location: Richmond, VA

Service Delivery Manager (SDM) – Onsite

Role Purpose

The Service Delivery Manager (SDM) is the single-point owner for end-to-end IT service delivery for Retail, accountable for operational stability, SLA adherence, and business continuity across retail stores, distribution centres (DCs), and corporate IT systems.

The SDM plays a critical leadership role during Priority 1 and Priority 2 incidents, ensuring rapid service restoration, accurate stakeholder communication, and contractual compliance.

________________________________________

Core Accountabilities

Service Delivery Ownership

•            Own day to day service delivery across Retail, DC, and Corporate IT environments.

•            Ensure availability and performance of POS systems, store networks, WMS, logistics integrations, and business critical applications.

•            Deliver consistent compliance with SLAs, KPIs, and contractual commitments.

•            Proactively identify risks impacting store operations, order fulfilment, and supply chain continuity.

Major / Critical Incident Management

•            Act as Incident Commander for all P1/P2 business critical incidents.

•            Lead major incident bridges, driving structured triage, restoration, and resolution.

•            Ensure timely engagement of internal teams, vendors, and OEMs.

•            Translate technical impact into clear business impact (stores affected, DCs impacted, revenue risk).

•            Provide structured situation updates to IT and business stakeholders.

•            Own Root Cause Analysis (RCA), Post Incident Reviews (PIR), and Corrective / Preventive Actions (CAPA).

Client & Stakeholder Management

•            Serve as the onsite face of delivery to Retail leadership.

•            Build trusted relationships with Retail Operations, DC Operations, IT, and Security teams.

•            Handle escalations decisively with focus on business outcomes and transparency.

Governance, Audit & Compliance

•            Lead operational governance through weekly, monthly, and quarterly reviews.

•            Ensure strict compliance with Incident Reporting Guidelines, MSA clauses, and audit requirements.

•            Maintain audit ready documentation and service evidence.

Team & Vendor Coordination

•            Ensure 24x7 operational readiness and on call coverage.

•            Coordinate onsite and offshore delivery teams.

•            Manage third party vendors during escalations and outages.

Service Improvement & Stability

•            Drive Service Improvement Plans (SIP) to reduce outage frequency and MTTR.

•            Identify opportunities for stability, automation, and proactive monitoring.

•            Support peak period readiness and continuous improvement initiatives.

Key Experience & Skills

•            Proven retail or distribution IT service delivery experience.

•            Hands on leadership of P1/P2 major incidents in business-critical environments.

•            Strong ITIL Incident, Major Incident, and Problem Management expertise.

•            Excellent stakeholder communication and crisis management skills.

•            Strong understanding of retail POS, store infrastructure, and DC systems (preferred).

Certifications (Preferred)

•            ITIL v3 / ITIL v4

•            PMP / PRINCE2 / Agile (advantage)

Value to Customer

•            Improved store and DC uptime

•            Faster recovery from critical incidents

•            Predictable, SLA driven delivery

•            Reduced operational and audit risk

•            Stronger alignment between IT 

operations and retail business outcomes