ZipRecruiter

Log In

1

Client Service Delivery Manager Jobs in Manchester, CT

Aon

Client Service Associate

Windsor, CT · On-site

$14.50 - $20/hr

With over 1,200 employees, we deliver insights and solutions backed by deep research, technology ... Previous CRM, Advent Axys, Adobe and custodial portal experience is a plus Essential Traits

NFP Corp

Client Service Associate

Windsor, CT · On-site

$14.50 - $20/hr

With over 1,200 employees, we deliver insights and solutions backed by deep research, technology ... Previous CRM, Advent Axys, Adobe and custodial portal experience is a plus Essential Traits

NFP Corp

Client Service Associate

Windsor, CT · Hybrid

$14.50 - $20/hr

With over 1,200 employees, we deliver insights and solutions backed by deep research, technology ... Previous CRM, Advent Axys, Adobe and custodial portal experience is a plus Essential Traits

NFP Corp

Client Service Associate

Windsor, CT · On-site

$14.50 - $20/hr

With over 1,200 employees, we deliver insights and solutions backed by deep research, technology ... Previous CRM, Advent Axys, Adobe and custodial portal experience is a plus Essential Traits

AON PLC

Client Service Associate

Windsor, CT · On-site

$65 - $90/hr

With over 1,200 employees, we deliver insights and solutions backed by deep research, technology ... Previous CRM, Advent Axys, Adobe and custodial portal experience is a plus Essential Traits

New

Datavant

Health Information Supervisor

Farmington, CT · On-site

The Service Delivery Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well ...

next page

Showing results 1-20

All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Manchester, CT

Client Service Delivery Manager information

See Manchester, CT salary details

$29.3K

$94.9K

$162.1K

How much do client service delivery manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client service delivery manager in Manchester, CT is $94,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,600.00 and $129,300.00 per year, depending on experience, location, and employer.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What cities near Manchester, CT are hiring for Client Service Delivery Manager jobs?

Cities near Manchester, CT with the most Client Service Delivery Manager job openings:

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Manchester, CT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,879 per year, or $45.6 per hour.

Tax Delivery Manager, Global Employer Services - Individual Client Services

Deloitte

Hartford, CT • On-site

Full-time

Re-posted 27 days ago

Key responsibilities

  • Own end-to-end delivery for a portfolio of High Net Worth individual compliance engagements.

  • Drive workflow, capacity, and management to meet deadlines and ensure quality and risk controls are followed.

  • Lead and collaborate with delivery teams to deliver excellent client service and communicate delivery status, milestones, and risks.

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

47th of 154 rated financial services

Job description

Are you a delivery-focused tax leader who thrives on individual tax compliance? Do you bring strong risk and quality controls, operational rigor, and the ability to interact with clients on their personal tax matters? If so, this Tax Delivery Manager role in Global Employer Services (GES) Delivery may be a great fit.

Recruiting for this role will end on May 31, 2027.

Work you'll do

As a Tax Delivery Manager in our Global Employer Services - Individual Client Services group, you will

  • Own end-to-end delivery for a portfolio of High Net Worth (HNW) individual compliance engagements (planning through post-filing).
  • Drive workflow, capacity, and management (intake, prioritization, peak-period execution) to meet deadlines.
  • Execute and monitor quality and risk controls, ensuring adherence to firm standards and regulatory requirements.
  • Lead and collaborate with delivery teams to deliver excellent client service to our clients.
  • Partner with engagement leadership on scope/change control, issue escalation, and delivery communications (status, milestones, risks/issues), including return review/signing oversight.

The Team

At Deloitte Tax LLP, our Global Employer Services tax professionals, assist our clients in managing individual income tax obligations including reviewing and signing income tax returns. In addition to managing compliance, the practice consults with clients to minimize tax obligations using effective tax planning. Learn more about Deloitte Tax Global Employer Services.

Qualifications

Required

  • Bachelor's Degree in Accounting, Finance, Business Administration or other relevant degree
  • 5+ years of experience in personal income tax and compliance- specifically High Net Worth tax compliance and planning
  • Ability to travel up to 5% for occasional in-person meetings or training
  • Limited immigration sponsorship may be available
  • One of the following active accreditations obtained:
    • Licensed CPA in state of practice/primary office if eligible to sit for the CPA
    • If not CPA eligible:
      • Licensed Attorney
      • Enrolled Agent

Preferred

  • Proven delivery leadership: manage teams, allocate work, prioritize across competing deadlines, and drive results in a fast-paced model.
  • Strong engagement/project management skills (planning, workflow coordination, issue escalation) across large, complex engagements.
  • Quality-first, deadline-driven approach with strong attention to detail and consistency in execution.
  • Effective client-facing communication (written, verbal, presentation) to run delivery status, align expectations, and support scope discussions.
  • Strong analytical and reporting capabilities with tools such as Excel and PowerPoint (dashboarding tools like QlikView/Tableau a plus); global/cross-cultural experience preferred.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,375 to $215,375.


Qualifications:

Are you a delivery-focused tax leader who thrives on individual tax compliance? Do you bring strong risk and quality controls, operational rigor, and the ability to interact with clients on their personal tax matters? If so, this Tax Delivery Manager role in Global Employer Services (GES) Delivery may be a great fit.

Recruiting for this role will end on May 31, 2027.

Work you'll do

As a Tax Delivery Manager in our Global Employer Services - Individual Client Services group, you will

  • Own end-to-end delivery for a portfolio of High Net Worth (HNW) individual compliance engagements (planning through post-filing).
  • Drive workflow, capacity, and management (intake, prioritization, peak-period execution) to meet deadlines.
  • Execute and monitor quality and risk controls, ensuring adherence to firm standards and regulatory requirements.
  • Lead and collaborate with delivery teams to deliver excellent client service to our clients.
  • Partner with engagement leadership on scope/change control, issue escalation, and delivery communications (status, milestones, risks/issues), including return review/signing oversight.

The Team

At Deloitte Tax LLP, our Global Employer Services tax professionals, assist our clients in managing individual income tax obligations including reviewing and signing income tax returns. In addition to managing compliance, the practice consults with clients to minimize tax obligations using effective tax planning. Learn more about Deloitte Tax Global Employer Services.

Qualifications

Required

  • Bachelor's Degree in Accounting, Finance, Business Administration or other relevant degree
  • 5+ years of experience in personal income tax and compliance- specifically High Net Worth tax compliance and planning
  • Ability to travel up to 5% for occasional in-person meetings or training
  • Limited immigration sponsorship may be available
  • One of the following active accreditations obtained:
    • Licensed CPA in state of practice/primary office if eligible to sit for the CPA
    • If not CPA eligible:
      • Licensed Attorney
      • Enrolled Agent

Preferred

  • Proven delivery leadership: manage teams, allocate work, prioritize across competing deadlines, and drive results in a fast-paced model.
  • Strong engagement/project management skills (planning, workflow coordination, issue escalation) across large, complex engagements.
  • Quality-first, deadline-driven approach with strong attention to detail and consistency in execution.
  • Effective client-facing communication (written, verbal, presentation) to run delivery status, align expectations, and support scope discussions.
  • Strong analytical and reporting capabilities with tools such as Excel and PowerPoint (dashboarding tools like QlikView/Tableau a plus); global/cross-cultural experience preferred.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,375 to $215,375.


Education:Bachelor's DegreeEmployment Type:

What Deloitte employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply