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Client Service Delivery Manager Jobs in Manchester, CT

Raymour & Flanigan

Assistant Delivery Manager

Manchester, CT · On-site

$15.25 - $19/hr

Communicate timely and professionally with our service centers, distribution centers, showrooms ... Manage the overall maintenance of our fleet of trucks and maintain DOT compliance. Qualifications:

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All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Manchester, CT

Client Service Delivery Manager information

See Manchester, CT salary details

$29.3K

$94.9K

$162.1K

How much do client service delivery manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client service delivery manager in Manchester, CT is $94,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,600.00 and $129,300.00 per year, depending on experience, location, and employer.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What cities near Manchester, CT are hiring for Client Service Delivery Manager jobs?

Cities near Manchester, CT with the most Client Service Delivery Manager job openings:

Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Manchester, CT as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,879 per year, or $45.6 per hour.

Client Service Representative - Primary Care

Cove Animal Health

Middletown, CT

$18.75 - $24.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Description:

We know that a positive client experience starts as soon as our clients enter the waiting room and Pieper Veterinary is seeking kind, compassionate, and detail-oriented Client Service Representatives with a focus on Primary Care to join our fantastic team of veterinary professionals in our Specialty, Emergency and Primary Care practice in Middletown, Connecticut.

Our vision is simply to make the community and the people and animals in it, happier and healthier and we need your to help us accomplish that.

What to Expect:

  • Environment of Collaboration: Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery, and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians. With the support of their technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.
  • Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.
  • Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your career goals!
  • Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

About You:

We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.

We are seeking a Client Service Representative who will thrive in a fast-paced, high-volume setting. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. Experience with EzyVet and Smartflow are an additional plus but not required. In this role, you will also be filling medications for our clients. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference.

Compensation:
Based on experience - $18.75 - $24.75 an hour.

Anticipated Schedule:
This is a full-time position:
5 days a week - 8 hours a day (11:30am-8pm)
1 Weekend shift - 8am-4:30pm
Holidays are required.

What's in it for you?

  • Supportive culture with social events & team building
  • Competitive paid time off & holidays
  • Career Growth & Training Opportunities
  • Comprehensive medical, dental, and vision insurance
  • Mental Health Focused Services
  • 401(k) plan with a strong employer match
  • Employee pet care discount
  • Annual uniform allowance

We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!

Requirements:

  • Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
  • Familiarity with veterinary terminology or a willingness to learn.
  • Excellent verbal and written communication skills to interact with clients, and staff.
  • Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
  • Ability to handle challenging client situations with tact, patience, and understanding.
  • Ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
  • Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
  • Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
  • Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
  • Willingness to continue learning and stay updated on best practices in client service and veterinary care.
  • Must be 18 years or older to apply.

EEO Statement:

Pieper Veterinary/Cove Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

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