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Service Advisor Service Writer Jobs (NOW HIRING)

Lithia Motors, Inc.

Service Advisor

Wexford, PA · On-site

$45K - $100K/mo

Previous Service Advisor/Service Writer experience * Polished and professional demeanor * Strong communication skills-both verbal and written * Ability to communicate technical terms to a non ...

Krieger Ford

Automotive Service Advisor

Columbus, OH

This is a great opportunity for someone with automotive service advisor, service writer, dealership customer service, or auto repair customer support experience who wants to grow with a family-owned ...

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Service Advisor Service Writer information

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$12

$24

$39

How much do service advisor service writer jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for service advisor service writer in the United States is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Advisor (Service Writer), and why are they important?

To thrive as a Service Advisor (Service Writer), you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is valuable. Excellent communication, problem-solving, and organizational skills help build trust with customers and coordinate efficiently with service technicians. These skills are essential for ensuring customer satisfaction, accurate service documentation, and smooth workflow in automotive service departments.

What is the difference between Service Advisor Service Writer vs Service Technician?

AspectService Advisor Service WriterService Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service laneGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto dealerships, repair shopsRepair shops, dealerships, automotive service centers
Search & Comparison IntentUnderstanding roles, career options, job requirementsTechnical skills, repair duties, certifications

Service Advisor Service Writers focus on customer communication, scheduling, and administrative tasks, while Service Technicians perform hands-on vehicle repairs. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

What are Service Advisors or Service Writers?

Service Advisors, also known as Service Writers, are professionals who act as the liaison between customers and the automotive service department. They help customers understand their vehicle's maintenance needs, write up service requests, explain recommended repairs, and provide cost and time estimates. Service Advisors also communicate with technicians to ensure repairs are completed correctly and on schedule. Their goal is to ensure customer satisfaction and efficient workflow in the service department.

How does a Service Advisor Service Writer typically handle high volumes of customer requests during peak times?

During busy periods, Service Advisor Service Writers prioritize effective communication and organization to manage multiple customer requests efficiently. They often rely on scheduling tools, clear documentation, and strong teamwork with technicians to ensure timely updates and accurate estimates for each customer. Proactively managing expectations and keeping customers informed about wait times or delays are essential parts of the role. This approach helps maintain customer satisfaction and smooth workflow in the service department.
More about Service Advisor Service Writer jobs
What cities are hiring for Service Advisor Service Writer jobs? Cities with the most Service Advisor Service Writer job openings:
What states have the most Service Advisor Service Writer jobs? States with the most job openings for Service Advisor Service Writer jobs include:
What job categories do people searching Service Advisor Service Writer jobs look for? The top searched job categories for Service Advisor Service Writer jobs are:
Service Advisor Service Writer jobs near you
Infographic showing various Service Advisor Service Writer job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $50,192 per year, or $24.1 per hour.
Automotive Service Advisor | Heritage Mazda Towson

Automotive Service Advisor | Heritage Mazda Towson

MileOne Autogroup

Baltimore, MD

$31K - $80K/yr

Full-time

Posted 29 days ago

Job description

Job Description

Heritage Mazda Towson is looking for an experienced, energetic Automotive Service Advisor/Service Writer to join our busy Service Department. Our automotive Service Advisor/ Service Writer greets customers and consults with them on their vehicle service needs.

Experience Everything MileOne has to Offer:
- Competitive compensation with unlimited earning potentialmathematical
- Great opportunities for career advancement
- Positive, success-driven work environment
- Training and mentoring opportunities
Service Advisor Responsibilities:
- Provide customer service to include vehicle service care and manufacturer's warranty specifications
- Schedule and manage service appointments and service estimates
- Address and resolve customer complaints
Service Advisor Qualifications:
- Prior experience in automotive service writing, preferred
- Working knowledge of basic car functions, characteristics, and operations
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
- Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills


Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program, and more.
MileOne Autogroup is an equal opportunity employer and maintains a drug-free work environment.
By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

HEGE123Service

Salary Range

$31,200.00 - $80,000.00

Heritage Mazda TowsonPost Internally and Externally

Zip Code

21093

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