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Service Advisor Service Writer Jobs (NOW HIRING)

Nealey Tire & Auto

Service Writer

Annapolis, MD · On-site

$125K/yr

Experienced Service Writers or Advisors looking for the autonomy of an independent shop and a high-performance team. * Sales Powerhouses: Natural closers who love performance-based environments and ...

Love Honda

SERVICE ADVISOR

Chiefland, FL · On-site

Service Advisor Service Writer - Equipment Dealership Love Power Equipment & Rentals is looking for a motivated, customer-focused Service Writer to join our team. If you have excellent communication ...

Turner Kia

Automotive Service Writer

Harrisburg, PA · On-site

As a Turner Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' vehicles. Turner Automotive service departments ...

Krieger Ford

Automotive Service Advisor

Columbus, OH

This is a great opportunity for someone with automotive service advisor, service writer, dealership customer service, or auto repair customer support experience who wants to grow with a family-owned ...

Krieger Ford

Automotive Service Advisor

Columbus, OH

This is a great opportunity for someone with automotive service advisor, service writer, dealership customer service, or auto repair customer support experience who wants to grow with a family-owned ...

Turner Kia

Automotive Service Writer

Harrisburg, PA · On-site

As a Turner Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' vehicles. Turner Automotive service departments ...

VIP Automotive Group

NY · On-site

$70 - $110/hr

If you're searching for service advisor jobs near me, express service advisor jobs, automotive service writer jobs, or dealership service advisor roles in Long Island / Nassau County , this is your ...

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Service Advisor Service Writer information

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$12

$24

$39

How much do service advisor service writer jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for service advisor service writer in the United States is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.92 per hour, depending on experience, location, and employer.

What is a service advisor service writer?

Service Advisors, also known as Service Writers, are professionals who act as the liaison between customers and the automotive service department. They help customers understand their vehicle's maintenance needs, write up service requests, explain recommended repairs, and provide cost and time estimates. Service Advisors also communicate with technicians to ensure repairs are completed correctly and on schedule. Their goal is to ensure customer satisfaction and efficient workflow in the service department.

What are the key skills and qualifications needed to thrive as a service advisor service writer?

To thrive as a Service Advisor (Service Writer), you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is valuable. Excellent communication, problem-solving, and organizational skills help build trust with customers and coordinate efficiently with service technicians. These skills are essential for ensuring customer satisfaction, accurate service documentation, and smooth workflow in automotive service departments.

How does a service advisor service writer typically handle high volumes of customer requests during peak times?

During busy periods, Service Advisor Service Writers prioritize effective communication and organization to manage multiple customer requests efficiently. They often rely on scheduling tools, clear documentation, and strong teamwork with technicians to ensure timely updates and accurate estimates for each customer. Proactively managing expectations and keeping customers informed about wait times or delays are essential parts of the role. This approach helps maintain customer satisfaction and smooth workflow in the service department.

What is the difference between Service Advisor Service Writer vs Service Technician?

AspectService Advisor Service WriterService Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service laneGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto dealerships, repair shopsRepair shops, dealerships, automotive service centers
Search & Comparison IntentUnderstanding roles, career options, job requirementsTechnical skills, repair duties, certifications

Service Advisor Service Writers focus on customer communication, scheduling, and administrative tasks, while Service Technicians perform hands-on vehicle repairs. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

Can you be a service advisor service writer with no experience?

Service advisors or service writers typically do not need prior experience to start, as many employers provide on-the-job training. However, having knowledge of automotive systems, customer service skills, and basic computer proficiency can improve job prospects and performance. Certifications like ASE or manufacturer-specific training can also enhance employability but are not always required initially.
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Service Advisor Service Writer jobs near you
Infographic showing various Service Advisor Service Writer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,192 per year, or $24.1 per hour.

Service Writer

Nealey Tire & Auto

Annapolis, MD • On-site

$125K/yr

Full-time

Medical, Retirement

Re-posted 14 days ago

Job description

Service Writer – High-Volume Automotive Sales & CoordinationWho Thrives Here | Service Writer Qualifications

Our elite Service Writers are the engine of our front office. We are looking for competitive, disciplined automotive sales professionals who thrive in a high-pressure, customer-centric environment. We've found our most successful Service Writers often come from these backgrounds:

  • Automotive Service Writers: Individuals with 3+ years of experience in a high performing and/or high volume automotive repair shop.

  • Former Collegiate Athletes: Individuals who possess the mental toughness, competitive drive, and coachability to win every day.

  • Dealership Pros: Experienced Service Writers or Advisors looking for the autonomy of an independent shop and a high-performance team.

  • Sales Powerhouses: Natural closers who love performance-based environments and are motivated by hitting their numbers.

  • Car Enthusiasts: People who have a deep passion for the industry and can translate complex repairs into simple solutions for customers.

We value hunger, absolute accountability, and the professional discipline to master a proven system.


Qualifications

  • Individuals with 3+ years of experience as an Automotive Service Advisor, Service Writer, or in Automotive Sales

  • Have a valid driver's license
  • Individuals who are comfortable working in a performance-based environment where a portion of their compensation is tied to sales targets and KPIs
  • Individuals who have high energy and are consistently punctual in a fast-paced shop environment
  • Individuals who demonstrate mental toughness and coachability

What You'll Do | Service Writer Requirements

As a Service Writer, you are the primary link between the shop floor and the customer. You don't just "take orders"-you manage the flow and drive the revenue. Your daily focus includes:

  • Lead the Front-of-House: Take full ownership of the guest experience, from the initial greeting to the final vehicle delivery.

  • Precision Documentation: Write and manage service orders with obsessive accuracy and timeliness.

  • Expert Recommendations: Deliver clear, confident repair solutions to customers, building trust through expertise.

  • Technical Synergy: Collaborate daily with Technicians to ensure workflow efficiency and maximum shop production.

  • Consultative Selling: Educate customers on the "why" behind the work and upsell services to ensure vehicle safety and shop profitability.

  • Process Discipline: Follow our proven service process to guarantee a consistent, high-standard result every time.



What's in It for You | Benefits

This isn't just a job - this is a career-building opportunity with a fast-scaling company that offers industry-leading benefits:

  • TOP EARNERS MAKE $125K+: Highly competitive base salary, aggressive performance bonuses, and a 401(k) with up to 4% matching

  • Elite Professional Coaching: Access to high-level training to ensure you are constantly advancing

  • 5-DAY WORK WEEK for a reliable work-life balance

  • Operational Excellence: Top-tier management that leads with positivity and extreme efficiency

  • Total Security: Comprehensive healthcare benefits for you and your family

  • Culture & Perks: A fast-growing independent shop with a family environment, culture of accountability, teamwork, respect, and Free Lunch Fridays

At Nealey Tire & Auto in Annapolis, MD, we don't just talk about growth - we live it. If you're hungry to learn, build, and win, this is where you belong.



About Us

At Nealey Tire & Auto, we're not just fixing cars- we're building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we've built a reputation on integrity, performance, and a proven system that delivers results.

We're looking for an Automotive Service Writer who wants to be rewarded for their output. If you are punctual, energetic, and ready to win, you'll fit right in.

Apply