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Service Advisor Service Writer Jobs (NOW HIRING)

Nealey Tire & Auto

Service Writer

Highland Beach, MD · On-site

$125K/yr

Experienced Service Writers or Advisors looking for the autonomy of an independent shop and a high-performance team. * Sales Powerhouses: Natural closers who love performance-based environments and ...

Finesse Auto

Automotive Service Writer

Bellevue, WA

$70K - $140K/yr

Automotive Service Writer Company: Finesse Auto Job Type: Full-time Pay: $70,000 - $140,000 per ... Referral bonus for introducing advisors we hire * Free from shop politics and toxic work culture

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Service Advisor Service Writer information

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How much do service advisor service writer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service advisor service writer in the United States is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service advisor service writer?

To thrive as a Service Advisor (Service Writer), you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is valuable. Excellent communication, problem-solving, and organizational skills help build trust with customers and coordinate efficiently with service technicians. These skills are essential for ensuring customer satisfaction, accurate service documentation, and smooth workflow in automotive service departments.

What is the difference between Service Advisor Service Writer vs Service Technician?

AspectService Advisor Service WriterService Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service laneGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto dealerships, repair shopsRepair shops, dealerships, automotive service centers
Search & Comparison IntentUnderstanding roles, career options, job requirementsTechnical skills, repair duties, certifications

Service Advisor Service Writers focus on customer communication, scheduling, and administrative tasks, while Service Technicians perform hands-on vehicle repairs. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

What is a service advisor service writer?

Service Advisors, also known as Service Writers, are professionals who act as the liaison between customers and the automotive service department. They help customers understand their vehicle's maintenance needs, write up service requests, explain recommended repairs, and provide cost and time estimates. Service Advisors also communicate with technicians to ensure repairs are completed correctly and on schedule. Their goal is to ensure customer satisfaction and efficient workflow in the service department.

How does a service advisor service writer typically handle high volumes of customer requests during peak times?

During busy periods, Service Advisor Service Writers prioritize effective communication and organization to manage multiple customer requests efficiently. They often rely on scheduling tools, clear documentation, and strong teamwork with technicians to ensure timely updates and accurate estimates for each customer. Proactively managing expectations and keeping customers informed about wait times or delays are essential parts of the role. This approach helps maintain customer satisfaction and smooth workflow in the service department.
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Service Advisor Service Writer jobs near you
Infographic showing various Service Advisor Service Writer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,192 per year, or $24.1 per hour.

26195 Automotive Service Advisor/Writer

Community Chrysler Dodge Jeep Ram of Bloomington

Bloomington, IN • On-site

Other

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

Community Chrysler Dodge Jeep Ram of Bloomington has an opportunity for a Service Advisor to join our team! Excellent Opportunity and Pay! Apply today! Excellent Pay | Performance Incentives | Career Advancement  Why Chrysler? We are committed to serving all our customers’ sales and after-sales needs with an extensive network of over 2,500 dealerships nationwide. We believe our customers deserve the most courteous and attentive treatment we can give them when purchasing and servicing their vehicles. Across all brands, we strive to be a company recognized as a catalyst of innovation. Work with the best and be mentored by highly skilled technicians along the way. Join the Chrysler family - apply today! What we offer: Competitive wages Ongoing extensive factory product training Room for advancement Health insurance Paid time off 401k What you’ll do: The Service Advisor | Service Writer is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers' experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.  Job Responsibilities: Consult and interpret customer needs for the mechanics Serve as the primary point of contact for all automotive service and repair matters Prioritize required services, and be prepared to provide options upon request Keep customer informed on completion times, service expenses, and possible changes Ensure customer has a positive dealership experience by providing the highest level of customer service Know the product well enough to answer characteristic and operational questions regarding the customers’ vehicle What we are looking for: Prior automotive dealership Service Advisor experience highly preferred  Chrysler experience a huge plus  Client facing customer service or sales experience required  Must have computer proficiency  Valid driver's license  Start your career as a Service Advisor for Chrysler today.  Apply Now!

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