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Service Advisor Service Writer Jobs in Virginia (NOW HIRING)

Lithia

Toyota Service Advisor

Chesapeake, VA · On-site

Previous Service Advisor/Service Writer experience * Polished and professional demeanor * Strong communication skills-both verbal and written * Ability to communicate technical terms to a non ...

VIOC

Service Writer/ Advisor

Lexington, VA

$14 - $18/hr

Automotive Service Writer/Advisor - $14.00-$18.00/hr. plus bonuses Full Time and Part Time Increase your wages through completion of in house, paid training! Benefits Include: -Health Insurance ...

German Auto Group Inc

Service Advisor

Springfield, VA · On-site

$45K - $90K/yr

Competitive Compensation Job Summary We are looking for a Service Advisor to join our team. The ... writer capabilities, and previous management experience. Every day is different in our busy ...

Meineke - 2972

Service Advisor

Newport News, VA · On-site

$600 - $2.5K/wk

At least two years of experience as an automotive service writer or service advisor is preferred ... Experience as an automotive service manager is preferred * Deep understanding of automotive ...

Campus Ford

Service Advisor

Waynesboro, VA · On-site

Previous service advisor or writer experience is required * A great communicator: Outstanding phone and interpersonal skills are a must * Customer-obsessed: You go the extra mile to ensure ...

Campus Ford

Service Advisor

Waynesboro, VA · On-site

Previous service advisor or writer experience is required * A great communicator: Outstanding phone and interpersonal skills are a must * Customer-obsessed: You go the extra mile to ensure ...

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Service Advisor Service Writer information

See Virginia salary details

$11

$23

$39

How much do service advisor service writer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for service advisor service writer in Virginia is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Advisor (Service Writer), and why are they important?

To thrive as a Service Advisor (Service Writer), you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is valuable. Excellent communication, problem-solving, and organizational skills help build trust with customers and coordinate efficiently with service technicians. These skills are essential for ensuring customer satisfaction, accurate service documentation, and smooth workflow in automotive service departments.

What is the difference between Service Advisor Service Writer vs Service Technician?

AspectService Advisor Service WriterService Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service laneGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto dealerships, repair shopsRepair shops, dealerships, automotive service centers
Search & Comparison IntentUnderstanding roles, career options, job requirementsTechnical skills, repair duties, certifications

Service Advisor Service Writers focus on customer communication, scheduling, and administrative tasks, while Service Technicians perform hands-on vehicle repairs. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

What are Service Advisors or Service Writers?

Service Advisors, also known as Service Writers, are professionals who act as the liaison between customers and the automotive service department. They help customers understand their vehicle's maintenance needs, write up service requests, explain recommended repairs, and provide cost and time estimates. Service Advisors also communicate with technicians to ensure repairs are completed correctly and on schedule. Their goal is to ensure customer satisfaction and efficient workflow in the service department.

How does a Service Advisor Service Writer typically handle high volumes of customer requests during peak times?

During busy periods, Service Advisor Service Writers prioritize effective communication and organization to manage multiple customer requests efficiently. They often rely on scheduling tools, clear documentation, and strong teamwork with technicians to ensure timely updates and accurate estimates for each customer. Proactively managing expectations and keeping customers informed about wait times or delays are essential parts of the role. This approach helps maintain customer satisfaction and smooth workflow in the service department.
What are popular job titles related to Service Advisor Service Writer jobs in Virginia? For Service Advisor Service Writer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Advisor Service Writer jobs in Virginia look for? The top searched job categories for Service Advisor Service Writer jobs in Virginia are:
Service Advisor Service Writer jobs near you
Infographic showing various Service Advisor Service Writer job openings in Virginia as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $49,761 per year, or $23.9 per hour.

Automotive Service Advisor - Hall Mazda

MileOne

Virginia Beach, VA • On-site

$54K - $86K/yr

Other

Posted yesterday

Job description

Service Advisor/ Service Writer

Hall is now hiring a Service Advisor/ Service Writer for our busy Mazda Service Department. We are looking for an experienced writer with a great attitude. CDK experience a plus.

Base salary is $1346.15 biweekly, and position earns variable monthly commissions/bonuses. Total annual salary plus variable range is $54,000 - $86,000. High-performing advisors may earn more.

Experience Everything MileOne has to Offer:

  • Competitive compensation with unlimited earning potential
  • Great opportunities for career advancement
  • Positive, success driven work environment
  • Training and mentoring opportunities

MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Summary: Our automotive Service Advisor/ Service Writer greets customers and consults with them on their vehicle service needs.

Service Advisor Responsibilities:

  • Provide customer service to include vehicle service care and manufacturer's warranty specifications
  • Schedule and manage service appointments and service estimates
  • Address and resolve customer complaints

Service Advisor Qualifications:

  • Prior experience in automotive service writing, preferred
  • Working knowledge of basic car functions, characteristics, and operations
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills

MileOne Autogroup is an equal opportunity employer and maintains a drug free work environment.

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