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Service Advisor Service Writer Jobs in Virginia (NOW HIRING)

Meade Tractor

Service Writer

Christiansburg, VA · On-site

Service Writer Meade Tractor is always looking for dedicated employees who are ready to make a career of going above and beyond for our customers. We have a fantastic team and we're ready to add more ...

Oak Ridge Nissan

Service writer

Bristol, VA · On-site

Service Writer Join the Bristol Chevrolet team as a Service Writer, where you will be the primary point of contact between customers and our service department. In this role, you will facilitate ...

Meade Tractor

Service Writer

Christiansburg, VA · On-site

$18 - $22/hr

The Service Writer's objectives are to: Help manage service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and ...

Transdev

Service Writer

Leesburg, VA · On-site

$23 - $26/hr

The Service writer ensure efficient vehicle maintenance scheduling and manage orders. We are looking for customer service-oriented professionals who are dedicated to safety. Transdev is proud to ...

Wiygul Automotive Clinic

Service Writer

Alexandria, VA · On-site

$65K - $95K/yr

The critical role of Service Writer at Wiygul Automotive Clinic is an ideal career opportunity forexpert sales-oriented superheroes who are looking to make their mark on an organization andhelp take ...

Transdev

Service Writer

Leesburg, VA

$23 - $26/hr

The Service writer ensure efficient vehicle maintenance scheduling and manage orders. We are looking for customer service-oriented professionals who are dedicated to safety. Transdev is proud to ...

Wiygul Automotive Clinic

Service Writer

Vienna, VA · On-site

The critical role of Service Writer at Wiygul Automotive Clinic is an ideal career opportunity for expert sales-oriented superheroes who are looking to make their mark on an organization and help ...

Wiygul Automotive Clinic

Service Writer

Alexandria, VA · On-site

$65K - $95K/yr

The critical role of Service Writer at Wiygul Automotive Clinic is an ideal career opportunity for expert sales-oriented superheroes who are looking to make their mark on an organization and help ...

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All JobsService Advisor Service Writer JobsService Advisor Service Writer Jobs in Virginia

Service Advisor Service Writer information

See Virginia salary details

$11

$23

$39

How much do service advisor service writer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service advisor service writer in Virginia is $23.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $26.68 per hour, depending on experience, location, and employer.

What is a service advisor service writer?

Service Advisors, also known as Service Writers, are professionals who act as the liaison between customers and the automotive service department. They help customers understand their vehicle's maintenance needs, write up service requests, explain recommended repairs, and provide cost and time estimates. Service Advisors also communicate with technicians to ensure repairs are completed correctly and on schedule. Their goal is to ensure customer satisfaction and efficient workflow in the service department.

What are the key skills and qualifications needed to thrive as a service advisor service writer?

To thrive as a Service Advisor (Service Writer), you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is valuable. Excellent communication, problem-solving, and organizational skills help build trust with customers and coordinate efficiently with service technicians. These skills are essential for ensuring customer satisfaction, accurate service documentation, and smooth workflow in automotive service departments.

How does a service advisor service writer typically handle high volumes of customer requests during peak times?

During busy periods, Service Advisor Service Writers prioritize effective communication and organization to manage multiple customer requests efficiently. They often rely on scheduling tools, clear documentation, and strong teamwork with technicians to ensure timely updates and accurate estimates for each customer. Proactively managing expectations and keeping customers informed about wait times or delays are essential parts of the role. This approach helps maintain customer satisfaction and smooth workflow in the service department.

What is the difference between Service Advisor Service Writer vs Service Technician?

AspectService Advisor Service WriterService Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service laneGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto dealerships, repair shopsRepair shops, dealerships, automotive service centers
Search & Comparison IntentUnderstanding roles, career options, job requirementsTechnical skills, repair duties, certifications

Service Advisor Service Writers focus on customer communication, scheduling, and administrative tasks, while Service Technicians perform hands-on vehicle repairs. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

Can you be a service advisor service writer with no experience?

Service advisors or service writers typically do not need prior experience to start, as many employers provide on-the-job training. However, having knowledge of automotive systems, customer service skills, and basic computer proficiency can improve job prospects and performance. Certifications like ASE or manufacturer-specific training can also enhance employability but are not always required initially.

What are popular job titles related to Service Advisor Service Writer jobs in Virginia?

For Service Advisor Service Writer jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Service Advisor Service Writer jobs in Virginia look for?

The top searched job categories for Service Advisor Service Writer jobs in Virginia are:

Service Advisor Service Writer jobs near you
Infographic showing various Service Advisor Service Writer job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,761 per year, or $23.9 per hour.

Service Advisor/Writer

Malloy Ford Charlottesville

Charlottesville, VA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

Malloy Ford in Charlottesville is looking for Service Advisers for our growing service department. We are a full-on service department with a quick-lane, gas and commercial vehicle shop. If you have automotive knowledge and customer service skills we want to interview you. We are willing to train the right person, you do not need to have previous service advisor experience, but do need a great attitude, willingness to learn, and reliable transportation to get you to and from work.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.
Service Advisor Compensation and Benefits:
  • Competitive Pay (7% COD & Warranty)
  • Flexible Working Hours (Mon to Fri, alternating early days, and one Saturday per month)
  • Health Insurance
  • PTO & Sick Leave
  • 401(K)

Service Advisor Responsibilities:
  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and update customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

The ideal candidate will have:
  • Previous service department experience (not a requirement)
  • Previous Reynolds&Reynolds experience (not a requirement)
  • Ability to summarize customer concerns clearly for the technician to diagnose
  • Knowledge of automobiles
  • Great customer service skills
  • Past experience as a service advisor, assistant lane manager or service consultant (not a requirement)
  • Energetic personality and positive friendly attitude.
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Computer skills, typing, and willingness to learn new technology
  • Ability to lift 50 pounds and work on your feet for extended periods of time
  • Ability to work in a fast-paced environment
  • Ability to work under pressure

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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