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Service Advisor Service Writer Jobs in Florida (NOW HIRING)

Bob Hewes Boats

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Marine Service Writer / Service Advisor

North Miami, FL · On-site

Previous experience as a Marine Service Writer, Automotive Service Advisor, or similar role preferred. Marine industry knowledge strongly preferred. Excellent customer service and communication ...

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All JobsService Advisor Service Writer JobsService Advisor Service Writer Jobs in Florida

Service Advisor Service Writer information

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$8

$18

$29

How much do service advisor service writer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for service advisor service writer in Florida is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Advisor (Service Writer), and why are they important?

To thrive as a Service Advisor (Service Writer), you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is valuable. Excellent communication, problem-solving, and organizational skills help build trust with customers and coordinate efficiently with service technicians. These skills are essential for ensuring customer satisfaction, accurate service documentation, and smooth workflow in automotive service departments.

What is the difference between Service Advisor Service Writer vs Service Technician?

AspectService Advisor Service WriterService Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service laneGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto dealerships, repair shopsRepair shops, dealerships, automotive service centers
Search & Comparison IntentUnderstanding roles, career options, job requirementsTechnical skills, repair duties, certifications

Service Advisor Service Writers focus on customer communication, scheduling, and administrative tasks, while Service Technicians perform hands-on vehicle repairs. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

What are Service Advisors or Service Writers?

Service Advisors, also known as Service Writers, are professionals who act as the liaison between customers and the automotive service department. They help customers understand their vehicle's maintenance needs, write up service requests, explain recommended repairs, and provide cost and time estimates. Service Advisors also communicate with technicians to ensure repairs are completed correctly and on schedule. Their goal is to ensure customer satisfaction and efficient workflow in the service department.

How does a Service Advisor Service Writer typically handle high volumes of customer requests during peak times?

During busy periods, Service Advisor Service Writers prioritize effective communication and organization to manage multiple customer requests efficiently. They often rely on scheduling tools, clear documentation, and strong teamwork with technicians to ensure timely updates and accurate estimates for each customer. Proactively managing expectations and keeping customers informed about wait times or delays are essential parts of the role. This approach helps maintain customer satisfaction and smooth workflow in the service department.
What are popular job titles related to Service Advisor Service Writer jobs in Florida? For Service Advisor Service Writer jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Service Advisor Service Writer jobs in Florida look for? The top searched job categories for Service Advisor Service Writer jobs in Florida are:
Service Advisor Service Writer jobs near you
Infographic showing various Service Advisor Service Writer job openings in Florida as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $37,508 per year, or $18 per hour.

Service Advisor / Service Writer

BMS Partners

Hobe Sound, FL • On-site

Full-time

Medical, Retirement, PTO

Posted 24 days ago

Job description

Broward Motorsports is looking for a hungry, motivated person to fill the role of Service Writer.

We are a Multi Line Dealership Selling Yamaha, Polaris, BRP Can-Am and BRP Sea-Doo Motorcycles, ATV's, Dirt Bikes, Scooters, Side By Sides, Jet Skis and Boats.

Be part of an exciting Service Team, working with skilled Technicians in a high volume Service Department. If you are motivated, good with people and want to learn and grow in a Family style atmosphere, then contact us today. We are looking to add another Service Writer to our Team.

Job Duties:

• Assists Service department manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction. Accepts customer vehicles, recognizes problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.
• Recognize problems accurately, and clearly describe them on the repair order.
• Estimate costs and completion times at point of sale. Clearly communicate them to customer.
• Assign jobs to technicians based on skill level and current resource utilization. Review work-in-progress to ensure quality and timeliness.
• Assist in the preparation of parts orders.
• Open & close all customer paid, warranty, and internal repair orders.
• Follow procedures for quick & efficient handling of service items, including tagging and proper storage of these items.
• Become familiar and efficient with all phases of the computer system required for service & parts management.
• Ask for clarification if there are any questions which need to be answered.
• Delivery of service, which includes quality checks, customer check-out and processing, follow-up phone calls to customers and problem-resolution.
• Notify customers ASAP of any changes, delays, or additional work needed. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
• Give special attention to repeat repairs to ensure the situation is corrected.
• Obtain authorization from customers before performing any repairs, obtain signature when possible.
• Explain repair orders to customer upon delivery of vehicles and answer all questions and ensuring they are in a better condition in which they were received.
• Make certain work assignments are correct and complete.
• Provide superior customer service to both internal and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone, email and text transactions quickly, and courteously.

Requirements:

• Good attitude, good with people and an ability to think on your feet.
• Extremely high attention to detail and be able to work in a fast-paced environment.
• Driver’s License (without major violations).
• Common sense and a good business sense. The ideal candidates will show they understand basic principles of sales and service production.
• Team player. All departments must run and work well together.

BASE SALARY PLUS COMMISSION (SOME EXPERIENCE REQUIRED)

WE FULLY TRAIN

NO COLLEGE DEGREE REQUIRED

Full Benefits Package:

• ✅ Health/Medical Insurance
• ✅ 401K Retirement Plans
• ✅ Paid vacation
• ✅ Uncapped earning potential
• ✅ Unlimited growth opportunity into management and upper management.
• ✅ Award Winning Dealerships

• ✅ Ongoing Training and Development