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Service Advisor Service Writer Jobs in Florida (NOW HIRING)

SAWGRASS FORD INC

Service Writer - Advisor

Sunrise, FL · On-site

The Service Writer is the dealership's first-line customer relations and service sales representative. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting ...

Meineke - 2251

Service Advisor

Fort Lauderdale, FL · On-site

$20 - $23/hr

At least two years of experience as an automotive service writer or service advisor is required ... Experience as an automotive service manager is preferred * Deep understanding of automotive ...

Meineke

Service Advisor

Boca Raton, FL · On-site

$52K - $75K/yr

At least two years of experience as an automotive service writer or service advisor is required ... Experience as an automotive service manager is preferred * Deep understanding of automotive ...

Meineke

Service Advisor

Fort Lauderdale, FL · On-site

$20 - $23/hr

At least two years of experience as an automotive service writer or service advisor is required ... Experience as an automotive service manager is preferred * Deep understanding of automotive ...

Meineke

Service Writer

Green Cove Springs, FL · On-site

Our high-volume automotive repair shop is seeking a full-time Automotive Service Writer to oversee ... Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke ...

Meineke

Service Advisor II

Port Richey, FL · On-site

$18 - $23/hr

At least two years of experience as an automotive service writer or service advisor is required ... Experience as an automotive service manager is preferred * Deep understanding of automotive ...

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All JobsService Advisor Service Writer JobsService Advisor Service Writer Jobs in Florida

Service Advisor Service Writer information

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$8

$18

$29

How much do service advisor service writer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service advisor service writer in Florida is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $20.10 per hour, depending on experience, location, and employer.

What is a service advisor service writer?

Service Advisors, also known as Service Writers, are professionals who act as the liaison between customers and the automotive service department. They help customers understand their vehicle's maintenance needs, write up service requests, explain recommended repairs, and provide cost and time estimates. Service Advisors also communicate with technicians to ensure repairs are completed correctly and on schedule. Their goal is to ensure customer satisfaction and efficient workflow in the service department.

What are the key skills and qualifications needed to thrive as a service advisor service writer?

To thrive as a Service Advisor (Service Writer), you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is valuable. Excellent communication, problem-solving, and organizational skills help build trust with customers and coordinate efficiently with service technicians. These skills are essential for ensuring customer satisfaction, accurate service documentation, and smooth workflow in automotive service departments.

How does a service advisor service writer typically handle high volumes of customer requests during peak times?

During busy periods, Service Advisor Service Writers prioritize effective communication and organization to manage multiple customer requests efficiently. They often rely on scheduling tools, clear documentation, and strong teamwork with technicians to ensure timely updates and accurate estimates for each customer. Proactively managing expectations and keeping customers informed about wait times or delays are essential parts of the role. This approach helps maintain customer satisfaction and smooth workflow in the service department.

What is the difference between Service Advisor Service Writer vs Service Technician?

AspectService Advisor Service WriterService Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service laneGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto dealerships, repair shopsRepair shops, dealerships, automotive service centers
Search & Comparison IntentUnderstanding roles, career options, job requirementsTechnical skills, repair duties, certifications

Service Advisor Service Writers focus on customer communication, scheduling, and administrative tasks, while Service Technicians perform hands-on vehicle repairs. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

Can you be a service advisor service writer with no experience?

Service advisors or service writers typically do not need prior experience to start, as many employers provide on-the-job training. However, having knowledge of automotive systems, customer service skills, and basic computer proficiency can improve job prospects and performance. Certifications like ASE or manufacturer-specific training can also enhance employability but are not always required initially.

What are popular job titles related to Service Advisor Service Writer jobs in Florida?

For Service Advisor Service Writer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Service Advisor Service Writer jobs in Florida look for?

The top searched job categories for Service Advisor Service Writer jobs in Florida are:

Service Advisor Service Writer jobs near you
Infographic showing various Service Advisor Service Writer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,508 per year, or $18 per hour.

Service Writer - Advisor

SAWGRASS FORD INC

Sunrise, FL • On-site

Full-time

Re-posted 9 days ago

Job description

The Service Writer is the dealership’s first-line customer relations and service sales representative. The job encompasses the proper satisfaction of customer and vehicle related problems, meeting pre-determined service sales objectives, and the thorough and accurate performance of designated administrative activities.

SPECIAL RESPONSIBILITIES:

  • Customer Relations
    • Maintain a high level of grooming, hygiene and uniform appearance.
    • Conduct all business with sincerity, honesty and genuine concern for customers.
    • Promptly meet and greet service customers in a friendly and courteous manner.
    • Listen to customer’s reason (s) for bringing their vehicle to the Service Department.
    • Offer logical diagnostic services or repairs to satisfy customer’s concerns.
    • Provide accurate estimates for all the services or repairs recommended.
    • Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems.
    • Make policy adjustments within the guidelines and budgets established by management.
    • Personally turnover to the Service Manager or other designated management representatives customers with complaints that cannot be satisfied at the Service Writer level.
    • Answer incoming telephone calls promptly, courteously, and make ever effort to satisfy the caller’s inquiry.
  • Service Sales
    • Sell the proper repairs and/or services responsible to customer’s perceived needs.
    • Present a Service Menu of recommended maintenance services to every service customer.
    • Make a genuine effort to sell the maintenance services due on every service customer’s vehicle.
    • Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.
    • Give every customer an accurate estimate at same time the repair order is initially written.
    • Obtain the customer’s written approval on all repair offers at the time of the write-up or when closing additional add-on sales.
    • Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership.
    • Meet or exceed sales objectives set by management.
  • Administration
    • Properly, thoroughly open repair orders for the categories or work designated by management.
    • Maintain a Service Scheduling Form (route sheet) on a thorough, accurate, and continuous basis.
    • Properly document repair order changes.
    • Carefully inspect every finished repair order for proper completion, pricing accuracy and legibility.
    • Document flat rate time or other required time-keeping according to the Service Department and/or manufacturer’s procedures.
    • Maintain a record of carryover vehicles.
    • Maintain a record a special order parts status.
    • Perform other specific administrative functions as directed by service management,.
  • Communication
    • Provide additional vehicle problem/complaint information to the technical staff as needed.
    • Maintain communications with the technical staff regarding job status changes.
    • Remain continuously posted on the shop’s work load to determine the kind of work the shop can quickly accommodate.
    • Inform the Sales Manager of potential new vehicle sales customers.
    • Confirm service appointments by telephone the day before the customer’s scheduled arrival.
    • Contact service customers when their vehicle’s work is finished.
    • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.
    • The duties, requirements and performance specifications outlined in the job description are subject to change without notice.

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