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Service Advisor Service Writer information

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$12

$24

$39

How much do service advisor service writer jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for service advisor service writer in the United States is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Advisor (Service Writer), and why are they important?

To thrive as a Service Advisor (Service Writer), you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is valuable. Excellent communication, problem-solving, and organizational skills help build trust with customers and coordinate efficiently with service technicians. These skills are essential for ensuring customer satisfaction, accurate service documentation, and smooth workflow in automotive service departments.

What is the difference between Service Advisor Service Writer vs Service Technician?

AspectService Advisor Service WriterService Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service laneGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto dealerships, repair shopsRepair shops, dealerships, automotive service centers
Search & Comparison IntentUnderstanding roles, career options, job requirementsTechnical skills, repair duties, certifications

Service Advisor Service Writers focus on customer communication, scheduling, and administrative tasks, while Service Technicians perform hands-on vehicle repairs. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

What are Service Advisors or Service Writers?

Service Advisors, also known as Service Writers, are professionals who act as the liaison between customers and the automotive service department. They help customers understand their vehicle's maintenance needs, write up service requests, explain recommended repairs, and provide cost and time estimates. Service Advisors also communicate with technicians to ensure repairs are completed correctly and on schedule. Their goal is to ensure customer satisfaction and efficient workflow in the service department.

How does a Service Advisor Service Writer typically handle high volumes of customer requests during peak times?

During busy periods, Service Advisor Service Writers prioritize effective communication and organization to manage multiple customer requests efficiently. They often rely on scheduling tools, clear documentation, and strong teamwork with technicians to ensure timely updates and accurate estimates for each customer. Proactively managing expectations and keeping customers informed about wait times or delays are essential parts of the role. This approach helps maintain customer satisfaction and smooth workflow in the service department.
More about Service Advisor Service Writer jobs
What cities are hiring for Service Advisor Service Writer jobs? Cities with the most Service Advisor Service Writer job openings:
What states have the most Service Advisor Service Writer jobs? States with the most job openings for Service Advisor Service Writer jobs include:
What job categories do people searching Service Advisor Service Writer jobs look for? The top searched job categories for Service Advisor Service Writer jobs are:
Service Advisor Service Writer jobs near you
Infographic showing various Service Advisor Service Writer job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $50,192 per year, or $24.1 per hour.

Automotive Service Advisor

Martin's Auto Service

Landisburg, PA

$40K - $80K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 16 days ago

Job description

Automotive Service Advisor

Monday–Friday schedule. No weekends.

Martin’s Auto Service in Landisburg, PA is hiring a dependable, customer-focused Automotive Service Advisor to join our team.

Also known as a Service Writer, this role is the hub of our shop—working directly with customers and technicians to keep everything running smoothly from check-in to final delivery.

If you enjoy working with people, staying organized, and being part of a solid, no-drama team, we’d like to talk with you.

What You’ll Do

  • Greet customers and provide a professional, friendly experience
  • Answer phones and schedule service appointments
  • Write repair orders and build estimates
  • Clearly explain recommended services and timelines
  • Order parts and coordinate with technicians
  • Keep workflow organized and moving efficiently

What We’re Looking For

  • Customer service experience required
  • Service Advisor / Service Writer experience preferred
  • Strong communication and phone skills
  • Comfortable using computers and shop software
  • Organized, dependable, and team-oriented
  • Automotive knowledge is a plus (we can help you learn)

Pay & Schedule

  • $40,000 – $80,000 per year, based on experience and performance
  • Full-time position
  • Monday – Friday (No weekends)

Benefits & Perks

  • Paid time off and holidays
  • Retirement savings plan with employer match
  • Employee discount on parts and repairs for personal vehicles

Health and dental insurance are not currently offered.

Apply Today

Apply through this posting to be considered.

You may also call Brent at 717-582-6284 to speak with our team and learn more about the position.


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