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Service Advisor Service Writer Jobs (NOW HIRING)

Nealey Tire & Auto

Service Writer

Derwood, MD

$125K/yr

Experienced Service Writers or Advisors looking for the autonomy of an independent shop and a high-performance team. * Sales Powerhouses: Natural closers who love performance-based environments and ...

Nealey Tire & Auto

Service Writer

Derwood, MD

$125K/yr

Experienced Service Writers or Advisors looking for the autonomy of an independent shop and a high-performance team. * Sales Powerhouses: Natural closers who love performance-based environments and ...

Kimberly Car City

Service Advisor

Davenport, IA · On-site

The Service Advisor | Service Writer is responsible for building strong customer relationships and selling the technicians' time. They greet and consult customers on service needs, perform a thorough ...

Kia of Lynchburg

Kia Service Advisor

Lynchburg, VA · On-site

Kia Service Advisor / Writer Our service Department continues to grow and we are seeking fun and energetic people with a strong work ethic to join our team. We provide a positive culture and the ...

Finesse Auto

Automotive Service Writer

Bellevue, WA

$70K - $140K/yr

Automotive Service Writer Company: Finesse Auto Job Type: Full-time Pay: $70,000 - $140,000 per ... Referral bonus for introducing advisors we hire * Free from shop politics and toxic work culture

Rockland Chrysler Dodge Jeep

Service Advisor

Nanuet, NY · On-site

The Service Advisor | Service Writer is responsible for building strong customer relationships and selling the technicians' time. They greet and consult customers on service needs, perform a thorough ...

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Service Advisor Service Writer information

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How much do service advisor service writer jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for service advisor service writer in the United States is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Advisor (Service Writer), and why are they important?

To thrive as a Service Advisor (Service Writer), you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is valuable. Excellent communication, problem-solving, and organizational skills help build trust with customers and coordinate efficiently with service technicians. These skills are essential for ensuring customer satisfaction, accurate service documentation, and smooth workflow in automotive service departments.

How does a Service Advisor Service Writer typically handle high volumes of customer requests during peak times?

During busy periods, Service Advisor Service Writers prioritize effective communication and organization to manage multiple customer requests efficiently. They often rely on scheduling tools, clear documentation, and strong teamwork with technicians to ensure timely updates and accurate estimates for each customer. Proactively managing expectations and keeping customers informed about wait times or delays are essential parts of the role. This approach helps maintain customer satisfaction and smooth workflow in the service department.

What are Service Advisors or Service Writers?

Service Advisors, also known as Service Writers, are professionals who act as the liaison between customers and the automotive service department. They help customers understand their vehicle's maintenance needs, write up service requests, explain recommended repairs, and provide cost and time estimates. Service Advisors also communicate with technicians to ensure repairs are completed correctly and on schedule. Their goal is to ensure customer satisfaction and efficient workflow in the service department.

What is the difference between Service Advisor Service Writer vs Service Technician?

AspectService Advisor Service WriterService Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service laneGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto dealerships, repair shopsRepair shops, dealerships, automotive service centers
Search & Comparison IntentUnderstanding roles, career options, job requirementsTechnical skills, repair duties, certifications

Service Advisor Service Writers focus on customer communication, scheduling, and administrative tasks, while Service Technicians perform hands-on vehicle repairs. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

More about Service Advisor Service Writer jobs
What cities are hiring for Service Advisor Service Writer jobs? Cities with the most Service Advisor Service Writer job openings:
What states have the most Service Advisor Service Writer jobs? States with the most job openings for Service Advisor Service Writer jobs include:
What job categories do people searching Service Advisor Service Writer jobs look for? The top searched job categories for Service Advisor Service Writer jobs are:
Service Advisor Service Writer jobs near you
Infographic showing various Service Advisor Service Writer job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 51% Physical, 2% Hybrid, and 47% Remote job distribution, with an average salary of $50,192 per year, or $24.1 per hour.
Service Advisor

Service Advisor

Martin Automotive Group

El Monte, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Job description

Martin Automotive Group is searching for a Service Advisor to join our team at our El Monte Nissan location! We believe our continued success and future growth is attributed to our employees.

Responsibilities:

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

Requirements

  • Must have high school diploma or GED
  • Proven record of achieving exceptional Customer Satisfaction
  • At least 1 year as a Service Advisor, Assistant Lane Manager or Service Consultant, Manufacturer experience
  • Above average energy level
  • A desire for a long term career with a growing organization
  • Bilingual preferred but not required
  • Personal and professional integrity

Benefits

  • Medical, Dental, Vision, Life Insurance
  • 401k
  • Paid Holidays
  • Weekly Paychecks
  • $17 per hour + commission + bonus

Service Advisor, Advisor, Service Writer, Customer Service, EOE

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