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Service Advisor Service Writer Jobs (NOW HIRING)

Waco Hyundai

Be Seen First

Automotive Service Advisor / Service Writer

Waco, TX · On-site

$4.0K - $12K/mo (+ commission)

Business is booming and we have an immediate career opportunity for an experienced automotive Service Advisor / Service Writer. Apply today. We are seeking an energetic, personable, hard-working ...

Caskinette Ford

Service Writer

Carthage, NY · On-site

$33K - $60K/yr

Automotive Service Advisor / Service Writer Caskinette Ford | Carthage, NY Looking for a Change? Now's the Time. Caskinette Ford, one of the highest-volume Ford dealerships in the North Country, is ...

Nealey Tire & Auto

Service Writer

Highland Beach, MD · On-site

$125K/yr

Experienced Service Writers or Advisors looking for the autonomy of an independent shop and a high-performance team. * Sales Powerhouses: Natural closers who love performance-based environments and ...

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Service Advisor Service Writer information

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How much do service advisor service writer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service advisor service writer in the United States is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.92 per hour, depending on experience, location, and employer.

What is a service advisor service writer?

Service Advisors, also known as Service Writers, are professionals who act as the liaison between customers and the automotive service department. They help customers understand their vehicle's maintenance needs, write up service requests, explain recommended repairs, and provide cost and time estimates. Service Advisors also communicate with technicians to ensure repairs are completed correctly and on schedule. Their goal is to ensure customer satisfaction and efficient workflow in the service department.

What are the key skills and qualifications needed to thrive as a service advisor service writer?

To thrive as a Service Advisor (Service Writer), you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is valuable. Excellent communication, problem-solving, and organizational skills help build trust with customers and coordinate efficiently with service technicians. These skills are essential for ensuring customer satisfaction, accurate service documentation, and smooth workflow in automotive service departments.

How does a service advisor service writer typically handle high volumes of customer requests during peak times?

During busy periods, Service Advisor Service Writers prioritize effective communication and organization to manage multiple customer requests efficiently. They often rely on scheduling tools, clear documentation, and strong teamwork with technicians to ensure timely updates and accurate estimates for each customer. Proactively managing expectations and keeping customers informed about wait times or delays are essential parts of the role. This approach helps maintain customer satisfaction and smooth workflow in the service department.

What is the difference between Service Advisor Service Writer vs Service Technician?

AspectService Advisor Service WriterService Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service laneGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto dealerships, repair shopsRepair shops, dealerships, automotive service centers
Search & Comparison IntentUnderstanding roles, career options, job requirementsTechnical skills, repair duties, certifications

Service Advisor Service Writers focus on customer communication, scheduling, and administrative tasks, while Service Technicians perform hands-on vehicle repairs. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

Can you be a service advisor service writer with no experience?

Service advisors or service writers typically do not need prior experience to start, as many employers provide on-the-job training. However, having knowledge of automotive systems, customer service skills, and basic computer proficiency can improve job prospects and performance. Certifications like ASE or manufacturer-specific training can also enhance employability but are not always required initially.
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Service Advisor Service Writer jobs near you
Infographic showing various Service Advisor Service Writer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,192 per year, or $24.1 per hour.

Heavy-line Service Advisor/Writer

Mechanics & Body Shops Marketplace

Fontana, CA

Full-time

Medical, Dental, PTO

Re-posted 29 days ago

Job description

Are you an experienced Service advisor/Writer in the heavy line industry looking for a stable income in a stress-free environment. Do you like to work in a rapidly growing company and be an integral part of our success. Heavy-line truck repair company in Fontana, CA has been in business for 7 years and we're growing rapidly.

We're looking to add a second service advisor to support our growth and the needs of our customers. Our employees enjoy working in our spacious facility and we take very good care of them. If you are an experienced Service Advisor/Writer who wants a stable job with a growing company where you can learn and grow, we can't wait to speak with you.

Scope of work Greet customers and schedule appointments Understand customers' needs and dispatch work to the appropriate technicians Order parts and deal with vendors Various administrative and customer service activities Benefits for Service Advisor/Writer Competitive guaranteed hourly pay Opportunity for bonuses based on performance Friendly and stress-free environment Health & dental insurance Paid vacation Paid holidays/time-off Paid training 5-day workweek - No weekends. A place you can be proud to work for and call home. Qualifications of Service Advisor/Writer A positive attitude, exceptional communication and people skills and prior experience as a service writer/advisor in the heavy-line industry.

A valid Driver's License is required. Related keywords: service advisor, service writer, automotive, service manager, store manager, shop manager, General Manager, sales, service sales, CSR, Customer Service Representative, Sales rep., customer service, sales jobs, customer service jobs, automotive jobs, diesel, fleet, truck technician, fleet technician, diesel technician, diesel mechanic, fleet mechanic, truck mechanic, truck repair, truck repair jobs, fleet repair jobs, diesel truck, Heavy duty truck repair, Heavy duty diesel repair.

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