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Service Advisor Service Writer Jobs (NOW HIRING)

Bidleman Ford

Service Advisor

Auburn, NY · On-site

Service Advisor / Service Writer Bidleman Ford - Auburn, NY Bidleman Ford in Auburn is growing, and we're looking for an experienced Service Advisor / Service Writer to join our team. We're looking ...

Turner Kia

Service Writer

Harrisburg, PA · On-site

Service Advisor Harrisburg, PA About Our Dealership: At Turner KIA we want to make our service ... As a Turner Automotive Service Advisor, you will build strong customer relationships, write repair ...

Turner Kia

Service Writer

Harrisburg, PA

As a Turner Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' vehicles. Turner Automotive service departments ...

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Service Advisor Service Writer information

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$24

$39

How much do service advisor service writer jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for service advisor service writer in the United States is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Advisor (Service Writer), and why are they important?

To thrive as a Service Advisor (Service Writer), you need strong automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification is valuable. Excellent communication, problem-solving, and organizational skills help build trust with customers and coordinate efficiently with service technicians. These skills are essential for ensuring customer satisfaction, accurate service documentation, and smooth workflow in automotive service departments.

What is the difference between Service Advisor Service Writer vs Service Technician?

AspectService Advisor Service WriterService Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service laneGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto dealerships, repair shopsRepair shops, dealerships, automotive service centers
Search & Comparison IntentUnderstanding roles, career options, job requirementsTechnical skills, repair duties, certifications

Service Advisor Service Writers focus on customer communication, scheduling, and administrative tasks, while Service Technicians perform hands-on vehicle repairs. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

What are Service Advisors or Service Writers?

Service Advisors, also known as Service Writers, are professionals who act as the liaison between customers and the automotive service department. They help customers understand their vehicle's maintenance needs, write up service requests, explain recommended repairs, and provide cost and time estimates. Service Advisors also communicate with technicians to ensure repairs are completed correctly and on schedule. Their goal is to ensure customer satisfaction and efficient workflow in the service department.

How does a Service Advisor Service Writer typically handle high volumes of customer requests during peak times?

During busy periods, Service Advisor Service Writers prioritize effective communication and organization to manage multiple customer requests efficiently. They often rely on scheduling tools, clear documentation, and strong teamwork with technicians to ensure timely updates and accurate estimates for each customer. Proactively managing expectations and keeping customers informed about wait times or delays are essential parts of the role. This approach helps maintain customer satisfaction and smooth workflow in the service department.
More about Service Advisor Service Writer jobs
What cities are hiring for Service Advisor Service Writer jobs? Cities with the most Service Advisor Service Writer job openings:
What states have the most Service Advisor Service Writer jobs? States with the most job openings for Service Advisor Service Writer jobs include:
What job categories do people searching Service Advisor Service Writer jobs look for? The top searched job categories for Service Advisor Service Writer jobs are:
Service Advisor Service Writer jobs near you
Infographic showing various Service Advisor Service Writer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 61% Physical, 2% Hybrid, and 37% Remote job distribution, with an average salary of $50,192 per year, or $24.1 per hour.
Service Advisor/Service Writer

Service Advisor/Service Writer

LITTLE JOE'S MITSUBISHI

Chesapeake, VA • On-site

Full-time

Posted 9 days ago

Be an early applicant

Job description

Automotive Service Advisor 

Job Description

Leverage your automotive experience, sales talent, and customer service skills in this exciting opportunity! We are seeking an Automotive Service Advisor to join our dedicated team. In this key role, you will evaluate the client’s needs, build client relationships, and sell automotive services while delivering a client experience second to none. Motivation, team work, and the ability to close sales are the keys to success in this position. Do you have what it takes to get the job done? We want to hear from you!

At Little Joe's Mitsubishi and Greenbrier Auto Care Center, we are committed to the highest quality! Our desire is to hire the best people in the industry; that’s why we offer competitive compensation and benefits. 

Automotive Service Advisor  (Customer Service) Job Responsibilities

As an Automotive Service Advisor, you will greet customers, schedule service appointments, and receive vehicle information. You will be responsible for listening to requests of the service desired and clearly explaining information on the repair order.

Automotive Service Advisor responsibilities:

  • Accurate write up of customer information and repairs requested
  • Price out parts
  • Communicate with technicians
  • Communicate any additional work or time required to the customer
  • Accurately enter information into the shop management program
  • Make appointments for customers
  • Provide a high level of customer service
  • Getting customer approval to do additional work and explaining the work performed and the charges being billed

Automotive Service Advisor (Customer Service) Job Requirements

We are looking for an Automotive Service Advisor who genuinely enjoys helping people and has an excellent work ethic. If that describes you, this is the position for you!

Automotive Service Advisor requirements:

  • Valid driver’s license – clean driving record
  • Experience in the automotive field
  • Sales skills—ability to overcome objections and close sale
  • Typing skills
  • Strong organization skills
     

Are you ready to rev up your career?

It’s time to join our team at Little Joe's Mitsubishi and Greenbrier Auto Care Center.

Apply Today! 

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