ZipRecruiter

Log In

1

Senior Support Engineer Jobs in Oregon (NOW HIRING)

Eon

Senior Support Engineer

OR · On-site +1

Position Overview As a Senior Support Engineer, you will join a global team dedicated to delivering exceptional technical support. You'll troubleshoot customer issues using logs, networking, system ...

Obsidian Security

Senior Support Engineer

OR · On-site +1

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support About the role Obsidian Security protects organizations against ...

Ping Identity

Senior Technical Support Engineer

OR · On-site +1

$70K - $87K/yr

As a Senior Support Engineer, you will be working in a customer-facing capacity dedicated to our top tier customers, helping to ensure they have a seamless experience using our products and ...

Parachute Health

Senior Associate Support Engineer

OR · On-site +1

Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning ... Experience with LLMs, agents, MCP servers, or prompt engineering through projects, hackathons, or ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Sr AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What if support wasn't measured by how many tickets you ...

NICE

Principal AI-Driven Enterprise Support Engineer

OR · On-site +1

Build executive and senior technical stakeholder relationships * Lead strategic support initiatives ... Mentor senior engineers and emerging technical leaders * Drive improvements to support processes ...

Lam Research

Product Support Engineer 3

Tualatin, OR · On-site

May work closely with Account GM(s), CSOMs and other senior-level engineers in Field, CSBG and GPG ... Customer Relation Provides support to customer/users where the product is highly technical or ...

next page

Showing results 1-20

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Oregon

Senior Support Engineer information

See Oregon salary details

$23.8K

$109.2K

$168.1K

How much do senior support engineer jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior support engineer in Oregon is $109,179.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,200.00 and $131,600.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in Oregon?

For Senior Support Engineer jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Senior Support Engineer jobs in Oregon look for?

The top searched job categories for Senior Support Engineer jobs in Oregon are:

What cities in Oregon are hiring for Senior Support Engineer jobs?

Cities in Oregon with the most Senior Support Engineer job openings:

What are popular job titles related to Senior Support Engineer jobs in OR?

For Senior Support Engineer jobs in OR, the most frequently searched job titles are:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $109,179 per year, or $52.5 per hour.

Senior Support Engineer

Eon

OR • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Senior Support EngineerCompany Overview

At Eon, we're transforming cloud backups into useful assets for the first time ever. Backed by prominent investors and industry leaders, our groundbreaking Cloud Backup Posture Management (CBPM) platform offers instant visibility and access across all cloud environments, turning every backup into a searchable, accessible tool. We're an ambitious, collaborative team driven to redefine what's possible in cloud technology. Join us, and see how your contributions can directly shape the future of backup.

Position Overview

As a Senior Support Engineer, you will join a global team dedicated to delivering exceptional technical support. You'll troubleshoot customer issues using logs, networking, system administration, and facilitate documentation updates. When needed, you'll create custom solutions and scale our support offerings through coding and scripting.

Key Responsibilities
  • Responsible fortechnicalcustomer support experience within the Eon product
  • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
  • Identify cases that require escalation (either technically or strategically)
  • Create, maintain, and coordinate incident management requests to product or engineering
  • Design and implement solutions that scale the support offering through automation
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage
Qualifications
  • Must be comfortable working 9-6 EST
  • 5+ years of hands-on, technical experience in customersupport, technical support, system administration, or related customer-facing role
  • 2+ years experience with Cloud technologies (Azure, AWS, GCP)
  • Experience in reading or debugging code in one or more of the following: Go, Python, JavaScript
  • Proficiency with command-line tools and Linux operating system environments
  • Experience with DevOps technologies
  • Familiar withREST APIs orGraphQL
  • Knowledge of basic Web technologies (e.g., HTTP, HTML, DNS)
  • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
  • Understanding of relational databases
  • Understanding of Cloud security constructs like IAM roles
Why Join Us?
  • Be part of a passionate and innovative team driving change in the cloud backup space.
  • Opportunity for professional growth in a fast-paced startup environment.
  • Competitive salary and benefits package.
Eon Benefits

Equity Participation (RSUs!)

401K match 

Paid Parental Leave

Generous benefits including medical, dental, and vision options available to you

Vibrant office with meals, happy hours, employee events, and volunteer days

Home office setup and culture events for remote employees

We're committed to creating a culture of inclusion and equality - across race, gender, sexuality, and disability - where innovation and growth thrive, every voice is heard, and everybody belongs.

Apply