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Senior Support Engineer Jobs in Oregon (NOW HIRING)

Obsidian Security

Senior Support Engineer

OR · On-site +1

Senior Support Engineer Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support About the role Obsidian Security protects organizations against ...

Transmit Security

Senior Technical Support Engineer

OR · On-site +1

$120K - $160K/yr

We're seeking a dedicated and customer-focused Senior Technical Support Engineer to provide excellent customer service, lead processes and work on a mission critical product. Role Overview: As a Tier ...

Parachute Health

Senior Associate Support Engineer

OR · On-site +1

$60K - $105K/yr

Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning ... Bash, Python, or PowerShell. You don't need to be a software developer, but you should be ...

Fujifilm

Position Overview The Senior Projects Support Engineer provides highly visible remote technical, applications and system admin support for HCUS customers. Primarily supports TAC and MI Service with ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Sr AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What if support wasn't measured by how many tickets you ...

Veriff

Senior Technical Support Engineer

OR · On-site +1

$114K - $145K/yr

As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers. You will be a trusted technical expert that our customers rely on ...

Fujifilm

Position Overview The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more ...

U.S. Financial Technology

FinTech) is seeking an experienced Application Support Engineer to join our team of talented ... Escalate issues to senior team members or development teams as required. * Document all on-call ...

U.S. Financial Technology

FinTech) is seeking an experienced Application Support Engineer to join our team of talented ... Escalate issues to senior team members or development teams as required. * Document all on-call ...

NICE

Principal AI-Driven Enterprise Support Engineer

OR · On-site +1

Build executive and senior technical stakeholder relationships * Lead strategic support initiatives ... Mentor senior engineers and emerging technical leaders * Drive improvements to support processes ...

Ping Identity

OR · On-site

$80K - $100K/yr

As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of the global support ...

Symbotic

Technical Support Engineer

OR · Remote

What we need Symboticis seeking a Technical Support Engineer to play a hands-on role in ensuring ... Ability to travelupto15 % after the training period (Senior roles may require up to 15% ongoing ...

Smarsh

Sr. Technical Support Engineer I

Portland, OR · On-site

Summary Weare looking for expert level Technical Support Engineering individual providing industry-best service to customers and partners using Smarsh products and services. Recognized technical ...

Smarsh

Sr. Technical Support Engineer I

Portland, OR

$105K - $115K/yr

Summary Weare looking for expert level Technical Support Engineering individual providing industry-best service to customers and partners using Smarsh products and services. Recognized technical ...

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Showing results 1-20

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Oregon

Senior Support Engineer information

See Oregon salary details

$23.8K

$109.2K

$168.1K

How much do senior support engineer jobs pay per year?

As of Aug 4, 2026, the average yearly pay for senior support engineer in Oregon is $109,179.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,200.00 and $131,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What job categories do people searching Senior Support Engineer jobs in Oregon look for? The top searched job categories for Senior Support Engineer jobs in Oregon are:
What cities in Oregon are hiring for Senior Support Engineer jobs? Cities in Oregon with the most Senior Support Engineer job openings:
What are popular job titles related to Senior Support Engineer jobs in OR? For Senior Support Engineer jobs in OR, the most frequently searched job titles are:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Oregon as of July 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $109,179 per year, or $52.5 per hour.

Senior Support Engineer

Obsidian Security

OR • On-site, Remote

Other

Posted 14 days ago

Job description

Senior Support Engineer

Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support

About the role

Obsidian Security protects organizations against threats across their SaaS and identity environments. This role sits at the technical center of how we deliver support. It has two mandates. First, you own our hardest problems: complex, high-severity, and escalated tickets that require deep technical diagnosis. Second, you help build the systems that will let us scale support through technology rather than headcount, partnering directly with the Head of Customer Support to design and operationalize our agentic support capability.

This is a hands-on individual contributor role for someone who is equally comfortable resolving the toughest customer issue in the queue and turning that resolution into automation that prevents the next one.

What you'll do
  • Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
  • Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry, and product data flows.
  • Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems, including automated triage, resolution, and knowledge retrieval.
  • Convert your own resolution work into reusable automation, playbooks, and knowledge that agentic systems can execute without human involvement.
  • Identify where automation and agentic resolution fail, then close those gaps to raise deflection and automated resolution quality.
  • Interface with Product and Engineering on root cause analysis, bug escalation, and permanent product fixes.
  • Set the technical quality bar for the support function and mentor other engineers on it.
What we're looking for
  • A strong hands-on technical support or support engineering background for a technical B2B SaaS product. Cybersecurity, identity, or SaaS security context is strongly preferred.
  • Depth across APIs, authentication and identity, logs and telemetry, integrations, and systematic debugging.
  • Demonstrated experience building or tuning automation or agentic and LLM-based support tooling, or clear aptitude and appetite for doing so.
  • The ability to translate messy, one-off escalations into repeatable, automatable solutions.
  • Comfort operating with ambiguity in a function that is being actively rebuilt around technology.
Nice to have
  • Scripting or coding ability, for example Python, and comfort debugging at the API level.
  • Experience with LLM and agent frameworks, retrieval-augmented generation, or workflow automation.
  • Familiarity with identity provider and SaaS administrative APIs, such as Microsoft Graph and Entra, or comparable platforms relevant to SaaS security.

Apply