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Senior Patient Access Representative Jobs (NOW HIRING)

PATIENT ACCESS

Patient Access Representative

Portland, OR · On-site

$22.57 - $30.57/hr

Patient Access Representative You are the first face patients see -- setting the tone for a welcoming and positive experience. Simply put, you are the face of Legacy. As we work to fulfill our ...

PATIENT ACCESS

Patient Access Representative

Silverton, OR · On-site

$22.32 - $31.90/hr

Patient Access Representative You are the first face patients see -- setting the tone for a welcoming and positive experience. Simply put, you are the face of Legacy. As we work to fulfill our ...

PATIENT ACCESS

Patient Access Representative

Tualatin, OR · On-site

$22.32 - $31.90/hr

Patient Access Representative You are the first face patients see -- setting the tone for a welcoming and positive experience. Simply put, you are the face of Legacy. As we work to fulfill our ...

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How much do senior patient access representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for senior patient access representative in the United States is $25.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.72 per hour, depending on experience, location, and employer.

What is a senior patient access representative?

Senior Patient Access Representatives are experienced healthcare professionals responsible for managing and overseeing patient admissions, registration, and insurance verification processes in medical facilities. They serve as the primary point of contact for patients entering a hospital or clinic, ensuring that all necessary information is collected accurately and efficiently. In addition to performing standard patient access duties, they often train and mentor junior staff, resolve complex patient issues, and help improve workflow and customer service procedures within their department.

What are the key skills and qualifications needed to thrive as a senior patient access representative?

To thrive as a Senior Patient Access Representative, you need expertise in patient registration, insurance verification, and healthcare billing practices, usually supported by a high school diploma or equivalent and several years of related experience. Familiarity with hospital information systems, electronic health records (EHRs), and scheduling software is typically required. Strong communication, problem-solving, and customer service skills set top performers apart in this role. These skills are crucial for ensuring accurate patient data, smooth billing processes, and a positive patient experience in busy healthcare environments.

How does a senior patient access representative typically collaborate with other departments in a healthcare facility?

Senior Patient Access Representatives work closely with clinical staff, billing teams, and insurance coordinators to streamline patient admissions and ensure accurate data entry. They often serve as a liaison between patients and various departments, helping to resolve issues related to insurance verification, pre-authorization, and scheduling. This collaboration requires strong communication skills and attention to detail, as well as the ability to navigate complex healthcare systems efficiently.

What is the difference between Senior Patient Access Representative vs Patient Access Representative?

AspectSenior Patient Access RepresentativePatient Access Representative
CredentialsHigh school diploma, experience, possibly certificationsHigh school diploma or equivalent, entry-level
Work EnvironmentHospital or clinic front desk, administrative officeHospital or healthcare facility reception area
ResponsibilitiesSupervising patient registration, mentoring staff, resolving complex issuesRegistering patients, verifying insurance, scheduling appointments

The Senior Patient Access Representative typically has more experience, handles complex patient registration issues, and may oversee staff. The Patient Access Representative performs essential registration and scheduling tasks. Both roles are vital in healthcare settings, with the senior position offering additional leadership and problem-solving responsibilities.

What do you need to be a senior patient access representative?

To become a senior patient access representative, candidates typically need a high school diploma or equivalent, experience in patient registration or healthcare customer service, and strong communication and organizational skills. Some roles may require familiarity with electronic health record systems and certifications such as Certified Healthcare Access Associate (CHAA).
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Senior Patient Access Representative jobs near you
Infographic showing various Senior Patient Access Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 27% Part Time, and 7% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,999 per year, or $25 per hour.

Senior Patient Access Representative

Children's National

Prince George, VA • On-site

$21.17 - $42.35/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Kids Are Our Everything.
Department
10114 Prince George's Patient Access
Pay Range
$21.17 - $42.35
The Senior Patient Access Rep will report to the Patient Access Supervisor or Manager and provide patient services and administrative support in
ancillary operations. Will act as a knowledge source for registration by assisting in the daily process outcomes of the department. Will support team
with training and problem solving to enhance registration performance. The Sr Patient Access Rep will be responsible for the continued development
of staff and work with management to develop training programs, and assist with compliance with quality assurance program. Will interact with
parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their
department as well as other departments. Collect and verify all demographic information to ensure accuracy . May provide required notification of
scheduled and unscheduled services according to insurance provider requirements. May be responsible for scheduling patients for ancillary
appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, IP , LAB, AMSAC etc.). Must be able to
complete a minimum of one complex access function (Complex Scheduling , Bed Management and Complex Mentorship).
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
3 years Related experience (Required)
Required Skills/Knowledge
Broad knowledge in administrative processes, customer service skills.
Computer knowledge necessary .
Microsoft Office experience preferred (Word & Excel).
Complete Patient Access training curriculum and pass all competency assessments.
The ability to type minimum of 35 words per minute required.
Functional Accountabilities
Patient Services
  • Ensure accuracy of scheduling patients using the applicable scheduling system for the department: schedule routine and add-on exams; schedule complex radiological exams prior to the patient's arrival.

  • Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner. Complete bedside registration based on assigned work space.
  • Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy: Bedside registration conducted for ED patients; Bedside registration conducted when appropriate for Inpatients.
  • Update scheduling systems with cancellation and no shows by COB. Reschedule appointment for patients who did not show or for ancillary services cancellations by providers. Schedule follow up appointments at check out.
  • Greet patients and parents courteously. Arrive patient in appropriate system based on department policy.
  • Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights). Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure.
  • Collect and record co-payments, deposits and payments in full and provide payer with receipt: Responsible for helping department meet 85% of the collection target for the department.
  • Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future).

Information Verification
  • Verify insurance eligibility using applicable eligibility system. Ensure that managed care carve outs (lab and radiology carve outs) are adhered to. Notify insurance companies or review agency as required by hospital contract and document notification as defined by policy.

  • Advise leadership of any authorization issues at the time of check-in: Identify surgeries/diagnostic testing without an authorizations; Contact provider's office or scheduling coordinator to address issue timely without delaying patient care.
  • Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointment.
  • Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner.
  • Counsel parents or refers parent to Financial Information Center (FIC) for establishing payment schedule or method of payment.
  • Verify insurance information is complete prior to procedure, and collect and verify pre-authorization/referral information: Obtain authorizations 5 days in advance of service; Interface with insurance companies as needed; Document activity in "account notes" following standards set by department; Complete complex authorization process for IP services.
  • Utilize all systems where patient information may be to verify that systems are in synch.

Bed Management, Billing/Charts Preparation, Daily Reconciliation
  • Review and print department schedules, ensure appropriateness of scheduled appointments, and back fill open slots: For ancillary services ensure all applicable orders/scripts/referrals are obtained prior to services being rendered.

  • Appropriately clear all walk-ins and ensure scheduled appointments are linked to scheduling system.
  • Retrieve department chart for existing patients and prepare chart for new patients.
  • Assigns beds to patients in accordance with established criteria and availability: Communicate bed assignments to sending and receiving units; Contact AD Coordinator regarding transfers from other hospitals; Process all admissions and transfer request accurately and timely; Notify insurance company of admission in a timely manner.
  • Discharge active recurring accounts for patients being admitted. Follow policies and procedures for specialty discharges (i.e. WRTC).
  • Reconciles charge capture against schedules.
  • Maintain departmental requirements regarding cash controls and collections. Reconcile daily cash receipts/collections and submit to manager.
  • Ensure that quality registration work queues are addressed timely: Activity should be completed 3-4 days in advance of ancillary session; Work standard may be 5-7 days for areas with procedures requiring authorizations.

Performance Improvement, Mentoring and Training
  • Provide input to manager about registration errors for ongoing training purposes: Monitor & correct registration errors; Monitor QA reports to identify training needs & ensure standards are met.

  • Work with manager to reduce registration and authorization denials. Work with manager to research and resolve missing charges.
  • Provide expertise to peers throughout the institution: Train & mentor PAR staff (may conduct training sessions); Provide work flow guidance.

Office Support
  • Answer telephone and address caller needs appropriately: Avoid transferring calls for better service to families; Meet department standards relative to ACD policies if applicable; Manage voice mail messages within same business day.

  • Distribute mail. May work returned mail as needed.
  • Responsible for information distributed via e-mail: Check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day).
  • Maintain office files and office supplies at PAR levels.
  • Maintain clean reception area and work space.
  • Other support as needed.

Benefits That Support You:
  • Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
  • Generous paid time off, including vacation accrual from
  • day one, sick leave, holidays, and a personal day.
  • Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
  • Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
  • Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

Why Join Us:
  • Nationally Recognized Excellence - Consistently ranked among the Top 10 Children's Hospitals in the nation by U.S. News & World Report.
  • Leading Pediatric Care - One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
  • Innovation & Research - A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
  • Mission-Driven Culture - Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.
Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.

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