Senior Director Ecommerce Jobs (NOW HIRING)

About the role
As the Director-Ecommerce Technology, you will lead the team accountable for the strategy and support for the Lane Bryant and Talbots brands’ commerce platform and associated 3rd party integrations.  In this role, you will collaborate with VP, SVP, C-Suite executives, partnering on brand ecommerce and omni-channel roadmaps to deliver a best-in-class website and omni-channel experience while driving KnitWell Group technology standards.  The successful candidate will have a customer-first mindset, be a critical thinker with expertise of retail marketing technologies, possesses strong written and oral communication skills, and demonstrate robust retail business acumen.

The impact you can have

• Strategic Leadership
  • Through business and IT partnerships, provide thought leadership to build the ecommerce strategy aligning with brand level and KnitWell level business objectives.
  • Oversee and direct the brand IT ecommerce budget, ensuring strategic and efficient allocation of resources, capital, and operational expenditures.

• Technology Architecture Leadership
  • Lead the design and implementation of the ecommerce technology architecture, ensuring scalability, security, and performance.
  • Evaluate and integrate new technologies and tools to enhance the ecommerce platform.
  • Work closely with technology vendors and partners to align technological capabilities with business objectives.

• Website and Platform Management
  • Oversee the development, maintenance, and optimization of the Lane Bryant and Talbots ecommerce website.
  • Develop and implement strategies to create a best-in-class user and customer experience, ensuring the online platform is intuitive, engaging, and responsive to customer needs.
  • Collaborate with IT, business web product and operations teams to implement new features, functionalities, and integrations.

• Team Leadership and Development
  • Build and lead a high-performing ecommerce team, including roles in marketing, customer service, operations, and technology.
  • Foster a collaborative and results-driven work environment.
  • Provide mentorship, training, and professional development opportunities for team members.
  • Demonstrate a strong ability to deliver results through effective team management and strategic execution.

You’ll bring to the role.

• Bachelor’s degree in computer science, Information Technology, Business Administration, or related field.
• Strong understanding of ecommerce platforms, technologies, and best practices.
• Demonstrated ability to develop and execute ecommerce strategies aligned with business objectives.
• Demonstrated familiarity with multiple enterprise systems and platforms across the ecommerce technology stack.
• Proven track record of improving product and customer experience by working cross-functionally across business, support, and/or creative organizations.
• leadership experience involving Salesforce Commerce Cloud, Payment Systems, Marketing/Loyalty Systems, and Onshore/Offshore leadership
• Ability to multi-task in a dynamic and fast-paced environment; comfortable with ambiguity and can quickly become knowledgeable in a range of solutions
• Experience managing and integrating technology solutions for Software as a Service (SaaS) platforms in an enterprise setting.
• Demonstrates strong communication skills, both oral and written, especially in bridging communication between technical and non-technical colleagues

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.  
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities. *  
• Medical, dental, vision insurance & 401(K)* 
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays*

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role. 
 

This position works in a hybrid model, with 2 days per week worked in the Etna, OH location and 3 days per week worked remotely. 

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The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.