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Senior Customer Retention Jobs in Indiana (NOW HIRING)

Vera Bradley

Sr. Manager, Customer Insights

Roanoke, IN · On-site

... retention. * Reports out on core customer KPIs in meaningful analysis. * Delivers full-year ... Senior-level judgment, speed, and autonomy * Ability to work directly with leadership, translating ...

RenewableWorks

Sr. Recruiter

Indianapolis, IN

$58K - $84K/yr

As a Sr. Recruiter you are part of a team of highly skilled recruiting professionals working on ... customer retention and satisfaction * Excellent consultative skills and proven experience in all ...

TrueBlue

Sr. Recruiter

Indianapolis, IN

$58K - $84K/yr

As a Sr. Recruiter you are part of a team of highly skilled recruiting professionals working on ... customer retention and satisfaction * Excellent consultative skills and proven experience in all ...

Becton, Dickinson and Company

Drive customer retention through proactive engagement, escalation management, workflow optimization ... Serve as a senior clinical subject matter expert and trusted advisor during executive customer ...

Sotera Health

General Manager

Columbia City, IN

... customers, serving as the senior site representative when required. * Partner with Commercial and Customer Service teams to support business growth, customer retention, and service excellence.

F3 Design

Senior Account Manager

Bloomington, IN · On-site

$77 - $85/hr

This is a dual retention and revenue role -- Senior AMs are expected to deeply understand each ... Maintain accurate CRM records, activity logs, and account health scores in HubSpot * Surface upsell ...

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Senior Customer Retention information

What is a senior customer retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What are the key skills and qualifications needed to thrive as a senior customer retention specialist?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.

How does a senior customer retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

What are the most commonly searched types of Customer Retention jobs in Indiana?

The most popular types of Customer Retention jobs in Indiana are:

What are popular job titles related to Senior Customer Retention jobs in Indiana?

For Senior Customer Retention jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Senior Customer Retention jobs in Indiana look for?

The top searched job categories for Senior Customer Retention jobs in Indiana are:

What cities in Indiana are hiring for Senior Customer Retention jobs?

Cities in Indiana with the most Senior Customer Retention job openings:

Senior Customer Retention jobs near you

Regional Account Director - Automotive Digital Marketing (Whiskey)

Team Velocity

Indianapolis, IN • Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New

Job description

Regional Account Director – Automotive Digital Marketing
Remote Field Position | Up to $190K OTE

Drive Growth for Automotive Dealerships
Are you an experienced automotive digital marketing professional who knows how to turn data into dealership results?

Team Velocity is seeking a Regional Account Director (RAD) to serve as a strategic marketing partner to automotive dealerships throughout the greater Chicago and Northwest Indiana market areas.

This is a high-impact, client-facing role where you’ll work directly with dealer principals, GMs, and marketing leaders to develop data-driven strategies that help dealerships sell more vehicles, grow service revenue, retain customers, and improve marketing ROI.

This is an ideal opportunity for someone with experience in automotive retail, automotive advertising, OEM marketing, automotive media, or automotive SaaS who enjoys combining strategy, analytics, technology, and relationship building.

What You’ll Do

  • Serve as a trusted marketing advisor to automotive dealership clients.

  • Develop and execute data-driven digital marketing strategies focused on sales, service, retention, and ROI.

  • Analyze KPIs including traffic, leads, cost per lead, engagement, conversion, and sales attribution.

  • Present performance results and actionable recommendations to dealer leadership.

  • Identify opportunities to improve campaign, website, and lead performance.

  • Launch and implement Team Velocity products, services, and strategies with new clients.

  • Build strong client relationships that drive retention, satisfaction, and account growth.

  • Partner with Client Services, Production, and other internal teams to ensure successful campaign execution.

  • Conduct dealership visits, business reviews, and training as needed.

What We’re Looking For

  • 3–5+ years of experience in automotive digital marketing, automotive retail, automotive media, advertising, or SaaS

  • Experience in a client-facing, consultative, account management, or marketing strategy role

  • Strong understanding of automotive digital marketing, including websites, paid media, lead generation, conversion, and customer retention

  • Demonstrated ability to use data and analytics to develop marketing recommendations

  • Exceptional presentation, communication, and relationship-building skills

  • Strong organization, follow-through, and problem-solving abilities

  • Ability to travel throughout the assigned territory and occasionally nationally

  • Bachelor’s degree preferred

Why Team Velocity?

  • Earn more: Competitive base salary plus uncapped commission and bonus opportunities, with OTE up to $190,000.
  • Work remotely: This is a remote, field-based position with flexibility and autonomy.
  • Make an impact: Your recommendations directly influence dealership sales, service revenue, customer retention, and profitability.
  • Work with powerful technology: Team Velocity’s proprietary Apollo® platform uses data and consumer behavior to help dealerships identify opportunities and deliver more personalized marketing.
  • Build executive relationships: Work directly with dealer principals, GMs, and senior dealership leadership.
  • Comprehensive benefits: Medical, dental, vision, wellness, 401(k), and more.

Territory & Location

This position supports dealerships throughout the greater Chicago and Northwest Indiana market areas. The ideal candidate is located in Chicago, IL, South Bend, IN, Indianapolis, IN, or immediate surrounding area with convenient access to a major airport and the ability to travel throughout the region.

About Team Velocity

Team Velocity is a SaaS technology company transforming automotive retail through intelligent marketing automation and retailing solutions. Our proprietary Apollo® platform helps OEMs and dealerships use data and consumer behavior to deliver personalized marketing across the customer journey—from acquisition and sales through service and retention. Made by automotive people for automotive people, Team Velocity combines industry expertise, technology, and data to help dealers grow.

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