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Senior Customer Retention Jobs in Decatur, IN (NOW HIRING)

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Senior Property Manager

Fort Wayne, IN · On-site

$27 - $30/hr

... retention programs. * Property Management : Perform monthly property inspections to ensure ... Customer Service : Respond promptly to resident needs and provide excellent service.

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All JobsSenior Customer Retention JobsSenior Customer Retention Jobs in Decatur, IN

Senior Customer Retention information

See Decatur, IN salary details

$43.4K

$99.2K

$117.2K

How much do senior customer retention jobs pay per year?

As of Jun 16, 2026, the average yearly pay for senior customer retention in Decatur, IN is $99,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,100.00 and $112,400.00 per year, depending on experience, location, and employer.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

How can I make 2000 a week working from home?

A Senior Customer Retention specialist can increase earnings by working additional hours, taking on high-value clients, or earning performance-based bonuses. Developing strong communication skills, using CRM tools, and demonstrating measurable results can help maximize income potential in a remote customer retention role.

What is the highest paid customer service job?

Senior customer retention managers or directors typically earn the highest salaries in customer service roles, often exceeding six figures, especially in large corporations or tech companies. These roles require advanced skills in data analysis, communication, and strategic planning, and may include bonuses or stock options that increase total compensation.

What is a Senior Customer Retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What jobs can I transition to from customer service?

A senior customer retention specialist can transition to roles such as account manager, sales representative, or client success manager, leveraging skills in communication, relationship management, and problem-solving. These roles often require experience in customer interactions, CRM tools, and a focus on client satisfaction.

What is a senior retention specialist job description?

A senior customer retention specialist is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create targeted engagement campaigns, and collaborate with sales and marketing teams to enhance the customer experience. Strong communication skills and proficiency with CRM tools are typically required for this role.

How does a Senior Customer Retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What are the key skills and qualifications needed to thrive as a Senior Customer Retention Specialist, and why are they important?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.
What job categories do people searching Senior Customer Retention jobs in Decatur, IN look for? The top searched job categories for Senior Customer Retention jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Senior Customer Retention jobs? Cities near Decatur, IN with the most Senior Customer Retention job openings:
Senior Customer Retention jobs near you
Infographic showing various Senior Customer Retention job openings in Decatur, IN as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $99,217 per year, or $47.7 per hour.
Sr. Manager, Customer Insights

Sr. Manager, Customer Insights

Vera Bradley

Roanoke, IN • On-site

Full-time

Posted 26 days ago

Vera Bradley rating

6.1

Company rating: 6.1 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Job Summary:
Vera Bradley is seeking a Sr. Manager of Customer Insights who will create a customer insights foundation through analytics expertise and a customer intimacy program. The role involves diagnosing customer data, translating complex analysis into actionable insights, and collaborating with marketing and merchandising teams to drive strategy and growth.
Responsibilities:
• Diagnoses existing customer data regardless of source, defining core customer KPIs, and delivering standardized, repeatable reporting for purposes of performance analysis, strategic decisions, budgeting and quarterly earnings calls.
• Translates complex analysis into clear, decision-ready insights for both technical and non-technical stakeholders.
• Works cross-functionally with the Merchandising team to help unlock product value and potential through customer behaviors and trends. Conducts both quantitative and qualitative research to drive results.
• Works with Marketing team to build and assess audience campaign strategies based on knowledge of overall customer file and growth objectives.
• Institutes credible annual brand tracking customer health measures.
• Builds customer segmentation personas and quantifies opportunities across various groups, in tandem with Leadership strategic intent.
• Creates the customer health story, based on data inputs and overall understanding and analysis of the data file.
• Creates a customer intimacy program that allows key stakeholders to better understand customer personas, behaviors and needs, for purposes of succeeding with product development, marketing campaigns, and overall company growth strategy.
• Builds and applies knowledge of season goals, campaign objectives, past campaign performance and available customer information to align on audiences for marketing campaigns.
• Works with marketing and platform partners to track campaign performance and evaluate audience adjustments as needed.
• Links customer segmentation to overall strategic roadmap for customer growth, acquisition and retention.
• Reports out on core customer KPIs in meaningful analysis.
• Delivers full-year customer performance diagnostics to inform forward planning and budgeting as well as strategy to drive acquisition, retention and LTV.
• Leverages Data Analyst Team’s Power BI models to build and refresh executive-ready Power BI dashboards.
• Creates standardized, reusable views designed for ongoing use by Marketing Team for executive and weekly operating reports.
• Proactively identifies and flags gaps, anomalies, or logic issues.
• Partners with Data Analytics team to leverage data models for Marketing and Customer analysis and best usage cases.
• Partners with Marketing and Leadership to refine priorities.
• Implements automated refresh processes where feasible.
• Delivers a clean handoff, including light training and documentation, to internal teams.
Qualifications:
Required:
• Bachelor's degree in business, marketing, data analytics, or a related field.
• 7+ years experience in data analytics, BI, or customer analytics (agency or in-house).
• Proven experience working with customer-centric datasets (retail, consumer goods, e-commerce).
• Comfortable defining KPIs that support financial planning and growth decisions.
• Strong documentation and communication skills; able to enable non-technical teams.
• Able to work independently, move quickly, and deliver in a compressed timeline.
• Comfortable operating as a strategic thought partner, not just a reporting resource.
• Senior-level judgment, speed, and autonomy.
• Ability to work directly with leadership, translating business questions into analytic frameworks, and delivering insight that informs financial planning and customer growth strategy.
• Strong team player with the ability to build and maintain good rapport with both internal and external customers to handle situations with confidence and tact.
• Able to solve complex problems with the ability to take a new perspective on existing solutions.
• High level of analytical thinking and attention to detail.
• Effective leadership, project management and vendor management skills.
Company:
Vera Bradley is a leader in fashionable, colorful, cotton quilted handbags, accessories, and paper and gift items for women of every age. Founded in 1982, the company is headquartered in Fort Wayne, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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