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Senior Customer Retention Jobs in Decatur, IN (NOW HIRING)

Nexdine Hospitality

Chef Manager

Fort Wayne, IN

... senior living, and hospitals nationwide. We put our people first to deliver finely tailored ... Manage client relationships to maintain client satisfaction and account retention Financial:

Nexdine Hospitality

Chef Manager

Fort Wayne, IN · On-site

... senior living, and hospitals nationwide. We put our people first to deliver finely tailored ... Manage client relationships to maintain client satisfaction and account retention Financial:

Lincoln Financial

AVP, Retirement Training

Fort Wayne, IN · Remote

$127K - $200K/yr

You will partner closely with senior leadership to define and execute a forward-looking training ... We make meaningful contributions each and every day to empower our customers to take charge of ...

Lincoln Financial

AVP, Retirement Training

Fort Wayne, IN · On-site

$127K - $200K/yr

You will partner closely with senior leadership to define and execute a forward-looking training ... We make meaningful contributions each and every day to empower our customers to take charge of ...

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Showing results 1-20

All JobsSenior Customer Retention JobsSenior Customer Retention Jobs in Decatur, IN

Senior Customer Retention information

See Decatur, IN salary details

$43.4K

$99.2K

$117.2K

How much do senior customer retention jobs pay per year?

As of Jun 17, 2026, the average yearly pay for senior customer retention in Decatur, IN is $99,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,100.00 and $112,400.00 per year, depending on experience, location, and employer.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

How can I make 2000 a week working from home?

A Senior Customer Retention specialist can increase earnings by working additional hours, taking on high-value clients, or earning performance-based bonuses. Developing strong communication skills, using CRM tools, and demonstrating measurable results can help maximize income potential in a remote customer retention role.

What is the highest paid customer service job?

Senior customer retention managers or directors typically earn the highest salaries in customer service roles, often exceeding six figures, especially in large corporations or tech companies. These roles require advanced skills in data analysis, communication, and strategic planning, and may include bonuses or stock options that increase total compensation.

What is a Senior Customer Retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What jobs can I transition to from customer service?

A senior customer retention specialist can transition to roles such as account manager, sales representative, or client success manager, leveraging skills in communication, relationship management, and problem-solving. These roles often require experience in customer interactions, CRM tools, and a focus on client satisfaction.

What is a senior retention specialist job description?

A senior customer retention specialist is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create targeted engagement campaigns, and collaborate with sales and marketing teams to enhance the customer experience. Strong communication skills and proficiency with CRM tools are typically required for this role.

How does a Senior Customer Retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What are the key skills and qualifications needed to thrive as a Senior Customer Retention Specialist, and why are they important?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.
What job categories do people searching Senior Customer Retention jobs in Decatur, IN look for? The top searched job categories for Senior Customer Retention jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Senior Customer Retention jobs? Cities near Decatur, IN with the most Senior Customer Retention job openings:
Senior Customer Retention jobs near you
Infographic showing various Senior Customer Retention job openings in Decatur, IN as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $99,217 per year, or $47.7 per hour.
Senior Account Manager - Commercial Lines

Senior Account Manager - Commercial Lines

Insurance Office of America

Fort Wayne, IN

$80K - $100K/yr

Full-time

Medical, Retirement

Posted 4 days ago

Insurance Office Of America rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

73rd of 261 rated insurance

Job description

Job Description:

Title:Senior Account Manager - Commercial Lines
Fully Remote:Eastern or Central Time Zones| Location:Longwood, FL
Book Focus:Contractors, Construction, Hospitality, Real Estate, General

Requirement: active property & casualty license
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations


About the Role:Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.


Key Responsibilities:

  • Technical Competence:Maintain a high degree of technical competence and industry expertise.

  • Team Leadership:Direct daily activities and workflow of the account management team.

  • Customer Service:Handle customer service requests, policy administration, billing, claims, and coverage analysis.

  • Policy Management:Manage policy expirations and renewals.

  • Renewal Process:Conduct client research, prepare submissions, negotiate coverages, and present proposals.

  • Accounts Receivable:Monitor reports and take action on delinquent accounts, collecting outstanding balances.

  • System Maintenance:Maintainagency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.

  • Activity Monitoring:Monitorand maintain activity/suspense to ensuretimelycompletion.

  • Activity Monitoring:Monitorand maintain activity/suspense to ensuretimelycompletion.

  • Communication:Maintainfrequent, transparent communication with the account teamregardingworkload status and any issues.

  • Service Excellence:Deliver excellent service, proactivelyanticipateneeds, and respond quickly to service requests.

  • Policy Compliance:Stay updated on company policies and procedures.

  • Continuous Improvement:Seekand adopt best practices to improve individual and team performance.

  • Champion IOA Values:Demonstrateintegrity and leadership.


Ideal CandidateQualifications:

  • 5+ years of account management experience,or7+ years in the insurance industry

  • Thorough knowledge of insurance brokerage and client needs

  • Required active licensing; professional designation (CIC or equivalent) preferred

  • Strong analytical, problem-solving, and decision-making skills

  • Exceptional customer service,communication,multitasking, and organizational skills

  • Proficiencyin MS Office (Outlook, Word, Excel)

  • High School Diploma (or equivalent)


What We Offer:

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment


Whatto Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $80,000.00 - $100,000.00 annually depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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