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Customer Service Experience Manager Jobs in Decatur, IN

Tjx

Full-Time Customer Experience Manager

Fort Wayne, IN · On-site

$14.25 - $14.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Trains and coaches Associates on personalizing the customer experience while promoting loyalty ...

dbi

Customer Service Representative

Fort Wayne, IN

$15.75 - $21.50/hr

Use all systems to manage the customer flow to deliver Five-Star Customer Service experience. * Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There ...

CFS

Customer Service Associate

Fort Wayne, IN

$14.25 - $19.75/hr

Manage multiple priorities while maintaining attention to detail * Resolve customer concerns and provide timely follow-up What We're Looking For: * Previous customer service experience (retail ...

CFS

Customer Service Associate

Fort Wayne, IN · On-site

$14.25 - $19.75/hr

Manage multiple priorities while maintaining attention to detail * Resolve customer concerns and provide timely follow-up What We're Looking For: * Previous customer service experience (retail ...

KFC

Customer Service

Fort Wayne, IN

$10 - $13/hr

... have experience in the restaurant industry and who want to be a part of the largest restaurant ... Interaction with customers: receiving orders, processing sales and monies and managing customer ...

Valbruna Group

Customer Service Representative

Fort Wayne, IN

$15.75 - $21.50/hr

To that end, Valbruna is constantly updating its production capabilities and experience. Essential ... Excellent time management skills with a proven ability to meet deadlines and deal effectively with ...

S&G Stores

Customer Service Representative

Coldwater, OH · On-site

$12 - $13/hr

Directly supports the store manager, making sure the store runs efficiently and follows all laws ... Requirements: • Retail experience / Customer Service Experience Required ⦁ Able to ...

Circle K

Customer Service Representative

Fort Wayne, IN

$15.75 - $21.50/hr

Retail and customer service experience * Sales associate or cashiering experience * High school diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun!

Valbruna

Customer Service Representative

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

To that end, Valbruna is constantly updating its production capabilities and experience. Essential ... Excellent time management skills with a proven ability to meet deadlines and deal effectively with ...

Circle K

Customer Service Representative

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

Retail and customer service experience * Sales associate or cashiering experience * High school diploma or equivalent * Motivation to advance in your career! * Willingness to learn and have fun!

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All JobsCustomer Service Experience JobsCustomer Service Experience Manager JobsCustomer Service Experience Manager Jobs in Decatur, IN

Customer Service Experience Manager information

See Decatur, IN salary details

$23.6K

$56K

$97.4K

How much do customer service experience manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for customer service experience manager in Decatur, IN is $55,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $67,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

How much does a customer experience manager earn?

A customer experience manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer service operations, with some roles offering additional bonuses or benefits.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What does a customer experience manager do?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to ensure customer satisfaction and loyalty.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

What skills do you need to be a customer experience manager?

A customer experience manager needs strong communication, problem-solving, and interpersonal skills to effectively address customer needs and improve satisfaction. They should have leadership abilities, data analysis skills to interpret customer feedback, and proficiency with customer relationship management (CRM) tools. Additionally, understanding of business operations and the ability to develop strategic initiatives are important for success in this role.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
What job categories do people searching Customer Service Experience Manager jobs in Decatur, IN look for? The top searched job categories for Customer Service Experience Manager jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Customer Service Experience Manager jobs? Cities near Decatur, IN with the most Customer Service Experience Manager job openings:
Customer Service Experience Manager jobs near you
Full-Time Customer Experience Manager

Full-Time Customer Experience Manager

TJX Companies

Fort Wayne, IN

$14.25 - $14.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 hours ago

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 689 frontline employees who took The Breakroom Quiz

26th of 39 rated national retailers

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

10230 Maysville Road

Location:

USA Marshalls Store 0216 Fort Wayne INThis position has a starting pay range of $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.Employment Type: FULL_TIME

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