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Customer Service Experience Manager Jobs in Decatur, IN

avalign

Customer Service Rep

Fort Wayne, IN

$15.75 - $21.50/hr

... customer experience * Achieve Department KPI's * PO Management includes but is not limited to ... Salesforce Service Console experience preferred.

D.R. Horton

Customer Service Tech

Fort Wayne, IN · On-site

$15.75 - $21.25/hr

Schedules and manages subcontractors to make designated warranty repairs * Ensure all repairs are ... Three or more years related experience, including carpentry work, drywall, texture repair and ...

Avalign Technologies

Customer Service Rep

Fort Wayne, IN

$14.75 - $20/hr

Customer Service Representative Avalign produces innovative, high-performance, and cost-effective ... customer experience * Achieve Department KPI's * PO Management includes but is not limited to:

DR Horton

Customer Service Tech

Fort Wayne, IN · On-site

$17 - $23/hr

Schedules and manages subcontractors to make designated warranty repairs * Ensure all repairs are ... Three or more years related experience, including carpentry work, drywall, texture repair and ...

D.R. Horton, Inc

Customer Service Tech

Fort Wayne, IN · On-site

$17 - $23/hr

Schedules and manages subcontractors to make designated warranty repairs * Ensure all repairs are ... Three or more years related experience, including carpentry work, drywall, texture repair and ...

Walgreens

Customer Service Associate

Bluffton, IN · On-site

$13.25 - $18.25/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Fort Wayne, IN

$13.25 - $18.50/hr

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

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All JobsCustomer Service Experience Manager JobsCustomer Service Experience Manager Jobs in Decatur, IN

Customer Service Experience Manager information

See Decatur, IN salary details

$23.6K

$56K

$97.4K

How much do customer service experience manager jobs pay per year?

As of Jun 16, 2026, the average yearly pay for customer service experience manager in Decatur, IN is $55,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $67,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Experience Manager, and why are they important?

To thrive as a Customer Service Experience Manager, you need expertise in customer relations, problem-solving, and team leadership, often backed by a degree in business or communications. Familiarity with CRM platforms, customer feedback systems, and performance analytics tools is typically required. Exceptional interpersonal skills, emotional intelligence, and the ability to motivate and coach staff help you stand out in this role. These capabilities are crucial for driving customer satisfaction, resolving escalated issues, and enhancing the overall customer journey.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and strategies.

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day often include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and experienced legal professionals. These positions typically require advanced skills, extensive experience, and often involve demanding schedules or significant responsibilities.

Is CX a good career?

A Customer Service Experience Manager role is a viable career path that involves overseeing customer interactions, improving service quality, and leading support teams. It requires strong communication, problem-solving skills, and familiarity with customer relationship management tools. The field offers opportunities for advancement into leadership positions and specialization in areas like user experience or client relations.

What does a customer experience manager do?

A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to ensure customer satisfaction and loyalty.

What does a Customer Service Experience Manager do?

A Customer Service Experience Manager is responsible for overseeing and improving the overall customer experience within an organization. They manage customer service teams, analyze customer feedback, and develop strategies to enhance satisfaction and loyalty. Their role often involves training staff, resolving escalated issues, and collaborating with other departments to ensure that customers receive high-quality service at every touchpoint. By monitoring key performance metrics, they help drive continuous improvement in customer interactions.

How does a Customer Service Experience Manager typically collaborate with other departments to improve customer satisfaction?

Customer Service Experience Managers often work closely with teams such as sales, product development, and marketing to identify customer pain points and implement solutions. They regularly participate in cross-functional meetings to relay customer feedback and advocate for service improvements. By fostering open communication between departments, they ensure that customer insights drive positive changes across the organization, ultimately enhancing the overall customer experience.
What job categories do people searching Customer Service Experience Manager jobs in Decatur, IN look for? The top searched job categories for Customer Service Experience Manager jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Customer Service Experience Manager jobs? Cities near Decatur, IN with the most Customer Service Experience Manager job openings:
Customer Service Experience Manager jobs near you

Customer Service Rep

avalign

Fort Wayne, IN

$15.75 - $21.50/hr

Other

Posted 28 days ago

Job description

The Customer Service Representative is responsible for being the primary point of contact for customers through the purchase order management process as well as supporting all concerns related to on-time delivery of the purchase order. The Customer Service Representative is responsible for coordinating and supporting internal departments to ensure timely communication and customer satisfaction is achieved.

What You’ll Do:

  • Timely and accurate completion of PO management of assigned customers
  • Daily communication with customers on PO’s including follow up date management
  • Completing Daily Leader Standard Work for each customer
  • Collaboration across Avalign sites, commercial team and other location specific departments, to ensure customer expectations
  • and satisfaction is achieved, to continually improve the customer experience
  • Achieve Department KPI’s
  • PO Management includes but is not limited to:
    • Confirm all PO information is accurate including part number, quantity, correct pricing, shipping instructions, special documents required with shipment, current revision number, etc., in advance of releasing the order.
    • Enter the confirmed PO information into the Avalign ERP to create Sales Order (SO) and complete tasks in SFDC and workflow
    • Request all necessary additional customer data such as prints for revision changes, customer supplied lot numbers, quality document requirements, etc.
    • Send the order confirmation to the customer when the information is correct, and delivery dates have been supplied by PlanningTeam
    • Respond timely (within 24 hours) to all customer requests such as inquiries for potential to expedite specific product, status updates, potential to de-expedite specific product, canceling a PO, duplicate copies of lost documentation (i.e. invoices, shipping documents, return authorizations, tracking numbers, C of C’s), etc.
    • Oversee, monitor and communicate the progress and status of specific/critical expedite requests to completion
    • Communicate delivery adjustments (short or over) and issues as far in advance as possible to the customer
    • Adhere to and follow all work instructions and company policies as outlined in the Avalign Quality Manual
    • Process and respond timely (within 24 -48 hours) to all customer product return requests and RMA’s
    • Supports Customer Service Team as Epicor Functional Champion with responsibilities not limited to documentation, training, validation, testing, as well as supporting implementation of the Epicor system to new sites with continued enhancement support to existing Epicor sites.
    • Perform assigned duties or special assignments as requested by Manager and Department VP

What You’ll Need:

 

  • High school education (some college classes, college degree or APICS/CPIM certification a plus)
  • 2-3 years of Customer Service experience as an individual contributor preferably in a manufacturing environment.
  • Strong familiarity with MS Outlook (email), MS Word (documents), MS Excel (spreadsheets), MS PowerPoint (presentations) and Adobe Acrobat (pdf) to create, manage, update, and save electronic data on the network and send or receive from customers
  • Excellent work organization skills including the ability to produce and retain documentation of “all” contact with customer that is organized to be easily found later, ability to work on multiple projects at once, ability to prioritize tasks without supervisor help,ability to manage, maintain and attend a busy meeting/conference call calendar, etc.
  • Salesforce Service Console experience preferred.

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