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Manager Vanguard Customer Service Jobs in Decatur, IN

Famous Supply

Customer Service Manager

Van Wert, OH · On-site

$52 - $70/hr

Famous Supply is looking for a Customer Service Manager at our Van Wert, OH location. The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1-2 ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · Hybrid

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

AON PLC

Customer Service Manager

Fort Wayne, IN · On-site

$86.50 - $92/hr

Posting Description Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · On-site

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

KFC

Customer Service

Fort Wayne, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

dbi

Customer Service Representative

Fort Wayne, IN

$15.75 - $21.50/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Bluffton, IN · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Fort Wayne, IN

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Bluffton, IN · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsVanguard Customer Service JobsManager Vanguard Customer Service JobsManager Vanguard Customer Service Jobs in Decatur, IN

Manager Vanguard Customer Service information

See Decatur, IN salary details

$23.6K

$56K

$97.4K

How much do manager vanguard customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for manager vanguard customer service in Decatur, IN is $55,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $67,500.00 per year, depending on experience, location, and employer.

What does a manager in Vanguard Customer Service do?

A Manager in Vanguard Customer Service is responsible for overseeing a team of customer service representatives, ensuring high-quality service delivery to clients. They monitor team performance, provide coaching, and implement strategies to improve customer satisfaction. Additionally, they handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and industry regulations. Their role is crucial in maintaining Vanguard's reputation for excellent client service and operational efficiency.

What are the key skills and qualifications needed to thrive as a manager in Vanguard Customer Service?

To thrive as a Manager in Vanguard Customer Service, you need strong leadership abilities, in-depth knowledge of financial services, and experience in customer support, often backed by a bachelor’s degree or higher. Familiarity with CRM platforms, workflow management systems, and financial compliance tools is typically required. Outstanding communication, conflict resolution, and team-building skills help managers inspire teams and maintain high service standards. These skills and qualifications are crucial for delivering exceptional client experiences and driving team performance in a dynamic, regulated industry.

What are some common challenges faced by a manager in Vanguard Customer Service, and how can they be addressed?

Managers in Vanguard Customer Service often face the challenge of balancing high service standards with efficient team performance, especially during peak periods or when implementing new policies. Effective communication, ongoing training, and proactive support for team members are key strategies to address these challenges. Managers also need to adapt quickly to evolving client needs and regulatory changes, fostering a culture of continuous improvement within their teams. Building strong collaboration with other departments, such as compliance and IT, can help streamline processes and enhance the overall client experience.

What is the difference between Manager Vanguard Customer Service vs Customer Support Supervisor?

AspectManager Vanguard Customer ServiceCustomer Support Supervisor
Required CredentialsBachelor's degree, experience in customer service managementBachelor's degree, experience in customer support roles
Work EnvironmentCall centers, corporate offices, financial servicesCall centers, retail, service industries
Employer & Industry UsageFinancial institutions, investment firms, VanguardVarious industries including retail, tech, finance
Common Search & ComparisonYesYes

The Manager Vanguard Customer Service oversees customer service teams within Vanguard, focusing on strategic management and client satisfaction. The Customer Support Supervisor typically manages daily support operations, ensuring team performance. While both roles require customer service experience, the manager role emphasizes leadership and strategic planning, whereas the supervisor role is more operational and team-focused.

What cities near Decatur, IN are hiring for Manager Vanguard Customer Service jobs?

Cities near Decatur, IN with the most Manager Vanguard Customer Service job openings:

Manager Vanguard Customer Service jobs near you

Customer Service Manager

Famous Supply

Van Wert, OH • On-site

$52 - $70/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Famous Supply rating

8.1

Company rating: 8.1 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

113th of 429 rated retail wholesalers

Job description

Famous Supply is looking for a Customer Service Manager at our Van Wert, OH location. The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1-2 associates focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a “working manager” and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.

Primary Job Responsibilities
  • Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.
  • Leverage the functionalities of the company’s ERP system to manage inventory data, process orders, and generate reports.
  • Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.
  • Use material handling equipment and/or ladders to pull customer parts orders.
  • Oversee the work of branch associates, ensuring they are properly trained.
  • Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers.
  • Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities.
  • Attention to detail to ensure warehouse tasks are done accurately.
Required Experience and Skills
  • Customer Service Experience
  • Warehouse Experience
  • Ability to lift 50 lbs.
  • Ability to stand on feet for majority of an 8 hour day
  • Ability to work in a fast-paced environment
Preferred but not Required Experience and Skills
  • Distribution and/or wholesale experience
  • HVAC/ Plumbing/Building Products knowledge
  • Forklift experience
  • Experience using RF Scanners
What Makes Us Famous!
  • Health, Vision, and Dental Insurance
  • Paid Time Off (Vacation and Holidays)
  • Paid Maternity and Paternity Leave
  • 401K Employer Match
  • Bonus Opportunity
  • Strong Culture through our 40 Fundamentals
  • Family Atmosphere
  • Fitness Reimbursement Program
  • Associate Referral Bonus Program
  • Learning and Development Opportunities
  • Leadership Development Program
  • Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family‑owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/).

To learn more about what makes us Famous, visit Famous-Supply.com.

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.

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