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Manager Vanguard Customer Service Jobs in Decatur, IN

Dauphin

Customer Service Manager

Decatur, IN

Customer Service Manager Decatur Diamond, a privately held, US manufacturer of diamond-based, precision cutting tools, is seeking a qualified Customer Service Manager to manage and lead our Customer ...

Heritage Cutter

Customer Service Manager

Decatur, IN · On-site

Customer Service Manager Decatur Diamond, a privately held, US manufacturer of diamond-based, precision cutting tools, is seeking a qualified Customer Service Manager to manage and lead our Customer ...

Dauphin

Customer Service Manager

Decatur, IN · On-site

Customer Service Manager Decatur Diamond, a privately held, US manufacturer of diamond-based, precision cutting tools, is seeking a qualified Customer Service Manager to manage and lead our Customer ...

CFS

Customer Service

Fort Wayne, IN

$15.75 - $21.50/hr

Customer Service Representative - Urgently Hiring Full-Time | Monday - Friday Greater Fort Wayne ... Manage high-volume customer communication via phone, email, and messaging * Provide timely ...

New

CFS

Customer Service

Fort Wayne, IN

$15.75 - $21.50/hr

Customer Service Representative - Urgently Hiring Full-Time | Monday - Friday Greater Fort Wayne ... Manage high-volume customer communication via phone, email, and messaging * Provide timely ...

New

CFS

Customer Service

Fort Wayne, IN

$15.75 - $21.50/hr

Customer Service Representative - Urgently Hiring Full-Time | Monday - Friday Greater Fort Wayne ... Manage high-volume customer communication via phone, email, and messaging * Provide timely ...

New

CFS

Customer Service

Fort Wayne, IN

$15.75 - $21.50/hr

Customer Service Representative - Urgently Hiring Full-Time | Monday - Friday Greater Fort Wayne ... Manage high-volume customer communication via phone, email, and messaging * Provide timely ...

New

KFC

Customer Service

Fort Wayne, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

dbi

Customer Service Representative

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

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Manager Vanguard Customer Service information

See Decatur, IN salary details

$23.6K

$56K

$97.4K

How much do manager vanguard customer service jobs pay per year?

As of May 30, 2026, the average yearly pay for manager vanguard customer service in Decatur, IN is $55,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $67,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager in Vanguard Customer Service, and why are they important?

To thrive as a Manager in Vanguard Customer Service, you need strong leadership abilities, in-depth knowledge of financial services, and experience in customer support, often backed by a bachelor’s degree or higher. Familiarity with CRM platforms, workflow management systems, and financial compliance tools is typically required. Outstanding communication, conflict resolution, and team-building skills help managers inspire teams and maintain high service standards. These skills and qualifications are crucial for delivering exceptional client experiences and driving team performance in a dynamic, regulated industry.

What are some common challenges faced by a Manager in Vanguard Customer Service, and how can they be addressed?

Managers in Vanguard Customer Service often face the challenge of balancing high service standards with efficient team performance, especially during peak periods or when implementing new policies. Effective communication, ongoing training, and proactive support for team members are key strategies to address these challenges. Managers also need to adapt quickly to evolving client needs and regulatory changes, fostering a culture of continuous improvement within their teams. Building strong collaboration with other departments, such as compliance and IT, can help streamline processes and enhance the overall client experience.

What does a Manager in Vanguard Customer Service do?

A Manager in Vanguard Customer Service is responsible for overseeing a team of customer service representatives, ensuring high-quality service delivery to clients. They monitor team performance, provide coaching, and implement strategies to improve customer satisfaction. Additionally, they handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and industry regulations. Their role is crucial in maintaining Vanguard's reputation for excellent client service and operational efficiency.

What is the difference between Manager Vanguard Customer Service vs Customer Support Supervisor?

AspectManager Vanguard Customer ServiceCustomer Support Supervisor
Required CredentialsBachelor's degree, experience in customer service managementBachelor's degree, experience in customer support roles
Work EnvironmentCall centers, corporate offices, financial servicesCall centers, retail, service industries
Employer & Industry UsageFinancial institutions, investment firms, VanguardVarious industries including retail, tech, finance
Common Search & ComparisonYesYes

The Manager Vanguard Customer Service oversees customer service teams within Vanguard, focusing on strategic management and client satisfaction. The Customer Support Supervisor typically manages daily support operations, ensuring team performance. While both roles require customer service experience, the manager role emphasizes leadership and strategic planning, whereas the supervisor role is more operational and team-focused.

What are popular job titles related to Manager Vanguard Customer Service jobs in Decatur, IN? For Manager Vanguard Customer Service jobs in Decatur, IN, the most frequently searched job titles are:
What job categories do people searching Manager Vanguard Customer Service jobs in Decatur, IN look for? The top searched job categories for Manager Vanguard Customer Service jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Manager Vanguard Customer Service jobs? Cities near Decatur, IN with the most Manager Vanguard Customer Service job openings:
Manager Vanguard Customer Service jobs near you

Customer Service Manager

Dauphin

Decatur, IN

Full-time

Medical, Dental, Vision, Life, PTO

Posted 8 days ago

Job description

Customer Service Manager


Decatur Diamond, a privately held, US manufacturer of diamond-based, precision cutting tools,
is seeking a qualified Customer Service Manager to manage and lead our Customer Service Department for our production facility located in Decatur, Indiana.


Decatur Diamond has a broad offering of diamond-based tools in the industry. Our products include, but are not limited to the Ultra Mill milling cutter and associated diamond-based cartridges and inserts, fixed-pocket brazed tools, CVD coated solid carbide rounds and inserts, as well as very high precision, diamond based-complex rounds, (e.g., automotive reamers, valve seat and guide tools, etc.)


The hours for this position will be 8:00 AM - 5:00 PM, Monday through Friday.


We are seeking a dynamic and experienced Customer Service Manager to lead our customer service department in a fast-paced manufacturing environment. The ideal candidate will be responsible for overseeing the daily operations of the customer service department, driving process improvements, ensuring high levels of customer satisfaction, and coordinating efforts across departments to meet customer demands and business objectives.


Key Responsibilities


Customer Relationship Management: Act as the primary escalation point for complex customer issues, maintaining strong relationships with key accounts and ensuring proactive communication regarding order status, delays, and resolutions.


Quote Processing: Work as a liaison between Customer/Outside Sales Department and Engineering initiating RFQs through completion and communicating final quote to Customer/Outside Sales.


Order and Shipping Coordination: Oversee the order entry and processing cycle, coordinating closely with the sales, production, quality, and shipping departments to ensure timely and accurate delivery of products.


Process Improvement: Analyze feedback and data to identify areas for improvement and implement solutions to streamline operations and reduce errors.


Performance Tracking and Reporting: Monitor and report on key performance indicators (KPIs) such as customer satisfaction, on-time delivery, and order accuracy.


Product Knowledge: Ensure the team maintains comprehensive knowledge of the company's product lines, specifications, and industry standards to provide accurate information and technical advice to customers.


Qualifications


Ideally will have 3 years of experience in customer service management, preferably within a manufacturing or industrial environment.


Preferred experience working with cross-functional departments.


Familiarity with Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems.
Skills:


Excellent written and verbal communication, interpersonal, and leadership skills.


Strong problem-solving, decision-making, and analytical abilities with a data-driven approach to process improvement.


Proficiency in Microsoft Office Suite (Word, Excel, Outlook).


Ability to work in a fast-paced environment, multitask, and adapt to shifting priorities.


Benefits:


Decatur Diamond, LLC offers a competitive and comprehensive benefit package, including medical, dental, vision, 401(k)with both base and matching contribution, paid holidays and vacation, long-term and short-term disability and life insurance.

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