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Manager Vanguard Customer Service Jobs (NOW HIRING)

Vanguard Kia of Arlington

Service Valet

Arlington, TX · On-site

$12.50 - $16/hr

Commitment to delivering world-class customer service * Efficient time management skills * Professional dress, speech, behavior, and appearance * Proficiency in computer skills Vanguard Auto Group is ...

Vanguard GMC of Carrollton

Service Valet

Carrollton, TX · On-site

$15 - $17/hr

Commitment to delivering world-class customer service * Efficient time management skills * Professional dress, speech, behavior, and appearance * Proficiency in computer skills Vanguard Auto Group is ...

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Manager Vanguard Customer Service information

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$24.5K

$58K

$101K

How much do manager vanguard customer service jobs pay per year?

As of Jul 23, 2026, the average yearly pay for manager vanguard customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Vanguard Customer Service vs Customer Support Supervisor?

AspectManager Vanguard Customer ServiceCustomer Support Supervisor
Required CredentialsBachelor's degree, experience in customer service managementBachelor's degree, experience in customer support roles
Work EnvironmentCall centers, corporate offices, financial servicesCall centers, retail, service industries
Employer & Industry UsageFinancial institutions, investment firms, VanguardVarious industries including retail, tech, finance
Common Search & ComparisonYesYes

The Manager Vanguard Customer Service oversees customer service teams within Vanguard, focusing on strategic management and client satisfaction. The Customer Support Supervisor typically manages daily support operations, ensuring team performance. While both roles require customer service experience, the manager role emphasizes leadership and strategic planning, whereas the supervisor role is more operational and team-focused.

How much does a Vanguard fund manager make?

A Vanguard fund manager's salary typically ranges from $80,000 to $150,000 annually, depending on experience, location, and fund size. Compensation may also include bonuses and performance-based incentives, especially for senior or specialized roles.

What is the highest paying job in customer service?

The highest paying roles in customer service are typically managerial or executive positions, such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and strategies.

What does a Manager in Vanguard Customer Service do?

A Manager in Vanguard Customer Service is responsible for overseeing a team of customer service representatives, ensuring high-quality service delivery to clients. They monitor team performance, provide coaching, and implement strategies to improve customer satisfaction. Additionally, they handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and industry regulations. Their role is crucial in maintaining Vanguard's reputation for excellent client service and operational efficiency.

Does Vanguard allow remote work?

Vanguard Customer Service Manager roles typically offer remote work options, especially for experienced employees, but availability depends on the specific position and location. Many customer service roles at Vanguard can be performed remotely with proper equipment and adherence to company policies.

What are some common challenges faced by a Manager in Vanguard Customer Service, and how can they be addressed?

Managers in Vanguard Customer Service often face the challenge of balancing high service standards with efficient team performance, especially during peak periods or when implementing new policies. Effective communication, ongoing training, and proactive support for team members are key strategies to address these challenges. Managers also need to adapt quickly to evolving client needs and regulatory changes, fostering a culture of continuous improvement within their teams. Building strong collaboration with other departments, such as compliance and IT, can help streamline processes and enhance the overall client experience.

Is it hard to get hired by Vanguard?

The Manager Vanguard Customer Service role typically requires relevant experience in customer service and management, along with strong communication skills. The hiring process can be competitive, often involving multiple interview rounds and assessments of skills and fit for the role.

What are the key skills and qualifications needed to thrive as a Manager in Vanguard Customer Service, and why are they important?

To thrive as a Manager in Vanguard Customer Service, you need strong leadership abilities, in-depth knowledge of financial services, and experience in customer support, often backed by a bachelor’s degree or higher. Familiarity with CRM platforms, workflow management systems, and financial compliance tools is typically required. Outstanding communication, conflict resolution, and team-building skills help managers inspire teams and maintain high service standards. These skills and qualifications are crucial for delivering exceptional client experiences and driving team performance in a dynamic, regulated industry.
What cities are hiring for Manager Vanguard Customer Service jobs? Cities with the most Manager Vanguard Customer Service job openings:
What are the most commonly searched types of Vanguard Customer Service jobs? The most popular types of Vanguard Customer Service jobs are:
What states have the most Manager Vanguard Customer Service jobs? States with the most job openings for Manager Vanguard Customer Service jobs include:
Manager Vanguard Customer Service jobs near you
Infographic showing various Manager Vanguard Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Advice Client Service Representative

Advice Client Service Representative

Vanguard Group

Dallas, TX • On-site

$76K - $82K/yr

Full-time

Posted 11 days ago

Vanguard rating

8.7

Company rating: 8.7 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

17th of 150 rated financial services

Job description

Job Description :
At Vanguard, we have a client-first mentality that we live and breathe every day through our mission, "to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success." As an Advice Support Representative, you will partner closely with advisors to efficiently serve our advised clients through the phone channel , while build ing your financial acumen.
At Vanguard, we believe in supporting our "crew" personally through all life stages. Total potential compensation for this role is $76,000-$82,000 ($64,000-70,000 base salary plus up to a $12,500 bonus and additional hourly pay) within your first year upon obtaining the required licensing and achieving performance standards.
How you'll make a difference:
  • Answer inbound calls, or work on case-based assignments to meet the service and trading needs of both Vanguard advisors and advised clients, that may require research, analysis, and collaboration to resolve complex client situations and deliver tailored solutions

  • Partner with financial advisors to execute on multiple planning deliverables related to the managed client experience: onboarding, implementing portfolios, rebalancing , and meeting point - in - time monetary needs.

  • Ask probing questions to identify client needs and c ollaborate with financial advisors and other business groups to best meet clients' service needs.

  • Develop and maintain current knowledge of Vanguard's fund s, services, and technology, as well as an understanding of current market factors and how they affect Vanguard's funds and products.

  • Participate in special projects and perform other duties as assigned.

Advance your skill set and your career
The Advice Support Representative role is a great launching point for individuals looking to start a career in advice. In this role, you will work alongside Vanguard's financial advisors to help them meet client servicing needs and execute on account changes and trading needed to maintain advised client portfolios . Potential applicants will have strong written and verbal communication skills, a desire to learn about Vanguard's investment and advice methodology , and the desire to interact with clients and internal business partners.
What it takes
  • The SIE is a mandatory requirement of the job and must be obtained no later than 14 calendar days before identified start date

  • Undergraduate degree or equivalent experience is required .

  • Interest in financial planning, investment advice, and wealth management (preferred, but not required ).

  • Ability to successfully pass the Series 7 and Series 63 (or equivalent licenses) within the time frame described in Vanguard's FINRA Licensing Policy by utilizing resources and support provided by Vanguard.

  • Ability to maintain an understanding of investment planning methodology and plan implementation strategies.

  • Learning agility to navigate continuously evolving desktop applications and technology-based advice offers.

  • Excellent communications skills (both written and verbal).

  • Strong analytical, organizational, and time management skills.

  • Confidence speaking directly with clients.

How we will help :
Choosing the next step in your career path can be a difficult decision - we are here to support you to ensure you thrive professionally from the moment you join. Our training, development, culture, and benefits are designed with crew in mind. We will provide you with:
  • Fully paid training, coaching, and continuous support needed to pass the SIE and FINRA Series 7 & 63.

  • Acumen building on our products and services to equip you with the expertise necessary to have meaningful conversations with our clients.

  • Access to learning and development resources to equip, and empower, you with the skillset to continuously improve and problem solve in collaboration with your peers and business partners

  • Hands-on coaching by purpose-driven leaders to help you excel in your current role, and prepare you for the next

Why Vanguard
If you are offered and accept this position, and you do not have the necessary FINRA licenses for the role, then you must obtain the required licenses within the specified period of time . Additionally, if you are not currently registered with FINRA in any capacity , prior to moving into this licensed role, you will be asked to provide authorization for Vanguard to conduct a credit and criminal check in accordance with the FINRA regulations. Please note, the credit and criminal check requirement does not apply to crew who are currently registered with FINRA. Please reference the following article with regard to the licensing requirements of this position.
Special Factors:
You should be aware this will designate you as an Advisor Access Person and carries with it certain responsibilities and restrictions. Reference the Code of Ethics Policy for further details.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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