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Evening Vanguard Customer Service Jobs (NOW HIRING)

Vanguard Truck Centers

Service Advisor

Harrisonburg, VA · On-site

$25 - $30/hr

Exercise Vanguard established Processes and Procedures. * Initiate customer repair using the ... Drive service sales by capitalizing on upsell opportunities. * Review Repair Order prior to close ...

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How much do evening vanguard customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for evening vanguard customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Evening Vanguard Customer Service vs Evening Vanguard Retail Associate?

AspectEvening Vanguard Customer ServiceEvening Vanguard Retail Associate
CredentialsHigh school diploma or equivalent; customer service certifications optionalHigh school diploma or equivalent; retail training preferred
Work EnvironmentCall centers, customer support offices, or online supportRetail stores, shopping centers, or mall environments
Employer & IndustryRetail companies, service providers, or e-commerceRetail stores, supermarkets, or department stores
Job FocusHandling customer inquiries, resolving issues, providing supportAssisting customers in-store, sales, stocking, and checkout

While both roles involve customer interaction, Evening Vanguard Customer Service primarily focuses on remote or phone-based support, whereas Evening Vanguard Retail Associate works directly in retail stores assisting customers face-to-face. Both roles require strong communication skills and a customer-oriented approach, but differ in work environment and daily tasks.

What cities are hiring for Evening Vanguard Customer Service jobs? Cities with the most Evening Vanguard Customer Service job openings:
What are the most commonly searched types of Vanguard Customer Service jobs? The most popular types of Vanguard Customer Service jobs are:
What states have the most Evening Vanguard Customer Service jobs? States with the most job openings for Evening Vanguard Customer Service jobs include:
Evening Vanguard Customer Service jobs near you

Service Advisor

Vanguard Truck Centers

Harrisonburg, VA

$25 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Vanguard Truck Centers rating

7.3

Company rating: 7.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

49th of 151 rated car dealerships

Job description

Are you looking for a fulfilling career with a successful company that is growing and profitable? At Vanguard Truck Centers we invest in our people and recognize that our employees are our greatest assets. We are seeking talent that is driven with a great attitude, has a desire for success, team-oriented and are ultimate leaders.

Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.

Values:

- To protect our integrity first

- To promote ingenuity and challenge everything

- To develop people

- To pursue excellence

The Company: Our strength is in our people and teamwork.

Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country.

Vanguard Truck Centers is a Successful Company that is Growing and Profitable!

BENEFITS

- Competitive salary

- 401k with employer match (after 3 months of employment)

- Medical, dental, and vision insurance

- Employer paid STD and Basic life

- Optional life and LTD

- Flexible Spending Account

- PTO Paid Time Off program

- Career Advancement Opportunities

RESPONSIBILITIES

  • Exercise Vanguard established Processes and Procedures.
  • Initiate customer repair using the Certified Uptime Center process (JPRO).
  • Monitor customer repair process from initiation to close.
  • Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
  • Manage internal / departmental communications to insure timely and smooth repair event.
  • Drive service sales by capitalizing on upsell opportunities.
  • Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
  • Communicate awareness of the Customer Experience Management survey (CEM).
  • Daily review of open repair orders with Service Manager as a part of the daily RO close process.
  • Participate in developmental and assigned training paths.
  • Maintain Vanguard customer service standards
  • Engagement in TEAM environment.
  • Keep work area clean and organized.
  • Communicate work place or process issues and provide resolution input.
  • Participate in Service Department meetings.
  • Assists with the flow of work in the service department.

- 2 years of Service Advisor experience required

- Heavy duty truck experience preferred

- Automotive Service Excellence (ASE) Certifications

- Manufacturer Training

- Valid Driver's License

- Ability to meet insurability requirements

Safety shoes are required on day one of employment. Employees must wear approved safety footwear at all times while working in designated shop and service areas- Background screening is a mandatory prerequisite for employment consideration.

Vanguard Truck Centers afford equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap or veteran status.

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