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Manager Vanguard Customer Service Jobs (NOW HIRING)

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site

Bourns Inc. is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside ...

Hobby Lobby

Customer Service Manager

Milford, CT · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Safe Fleet

Customer Service Manager

Belton, MO · On-site

Customer Service Manager  ROM Manufacturing  Position Summary  The Customer Service Manager is responsible for leading and developing the customer service function to deliver exceptional ...

MOTOCOL

Customer Service Manager

Denver, CO · On-site

$60 - $80/hr

The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who ...

Hobby Lobby Careers

Customer Service Manager

Marysville, WA · On-site

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

BIC

Be Seen First

Customer Service Manager

Shelton, CT · On-site

$115K - $125K/yr

Partner with the Senior Manager, Customer Service - US, and cross-functional leaders to support the execution of BIC's broader three-year growth and supply chain strategy. * Lead change management ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

ARM Enterprises

Customer Service Manager

La Mirada, CA · On-site

$20 - $25/hr

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer ...

Duravant

Customer Service Manager

Wood Dale, IL · On-site

POSITION SUMMARY We are seeking an experienced and results-driven Manager of Customer Service to lead our customer service representative (CSR) team. This role is responsible for overseeing day-to ...

Lexitas

Customer Service Manager

Bryan, TX · On-site

$55K/yr

CUSTOMER SERVICE MANAGER: Lexitas provides legal and corporate support services for clients who value proactive communicators and trusted relationship-builders. LOCATION: This is a full-time, on-site ...

New

WEC Energy Group

Manager Customer Service

Chicago, IL · On-site

$120 - $180/hr

Peoples Gas Light & Coke Co, a subsidiary of WEC Energy Group, is seeking a Manager Customer Service in our Chicago, Illinois location. WEC Energy Group is one of the nation's largest electric ...

WEC Energy Group

Manager Customer Service

Chicago, IL

$179K/yr

Peoples Gas Light & Coke Co, a subsidiary of WEC Energy Group, is seeking a Manager Customer Service in our Chicago, Illinois location. About Us WEC Energy Group is one of the nation's largest ...

Hobby Lobby

Customer Service Manager

Wooster, OH · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Bay Shore, NY · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

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Manager Vanguard Customer Service information

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$24.5K

$58K

$101K

How much do manager vanguard customer service jobs pay per year?

As of Sep 3, 2026, the average yearly pay for manager vanguard customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a manager in Vanguard Customer Service do?

A Manager in Vanguard Customer Service is responsible for overseeing a team of customer service representatives, ensuring high-quality service delivery to clients. They monitor team performance, provide coaching, and implement strategies to improve customer satisfaction. Additionally, they handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and industry regulations. Their role is crucial in maintaining Vanguard's reputation for excellent client service and operational efficiency.

What are the key skills and qualifications needed to thrive as a manager in Vanguard Customer Service?

To thrive as a Manager in Vanguard Customer Service, you need strong leadership abilities, in-depth knowledge of financial services, and experience in customer support, often backed by a bachelor’s degree or higher. Familiarity with CRM platforms, workflow management systems, and financial compliance tools is typically required. Outstanding communication, conflict resolution, and team-building skills help managers inspire teams and maintain high service standards. These skills and qualifications are crucial for delivering exceptional client experiences and driving team performance in a dynamic, regulated industry.

What are some common challenges faced by a manager in Vanguard Customer Service, and how can they be addressed?

Managers in Vanguard Customer Service often face the challenge of balancing high service standards with efficient team performance, especially during peak periods or when implementing new policies. Effective communication, ongoing training, and proactive support for team members are key strategies to address these challenges. Managers also need to adapt quickly to evolving client needs and regulatory changes, fostering a culture of continuous improvement within their teams. Building strong collaboration with other departments, such as compliance and IT, can help streamline processes and enhance the overall client experience.

What is the difference between Manager Vanguard Customer Service vs Customer Support Supervisor?

AspectManager Vanguard Customer ServiceCustomer Support Supervisor
Required CredentialsBachelor's degree, experience in customer service managementBachelor's degree, experience in customer support roles
Work EnvironmentCall centers, corporate offices, financial servicesCall centers, retail, service industries
Employer & Industry UsageFinancial institutions, investment firms, VanguardVarious industries including retail, tech, finance
Common Search & ComparisonYesYes

The Manager Vanguard Customer Service oversees customer service teams within Vanguard, focusing on strategic management and client satisfaction. The Customer Support Supervisor typically manages daily support operations, ensuring team performance. While both roles require customer service experience, the manager role emphasizes leadership and strategic planning, whereas the supervisor role is more operational and team-focused.

What cities are hiring for Manager Vanguard Customer Service jobs?

Cities with the most Manager Vanguard Customer Service job openings:

What are the most commonly searched types of Vanguard Customer Service jobs?

The most popular types of Vanguard Customer Service jobs are:

What states have the most Manager Vanguard Customer Service jobs?

States with the most job openings for Manager Vanguard Customer Service jobs include:

Manager Vanguard Customer Service jobs near you
Infographic showing various Manager Vanguard Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Manager

TransCore

Auburn, MA • On-site

$90K/yr

Full-time

Re-posted 21 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

134th of 161 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to join our team in Auburn, Massachusetts.
Summary: Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management. The Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), the Customer Service Manager is responsible for maintaining the expected profit margins at each WIC location individually.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Maintain a full understanding of all E-ZPass MA and PBP programs and is well-versed in all Customer Care Representative, Team Lead and Supervisor tasks
  • Participates in bi-weekly Project Manager and software development calls to ensure all Customer Care issues are addressed, corrected, tested and implemented timely
  • Support MassDOT's Director of Statewide tolling for key high-level requests from operations including legal hearings, subpoena's and detailed customer account history
  • Develop agenda and present all relevant Customer Care issues to discuss with MassDOT Management team for the Monthly Status Meetings
  • Understands the business rules of all E-ZPass MA and PBP programs as they apply to account establishment, account maintenance and transponder inventory tasks
  • In conjunction with the Customer Care Supervisor's, oversees 6 WIC locations and continually monitor and assess service levels including the number of walk-ins, wait times and customer feedback
  • Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations
  • Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department (#3-5, #43-45, #1-2 and #6-11 in conjunction with the Account and Finance Manager, #37-38 and #66 in conjunction with the Customer Communications Manager and Accounting and Finance Manager); informing the CSC Program Manager when issues arise that impact metrics
  • Serving as customer service role model, ensure all Customer Care representatives are courteous, professional and attuned to customer needs
  • Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels
  • Correct and address any QA findings, develop preventive measures, support training and cross training processes and continue to mentor new and existing staff to ensure overall quality of delivered services
  • Work with the QC/QA department to implement efficiencies by evaluating processes for improvements where possible
  • Periodically travel to WIC's to maintain effective relationships and communication with team members
  • Act as safety Manager for all locations (including WIC's) and building security, first contact for alarms and access granted and revoked as needed for all staff
  • Must remain professional under every circumstance with customers/non-customers

Required Skills:
  • 5 plus years Supervisory experience with hands-on customer service experience
  • Proven ability to navigate and elaborate integrity system data activity
  • Advance skills in Microsoft Office products and proficient in running SQL scripts
  • Must be a team player, self-motivated and success oriented for the entire CSC Program
  • Bilingual in Spanish a plus

Education:
  • Minimum of an Associates degree required
  • Bachelor's degree preferred

Salary Range: $70 - 90k annually based upon qualifications and experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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