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Manager Vanguard Customer Service Jobs (NOW HIRING)

Vanguard

Manager, Machine Learning Engineer

Dallas, TX

$101K - $133K/yr

... Advisory Services (FAS) business objectives. Partners closely with Product, Data Science ... About Vanguard At Vanguard, we don't just have a mission--we're on a mission. To work for the ...

Vanguard Group

Brand Strategy Consultant

Malvern, PA · On-site

... across Vanguard. This person will serve as a strategic partner to our Financial Advisor Services ... Proactively identifies, manages, and mitigates risks on marketing activities. Communicates ...

Cognier Inc

Customer Service Manager

Tacoma, WA · Remote

Cognier Inc is seeking a highly motivated and experienced Customer Service Manager to join our dynamic team. In this key leadership role, you will be responsible for overseeing the customer service ...

Motocol

Customer Service Manager

Denver, CO

The Customer Service Manager oversees the functions of Customer Services through effective and efficient services, resources and support tools. This client has a non-traditional management team who ...

Surge Staffing

Customer Service Manager

Killbuck, OH · On-site

$60K - $80K/yr

Position Overview We are seeking an experienced and customer-focused Customer Service Manager to oversee customer service operations and ensure a high level of customer satisfaction throughout the ...

navymutual

Manager, Customer Service

Arlington, VA

Navy Mutual is seeking a strategic and hands-on Manager of Customer Service to lead and elevate our Member experience across our life insurance and annuity business. This role is critical in ...

Hobby Lobby Careers

Customer Service Manager

Berlin, VT

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

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All JobsManager Vanguard Customer Service Jobs

Manager Vanguard Customer Service information

See salary details

$24.5K

$58K

$101K

How much do manager vanguard customer service jobs pay per year?

As of Jun 15, 2026, the average yearly pay for manager vanguard customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Vanguard Customer Service vs Customer Support Supervisor?

AspectManager Vanguard Customer ServiceCustomer Support Supervisor
Required CredentialsBachelor's degree, experience in customer service managementBachelor's degree, experience in customer support roles
Work EnvironmentCall centers, corporate offices, financial servicesCall centers, retail, service industries
Employer & Industry UsageFinancial institutions, investment firms, VanguardVarious industries including retail, tech, finance
Common Search & ComparisonYesYes

The Manager Vanguard Customer Service oversees customer service teams within Vanguard, focusing on strategic management and client satisfaction. The Customer Support Supervisor typically manages daily support operations, ensuring team performance. While both roles require customer service experience, the manager role emphasizes leadership and strategic planning, whereas the supervisor role is more operational and team-focused.

What does a Manager in Vanguard Customer Service do?

A Manager in Vanguard Customer Service is responsible for overseeing a team of customer service representatives, ensuring high-quality service delivery to clients. They monitor team performance, provide coaching, and implement strategies to improve customer satisfaction. Additionally, they handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and industry regulations. Their role is crucial in maintaining Vanguard's reputation for excellent client service and operational efficiency.

What are some common challenges faced by a Manager in Vanguard Customer Service, and how can they be addressed?

Managers in Vanguard Customer Service often face the challenge of balancing high service standards with efficient team performance, especially during peak periods or when implementing new policies. Effective communication, ongoing training, and proactive support for team members are key strategies to address these challenges. Managers also need to adapt quickly to evolving client needs and regulatory changes, fostering a culture of continuous improvement within their teams. Building strong collaboration with other departments, such as compliance and IT, can help streamline processes and enhance the overall client experience.

What are the key skills and qualifications needed to thrive as a Manager in Vanguard Customer Service, and why are they important?

To thrive as a Manager in Vanguard Customer Service, you need strong leadership abilities, in-depth knowledge of financial services, and experience in customer support, often backed by a bachelor’s degree or higher. Familiarity with CRM platforms, workflow management systems, and financial compliance tools is typically required. Outstanding communication, conflict resolution, and team-building skills help managers inspire teams and maintain high service standards. These skills and qualifications are crucial for delivering exceptional client experiences and driving team performance in a dynamic, regulated industry.
More about Manager Vanguard Customer Service jobs
What cities are hiring for Manager Vanguard Customer Service jobs? Cities with the most Manager Vanguard Customer Service job openings:
What are the most commonly searched types of Vanguard Customer Service jobs? The most popular types of Vanguard Customer Service jobs are:
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Manager Vanguard Customer Service jobs near you
Infographic showing various Manager Vanguard Customer Service job openings in the United States as of June 2026, with employment types broken down into 65% Full Time, 34% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Fixed income Service Specialist

Fixed income Service Specialist

Vanguard Group, Inc.

Malvern, PA • On-site

$1.5K - $1.8K/wk

Full-time

Posted 6 days ago

Vanguard rating

8.7

Company rating: 8.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services

Job description

Summary
In Fixed Income Service, we improve Vanguard's ability to deliver unmatched fixed income investment outcomes by ensuring high-quality inputs for daily trading, translating those inputs into a holistic portfolio view, and informing portfolio management strategies through expert insights and analytics. The Fixed Income Service Specialist serves as a subject matter expert on a team responsible for delivering investment data and trade support across the investment lifecycle to Vanguard's various fixed income trading desks. In the role, you'll partner closely with portfolio managers, traders, and cross functional teams, ensuring our fixed income strategies are powered by accurate data, strong controls, and scalable processes - all aligned with Vanguard's mission to give investors the best chance for investment success.
Core Responsibilities (What you'll do)
  • Lead execution of portfolio administration, data management, operational, and trade readiness activities for Vanguard's fixed income portfolios and investment strategies

  • Perform advanced analysis and reconciliation of investment and portfolio data inputs to support portfolio oversight and decision-making.

  • Oversee and lead resolution of complex data or operational issues, performs rout-cause analysis, and drives remediation.

  • Maintain and validate benchmark, security, and portfolio data across systems.

  • Serve as a primary operational liaison for portfolio managers, traders, and business partners on complex investment operations and data-related inquiries.

  • Identify opportunities to improve workflows, process documentation, standard operating procedures, and controls; contributes to continuous improvement initiatives to enhance efficiency, accuracy, and control.

  • Build and apply a deep knowledge of fixed income investment products (e.g., asset backed securities, swaps, foreign exchange, bank loans, private placements), trade lifecycle processes, and operational risk considerations to support portfolio administration and issue resolution.

  • Leas team involvement in initiatives related to new portfolios, new products and product changes, and market-driven changes.

  • Coache junior team members through oversight, guidance, knowledge sharing, and escalation support; serve as an informal leader within the team.

  • Participate in special projects and perform other duties as assigned.

Qualifications (What we're looking for)
  • Minimum of five years of experience in financial services or a related field

  • Undergraduate degree or equivalent combination of trading and experience. Graduate degree preferred.

  • Strong understanding of investment operations, financial markets, and fixed income products. CFA charter holder or candidate preferred.

  • Ability to work across teams, build relationships, and communicate effectively with a variety of stakeholders.

  • Analytical and problem-solving skills, with attention to detail and a focus on delivering high-quality results.

  • An interest in continuous improvement and helping teams adapt to evolving business needs.

Special considerations
  • Role is part of Vanguard's US Fixed Income Service team.

  • Requires close partnership with investment professionals and cross-functional stakeholders.

  • May involve participation in strategic initiatives, new product launches, and regulatory-driven changes.

Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

What Vanguard employees say

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