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Vanguard Customer Service Jobs (NOW HIRING)

Vanguard Truck Centers

Service Advisor

Harrisonburg, VA · On-site

$25 - $30/hr

Exercise Vanguard established Processes and Procedures. * Initiate customer repair using the ... Drive service sales by capitalizing on upsell opportunities. * Review Repair Order prior to close ...

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Vanguard Truck Centers

Service Advisor

Harrisonburg, VA · On-site

$25 - $30/hr

Exercise Vanguard established Processes and Procedures. * Initiate customer repair using the ... Drive service sales by capitalizing on upsell opportunities. * Review Repair Order prior to close ...

New

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How much do vanguard customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for vanguard customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Vanguard Customer Service job?

A Vanguard Customer Service job involves assisting clients with their investment accounts, answering inquiries about financial products, and providing guidance on company policies and procedures. Representatives ensure a positive customer experience by resolving issues, processing transactions, and educating clients on available resources. Strong communication skills and a commitment to excellent service are essential.

What are the key skills and qualifications needed to thrive in the Vanguard Customer Service position, and why are they important?

To thrive as a Vanguard Customer Service representative, you need strong communication skills, attention to detail, and a good understanding of financial products, often supported by a bachelor's degree or relevant experience. Familiarity with customer relationship management (CRM) systems, financial software, and sometimes FINRA Series 6 or 7 licensing is commonly required. Problem-solving abilities, patience, and a client-focused attitude are key soft skills that set high performers apart in this role. These qualifications ensure representatives can assist clients accurately, maintain compliance, and build trust, which are crucial for upholding Vanguard's reputation and fostering customer loyalty.

What are the typical opportunities for career advancement within Vanguard's customer service team?

Vanguard offers numerous opportunities for career growth within its customer service department. Many representatives start in client-facing roles and, through strong performance and ongoing professional development, may advance to positions such as team lead, supervisor, or transition into specialized roles in financial advising, training, or operations. The company is known for supporting employees with internal training programs and encourages lateral moves to broaden industry experience. Career growth is driven by demonstrated customer service excellence, expertise in financial products, and a willingness to embrace new challenges.

More about Vanguard Customer Service jobs
What cities are hiring for Vanguard Customer Service jobs? Cities with the most Vanguard Customer Service job openings:
What are the most commonly searched types of Vanguard Customer Service jobs? The most popular types of Vanguard Customer Service jobs are:
What states have the most Vanguard Customer Service jobs? States with the most job openings for Vanguard Customer Service jobs include:
What job categories do people searching Vanguard Customer Service jobs look for? The top searched job categories for Vanguard Customer Service jobs are:
Vanguard Customer Service jobs near you
Infographic showing various Vanguard Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Service Advisor

Service Advisor

Vanguard Truck Centers

Harrisonburg, VA • On-site

$25 - $30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 hours ago

Vanguard Truck Centers rating

8.6

Company rating: 8.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

11th of 150 rated car dealerships

Job description

Are you looking for a fulfilling career with a successful company that is growing and profitable? At Vanguard Truck Centers we invest in our people and recognize that our employees are our greatest assets. We are seeking talent that is driven with a great attitude, has a desire for success, team-oriented and are ultimate leaders.
Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.
Values:
- To protect our integrity first
- To promote ingenuity and challenge everything
- To develop people
- To pursue excellence
The Company: Our strength is in our people and teamwork.
Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country.
Vanguard Truck Centers is a Successful Company that is Growing and Profitable!
BENEFITS
- Competitive salary
- 401k with employer match (after 3 months of employment)
- Medical, dental, and vision insurance
- Employer paid STD and Basic life
- Optional life and LTD
- Flexible Spending Account
- PTO Paid Time Off program
- Career Advancement Opportunities
RESPONSIBILITIES
  • Exercise Vanguard established Processes and Procedures.
  • Initiate customer repair using the Certified Uptime Center process (JPRO).
  • Monitor customer repair process from initiation to close.
  • Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
  • Manage internal / departmental communications to insure timely and smooth repair event.
  • Drive service sales by capitalizing on upsell opportunities.
  • Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
  • Communicate awareness of the Customer Experience Management survey (CEM).
  • Daily review of open repair orders with Service Manager as a part of the daily RO close process.
  • Participate in developmental and assigned training paths.
  • Maintain Vanguard customer service standards
  • Engagement in TEAM environment.
  • Keep work area clean and organized.
  • Communicate work place or process issues and provide resolution input.
  • Participate in Service Department meetings.
  • Assists with the flow of work in the service department.

- 2 years of Service Advisor experience required
- Heavy duty truck experience preferred
- Automotive Service Excellence (ASE) Certifications
- Manufacturer Training
- Valid Driver's License
- Ability to meet insurability requirements
Safety shoes are required on day one of employment. Employees must wear approved safety footwear at all times while working in designated shop and service areas- Background screening is a mandatory prerequisite for employment consideration.
Vanguard Truck Centers afford equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap or veteran status.

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