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How much do vanguard customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for vanguard customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Vanguard Customer Service job?

A Vanguard Customer Service job involves assisting clients with their investment accounts, answering inquiries about financial products, and providing guidance on company policies and procedures. Representatives ensure a positive customer experience by resolving issues, processing transactions, and educating clients on available resources. Strong communication skills and a commitment to excellent service are essential.

What are the key skills and qualifications needed to thrive in the Vanguard Customer Service position, and why are they important?

To thrive as a Vanguard Customer Service representative, you need strong communication skills, attention to detail, and a good understanding of financial products, often supported by a bachelor's degree or relevant experience. Familiarity with customer relationship management (CRM) systems, financial software, and sometimes FINRA Series 6 or 7 licensing is commonly required. Problem-solving abilities, patience, and a client-focused attitude are key soft skills that set high performers apart in this role. These qualifications ensure representatives can assist clients accurately, maintain compliance, and build trust, which are crucial for upholding Vanguard's reputation and fostering customer loyalty.

What are the typical opportunities for career advancement within Vanguard's customer service team?

Vanguard offers numerous opportunities for career growth within its customer service department. Many representatives start in client-facing roles and, through strong performance and ongoing professional development, may advance to positions such as team lead, supervisor, or transition into specialized roles in financial advising, training, or operations. The company is known for supporting employees with internal training programs and encourages lateral moves to broaden industry experience. Career growth is driven by demonstrated customer service excellence, expertise in financial products, and a willingness to embrace new challenges.

More about Vanguard Customer Service jobs
What cities are hiring for Vanguard Customer Service jobs? Cities with the most Vanguard Customer Service job openings:
What are the most commonly searched types of Vanguard Customer Service jobs? The most popular types of Vanguard Customer Service jobs are:
What states have the most Vanguard Customer Service jobs? States with the most job openings for Vanguard Customer Service jobs include:
What job categories do people searching Vanguard Customer Service jobs look for? The top searched job categories for Vanguard Customer Service jobs are:
Vanguard Customer Service jobs near you
Infographic showing various Vanguard Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 98% Part Time, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Client Service Excellence Representative - RS

Client Service Excellence Representative - RS

Vanguard Group

Madison, WI • On-site

$60K - $67K/yr

Full-time

Posted 17 days ago

Vanguard rating

8.7

Company rating: 8.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services

Job description

Are you ready to help us redefine what exceptional client service looks like? Join our team of "crew" as a Client Service Excellence Center associate!
About this Job:
At Vanguard, we have a client-first mentality that we realize every day through our mission, "to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success." Our Client Service Excellence Center associates fulfill our mission by helping our clients through life's biggest moments - from buying their first home to preparing for retirement. In this role, you will connect with clients via inbound phone calls to assist with their account-related needs.
If you have a passion for helping others, building your client services skillset, and giving every investor the best chance for investment success, join our team of "crew" as a Client Service Excellence Center associate!
At Vanguard, we believe in supporting our "crew" personally through all life stages. Our benefits package was designed with you in mind, including benefits centered around financial and career stability, longevity, and balance. Total potential compensation range for your first full year in this role is $60,500 - 67,500 ($52,000 -$58,000 base salary determined by skills and experience, plus quarterly performance-based bonuses, merit increases, and company bonuses) plus up to a $15,000 bonus upon obtaining the required licensing. We also believe in recognizing your commitment to excellence. To celebrate your dedication, we offer milestone rewards in this role:
  • $10,000 at your 3-year anniversary
  • $20,000 at your 5-year anniversary
  • $20,000 every 5 years thereafter

Work Model: This role will be fully remote. Although this position is designated as fully remote, it is a condition of the role that you perform all of your work duties from within the state of Wisconsin.
Licensing Requirement: The SIE is a mandatory requirement of the job and must be obtained no later than 14 calendar days before identified start date. Vanguard will provide training resources and a voucher to cover the exam cost.
Responsibilities:
We are here to simplify the world of investing, meet our clients where they are, and ensure they feel supported when they call in to Vanguard. As a Client Service Excellence Representative, you will:
  • Partner with our clients via inbound phone calls to assist them with a wide range of financial inquiries, from account maintenance to identifying and resolving issues.
  • Lead with empathy and an owner's mindset to solve problems, help uncover client needs, and provide timely and accurate solutions to clients.
  • Collaborate with internal departments through various strategic initiatives to continuously improve the client and "crew" experience.

What it takes:
You don't have to be a financial expert to be an advocate for our clients! This role at its core has one main goal: to create and maintain exceptional client experiences. We welcome, and encourage, individuals from all backgrounds - the most important things you need are a passion for helping others, strong client service experience, and a desire to continuously grow your expertise. We have seen most success from individuals with:
  • 3+ years of customer-facing and/or in-bound phone experience, demonstrated by strong interpersonal and client relationship management (CRM) skills.
  • A strong sense of ownership for client outcomes-taking initiative and accountability, anticipating needs, and ensuring every interaction instills trust.
  • A learner's attitude and an appetite to continuously build your knowledge.
  • High school, associate degree, or bachelor's degree.
  • This job requires a Series 7 and 63 regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.
  • A desire for stability and takes pride in building a long-term career in client service.

Special Factors:
Please note new hires may need to be full jurisdiction registered in all US states and territories.
Vanguard is not offering visa sponsorship for this position.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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