ZipRecruiter

Log In

1

Manager Vanguard Customer Service Jobs in Decatur, IN

centralins

Customer Service Specialist

Van Wert, OH · Hybrid

$15.50 - $20.50/hr

Hybrid Position type: Full time - hourly We're a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships ...

centralins

Customer Service Specialist

Van Wert, OH · Hybrid

$15.50 - $20.50/hr

Hybrid Position type: Full time - hourly We're a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Central Insurance

Customer Service Specialist

Van Wert, OH · On-site

$15.50 - $20.50/hr

Hybrid Position type: Full time - hourly We're a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Bluffton, IN · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens Boots Alliance

Customer Service Associate

Bluffton, IN · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

previous pagenext page

Showing results 21-40

All JobsVanguard Customer Service JobsManager Vanguard Customer Service JobsManager Vanguard Customer Service Jobs in Decatur, IN

Manager Vanguard Customer Service information

See Decatur, IN salary details

$23.6K

$56K

$97.4K

How much do manager vanguard customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for manager vanguard customer service in Decatur, IN is $55,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $67,500.00 per year, depending on experience, location, and employer.

What does a manager in Vanguard Customer Service do?

A Manager in Vanguard Customer Service is responsible for overseeing a team of customer service representatives, ensuring high-quality service delivery to clients. They monitor team performance, provide coaching, and implement strategies to improve customer satisfaction. Additionally, they handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and industry regulations. Their role is crucial in maintaining Vanguard's reputation for excellent client service and operational efficiency.

What are the key skills and qualifications needed to thrive as a manager in Vanguard Customer Service?

To thrive as a Manager in Vanguard Customer Service, you need strong leadership abilities, in-depth knowledge of financial services, and experience in customer support, often backed by a bachelor’s degree or higher. Familiarity with CRM platforms, workflow management systems, and financial compliance tools is typically required. Outstanding communication, conflict resolution, and team-building skills help managers inspire teams and maintain high service standards. These skills and qualifications are crucial for delivering exceptional client experiences and driving team performance in a dynamic, regulated industry.

What are some common challenges faced by a manager in Vanguard Customer Service, and how can they be addressed?

Managers in Vanguard Customer Service often face the challenge of balancing high service standards with efficient team performance, especially during peak periods or when implementing new policies. Effective communication, ongoing training, and proactive support for team members are key strategies to address these challenges. Managers also need to adapt quickly to evolving client needs and regulatory changes, fostering a culture of continuous improvement within their teams. Building strong collaboration with other departments, such as compliance and IT, can help streamline processes and enhance the overall client experience.

What is the difference between Manager Vanguard Customer Service vs Customer Support Supervisor?

AspectManager Vanguard Customer ServiceCustomer Support Supervisor
Required CredentialsBachelor's degree, experience in customer service managementBachelor's degree, experience in customer support roles
Work EnvironmentCall centers, corporate offices, financial servicesCall centers, retail, service industries
Employer & Industry UsageFinancial institutions, investment firms, VanguardVarious industries including retail, tech, finance
Common Search & ComparisonYesYes

The Manager Vanguard Customer Service oversees customer service teams within Vanguard, focusing on strategic management and client satisfaction. The Customer Support Supervisor typically manages daily support operations, ensuring team performance. While both roles require customer service experience, the manager role emphasizes leadership and strategic planning, whereas the supervisor role is more operational and team-focused.

What cities near Decatur, IN are hiring for Manager Vanguard Customer Service jobs?

Cities near Decatur, IN with the most Manager Vanguard Customer Service job openings:

Manager Vanguard Customer Service jobs near you

Customer Service Specialist

centralins

Van Wert, OH • Hybrid

$15.50 - $20.50/hr

Full-time

Medical, Retirement

Re-posted 25 days ago

Job description

Location: Van Wert, OH
Work Model: Hybrid 
Position type: Full time - hourly 

We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.

Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!

Be the Voice Behind Exceptional Customer Experiences

At Central Insurance, our customers count on us to make insurance interactions simple, helpful, and meaningful. Our Customer Service team is at the heart of that mission—delivering outstanding support, solving problems, and building trusted relationships every day. As a Customer Service Specialist, you'll help policyholders and agents navigate billing and policy questions, provide solutions that make a difference, and contribute to a culture focused on service excellence. If you're energized by helping others, solving challenges, and creating positive customer experiences, we'd love to have you join our team.

Key Responsibilities of the Role  

  • Services a high volume of incoming callsand emails from policyholders, agents, and internal customers
  • Exercises initiative and judgment while researching and responding to customer inquiries
  • Proactively provides solutions and options to customer needs
  • Applies knowledge of the billing system and other applicable systems
  • Processes electronic premium payments from customers
  • Handles a variety of billing related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changes
  • Acquires, maintains and applies basic understanding of Personal Lines and Commercial Lines insurance
  • Works within many supporting systems to fully service incoming requests
  • Handles a variety of policy related transactions and other customer service-related tasks
  • Soft-sells various electronic options to customers
  • Trains others as needed
  • Creates and maintains strong relationships with agents, policyholders and other internal stakeholders
  • Demonstrates strong interpersonal skills with a collaborative style
  • Communicates effectively and professionally using proper grammar both orally and in writing
  • Prioritizes multiple tasks to meet required deadlines and work independently
  • Assists with testing initiatives

Required Qualifications  

  • 1 year experience in customer service
  • Work with a flexible, rotating schedule between 9:30am – 6:00pm EST Monday through Friday


Preferred Qualifications  

  • Knowledge of Microsoft product suite
  • Bilingual (Spanish)
  • Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality of customer experience

 
Knowledge, Skills, and Abilities  

  • Ability to build rapport with each customer, both internal and external, and actively listens and responds to requests
  • Demonstrates strong interpersonal skills with a collaborative style
  • Ability to comprehend and communicate effectively and professionally using proper grammar both orally and in writing
  • Strong analytical, comprehension and mathematical skill
  • Demonstrate strong time management skills to effectively prioritize multiple tasks to meet required deadlines
  • Ability to work independentlyand as part of a team
  • Exercise initiative and judgment while researching and solving customer inquiries
  • Strong attention to detail
  • Adaptable to change
  • Conflict resolution and strong problem-solving skills 
  • Ability to understand Central Insurance’s policies and processes

Total Rewards

Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits

Apply