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Senior Customer Retention Jobs in Decatur, IN (NOW HIRING)

AVP, Retirement Training

Fort Wayne, IN · Remote

$127K - $200K/yr

You will partner closely with senior leadership to define and execute a forward-looking training ... We make meaningful contributions each and every day to empower our customers to take charge of ...

Kitchen

New Haven, IN · On-site

$10 - $12/hr

$650 RETENTION BONUS!! Base pay: $10.00 - $12.00/hr based on availability and experience Earn an ... New Haven - 305 SR. 930 East Pizza King is searching for hard-working Kitchen team members who have ...

Kitchen

New Haven, IN · On-site

$10 - $12/hr

$650 RETENTION BONUS!! Base pay: $10.00 - $12.00/hr based on availability and experience Earn an ... New Haven - 305 SR. 930 East Pizza King is searching for hard-working Kitchen team members who have ...

Server

New Haven, IN · On-site

$13/hr

$650 RETENTION BONUS!! Base pay is $8.00 an hour. Average hourly rate with tips is $13.00 an hour ... New Haven - 305 SR. 930 East Pizza King is searching for friendly and outgoing Servers who have a ...

Server

New Haven, IN · On-site

$13/hr

$650 RETENTION BONUS!! Base pay is $8.00 an hour. Average hourly rate with tips is $13.00 an hour ... New Haven - 305 SR. 930 East Pizza King is searching for friendly and outgoing Servers who have a ...

$650 RETENTION BONUS!! Base pay: $12.00 - $15.00/hr based on experience Earn an extra $3 per hour ... New Haven - 305 SR. 930 East Pizza King is in search of a Shift Manager who is adaptable, self ...

Shift Manager

New Haven, IN · On-site

$12 - $15/hr

$650 RETENTION BONUS!! Base pay: $12.00 - $15.00/hr based on experience Earn an extra $3 per hour ... New Haven - 305 SR. 930 East Pizza King is in search of a Shift Manager who is adaptable, self ...

$650 RETENTION BONUS!! Base training pay: $18.00 - $20.00 based on experience Salary compensation ... Drives customer-focused culture by serving as a role model in resolving customer issues and ...

$650 RETENTION BONUS!! Base training pay: $18.00 - $20.00 based on experience Salary compensation ... Drives customer-focused culture by serving as a role model in resolving customer issues and ...

Effectively keeps senior management and client representatives informed of critical issues that ... retain focus of providing highest levels of customer satisfaction * Provides ongoing growth and ...

Analyst, Growth

Fort Wayne, IN · On-site +1

$75K - $85K/yr

... customer experience applications. Learn more at EverCommerce.com. We are building an ... You'll work closely with the Senior Manager, Strategic Growth and cross-functional stakeholders to ...

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Showing results 1-20

Senior Customer Retention information

See Decatur, IN salary details

$43.4K

$99.2K

$117.2K

How much do senior customer retention jobs pay per year?

As of Jun 17, 2026, the average yearly pay for senior customer retention in Decatur, IN is $99,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,100.00 and $112,400.00 per year, depending on experience, location, and employer.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

How can I make 2000 a week working from home?

A Senior Customer Retention specialist can increase earnings by working additional hours, taking on high-value clients, or earning performance-based bonuses. Developing strong communication skills, using CRM tools, and demonstrating measurable results can help maximize income potential in a remote customer retention role.

What is the highest paid customer service job?

Senior customer retention managers or directors typically earn the highest salaries in customer service roles, often exceeding six figures, especially in large corporations or tech companies. These roles require advanced skills in data analysis, communication, and strategic planning, and may include bonuses or stock options that increase total compensation.

What is a Senior Customer Retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What jobs can I transition to from customer service?

A senior customer retention specialist can transition to roles such as account manager, sales representative, or client success manager, leveraging skills in communication, relationship management, and problem-solving. These roles often require experience in customer interactions, CRM tools, and a focus on client satisfaction.

What is a senior retention specialist job description?

A senior customer retention specialist is responsible for developing strategies to improve customer loyalty and reduce churn. They analyze customer data, create targeted engagement campaigns, and collaborate with sales and marketing teams to enhance the customer experience. Strong communication skills and proficiency with CRM tools are typically required for this role.

How does a Senior Customer Retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What are the key skills and qualifications needed to thrive as a Senior Customer Retention Specialist, and why are they important?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.
What job categories do people searching Senior Customer Retention jobs in Decatur, IN look for? The top searched job categories for Senior Customer Retention jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Senior Customer Retention jobs? Cities near Decatur, IN with the most Senior Customer Retention job openings:
Infographic showing various Senior Customer Retention job openings in Decatur, IN as of June 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $99,217 per year, or $47.7 per hour.
AVP, Retirement Training

AVP, Retirement Training

Lincoln Financial

Fort Wayne, IN • Remote

$127K - $200K/yr

Other

Medical, Retirement, PTO

Posted 9 days ago


Lincoln Financial rating

7.5

Company rating: 7.5 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

196th of 261 rated insurance


Job description

Alternate Locations: Work from Home

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance:  is not available for this opportunity.

Requisition #: 76161

The Role at a Glance

As the AVP, RPS Training, you will set the strategic direction for training across Retirement Plan Services (RPS), ensuring alignment with business priorities and outcomes. You will partner closely with senior leadership to define and execute a forward-looking training strategy that builds organizational capability, accelerates performance, and supports the delivery of key strategic initiatives. You will oversee the design, implementation, and continuous improvement of training programs across both Field and Operations, while partnering with Enterprise teams on broader learning needs. You will also ensure training investments deliver measurable impact in productivity, quality, and engagement, and position the organization for continued growth and transformation.

What you'll be doing

   Set and execute the RPS training strategy aligned to business priorities, enabling growth, operational excellence, and client-centric outcomes across Field and Operations. 
   Partner with RPS & WPS leadership to assess capability gaps, prioritize development needs, and align training investments to key strategic initiatives. 
   Lead the design, delivery, and continuous improvement of complex RPS training programs, ensuring effectiveness, scalability, and strong organizational readiness. 
   Drive execution of strategic initiatives by embedding training and change enablement approaches that accelerate adoption, performance, and measurable outcomes. 
   Build and lead a high-performing training organization, including talent development, succession planning, and performance management. 
   Monitor and optimize training impact through data-driven insights, while driving process improvements that enhance efficiency, reduce cost, and improve learner experience.
   Lead the development and execution of critical training plans to support onboarding of new outsourcing partners, ensuring successful outcomes for Lincoln, seamless integration with RPS teams, and a high-quality experience for customers.

What we're looking for

Must-haves:
   10+ years of experience in training or relevant Retirement Recordkeeping experience aligned to the responsibilities of this role 
   5+ years of leadership experience, including leading leaders and/or large, complex initiatives 
   Demonstrated experience working with leadership to drive execution

Nice-to-haves:  
   Proven ability to translate business strategy into actionable training and capability plans 
   Strong executive presence and influence, with the ability to partner effectively with senior leaders 
   Demonstrated success leading strategic initiatives and organizational transformation efforts
   Proficiency in CoPilot
   Working knowledge of Allego, Cantasia, SharePoint site mgt 
   Ability to drive alignment and collaboration across functions
   Strong data-driven decision-making skills, with a focus on measurable outcomes 
   Ability to lead through change while managing multiple priorities in a fast-paced environment 
   Demonstrated success in building, developing, and retaining high-performing teams 
   Strong program and project management capabilities 
   Proficiency with Microsoft Office Suite

Application Deadline

Applications for this position will be accepted through June 26th, 2026, subject to earlier closure due to applicant volume

#LI-Remote

What's it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

What's in it for you:

  • Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

  • Leadership development and virtual training opportunities

  • PTO/parental leave

  • Competitive 401K and employee benefits

  • Free financial counseling, health coaching and employee assistance program

  • Tuition assistance program

  • Work arrangements that work for you

  • Effective productivity/technology tools and training

The pay range for this position is $127,500 - $200,000 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual.  Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. 

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. 

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. 

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. 

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.  Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln's Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

This Employer Participates in E-Verify. See the E-Verify notices.

Este Empleador Participa en E-Verify. Ver el E-Verify avisos. 


What Lincoln Financial employees say

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Lincoln Financial logo

About Lincoln Financial

Sourced by ZipRecruiter

Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas - Life Insurance, Annuities, Retirement Plan Services and Group Protection - focus on supporting, preserving and enhancing over 17 million customer's lifestyles and retirement outcomes. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021. Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek's Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees' futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Radnor, PA, US

Year founded

1905