ZipRecruiter

Log In

1

Senior Customer Retention Jobs in Decatur, IN (NOW HIRING)

Nexdine Hospitality

Chef Manager

Fort Wayne, IN

... senior living, and hospitals nationwide. We put our people first to deliver finely tailored ... Manage client relationships to maintain client satisfaction and account retention Financial:

Nexdine Hospitality

Chef Manager

Fort Wayne, IN · On-site

... senior living, and hospitals nationwide. We put our people first to deliver finely tailored ... Manage client relationships to maintain client satisfaction and account retention Financial:

Pizza King

Kitchen

New Haven, IN · On-site

$10 - $12/hr

$650 RETENTION BONUS!! Base pay: $10.00 - $12.00/hr based on availability and experience Earn an ... New Haven - 305 SR. 930 East Pizza King is searching for hard-working Kitchen team members who have ...

Pizza King

Kitchen

New Haven, IN

$10 - $12/hr

$650 RETENTION BONUS!! Base pay: $10.00 - $12.00/hr based on availability and experience Earn an ... New Haven - 305 SR. 930 East Pizza King is searching for hard-working Kitchen team members who have ...

Pizza King

Server

New Haven, IN

$13/hr

$650 RETENTION BONUS!! Base pay is $8.00 an hour. Average hourly rate with tips is $13.00 an hour ... New Haven - 305 SR. 930 East Pizza King is searching for friendly and outgoing Servers who have a ...

Pizza King

Server

New Haven, IN · On-site

$13/hr

$650 RETENTION BONUS!! Base pay is $8.00 an hour. Average hourly rate with tips is $13.00 an hour ... New Haven - 305 SR. 930 East Pizza King is searching for friendly and outgoing Servers who have a ...

Pizza King

General Manager in Training

New Haven, IN

$18 - $20/hr

$650 RETENTION BONUS!! Base training pay: $18.00 - $20.00 based on experience Salary compensation ... Drives customer-focused culture by serving as a role model in resolving customer issues and ...

Pizza King

Shift Manager

New Haven, IN

$12 - $15/hr

$650 RETENTION BONUS!! Base pay: $12.00 - $15.00/hr based on experience Earn an extra $3 per hour ... New Haven - 305 SR. 930 East Pizza King is in search of a Shift Manager who is adaptable, self ...

Pizza King

Shift Manager

New Haven, IN · On-site

$12 - $15/hr

$650 RETENTION BONUS!! Base pay: $12.00 - $15.00/hr based on experience Earn an extra $3 per hour ... New Haven - 305 SR. 930 East Pizza King is in search of a Shift Manager who is adaptable, self ...

Pizza King

General Manager in Training

New Haven, IN · On-site

$18 - $20/hr

$650 RETENTION BONUS!! Base training pay: $18.00 - $20.00 based on experience Salary compensation ... Drives customer-focused culture by serving as a role model in resolving customer issues and ...

Sodexo

Senior Manager 1, Field Marketing

Bluffton, IN · On-site +1

$86K - $133K/yr

Drive business growth through targeted marketing initiatives that focus on client retention, new ... Sodexo partners with clients to provide a truly memorable experience for both customers and ...

Sodexo

Senior Manager 1, Field Marketing

Decatur, IN · On-site +1

$86K - $133K/yr

Drive business growth through targeted marketing initiatives that focus on client retention, new ... Sodexo partners with clients to provide a truly memorable experience for both customers and ...

previous page

Showing results 41-58

All JobsCustomer Retention JobsSenior Customer Retention JobsSenior Customer Retention Jobs in Decatur, IN

Senior Customer Retention information

See Decatur, IN salary details

$43.4K

$99.2K

$117.2K

How much do senior customer retention jobs pay per year?

As of Aug 22, 2026, the average yearly pay for senior customer retention in Decatur, IN is $99,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,100.00 and $112,400.00 per year, depending on experience, location, and employer.

What is a senior customer retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What are the key skills and qualifications needed to thrive as a senior customer retention specialist?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.

How does a senior customer retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

What job categories do people searching Senior Customer Retention jobs in Decatur, IN look for?

The top searched job categories for Senior Customer Retention jobs in Decatur, IN are:

What cities near Decatur, IN are hiring for Senior Customer Retention jobs?

Cities near Decatur, IN with the most Senior Customer Retention job openings:

Senior Customer Retention jobs near you
Infographic showing various Senior Customer Retention job openings in Decatur, IN as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $99,217 per year, or $47.7 per hour.

Chef Manager

Nexdine Hospitality

Fort Wayne, IN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago

Nexdine Hospitality rating

7.5

Company rating: 7.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

9th of 68 rated caterers

Job description

Who We Are:

NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Job Details

Position: Chef Manager

Location: Fort Wayne, IN

Starting Salary:$65,0000 negotiable based on experience

Pay Frequency: Weekly - Direct Deposit

What We Offer You:

  • Generous Compensation & Benefits Package

  • Health, Dental & Vision Insurance

  • Company-Paid Life Insurance

  • 401(k) Savings Plan

  • Paid Time Off: Vacation, Holiday, Sick Time

  • Employee Assistance Program (EAP)

  • Career Growth Opportunities

  • Employee Perks & Rewards

Chef Manger Job Summary:

The Chef Manager reports to the Regional Vice President and is responsible for developing and executing culinary results to exceed customer expectations. The Chef Manager oversees and manages culinary and financial operations to meet service, production and presentation standards. The Chef Manager applies culinary techniques to food preparation and manages the final presentation and service of food. In addition, the Chef Manager will be responsible for client relationship management and overseeing and developing an hourly staff.
Essential Functions and Key Tasks:

Culinary:

  • Manage menu writing and cycle of cost control utilizing appropriate recipes and costing measures

  • Responsible for the quality of all food products and ensure that standards are met

  • Responsible for all aspects of food production, execution and presentation

  • Oversight of all aspects of catering operations

Operations:

  • Responsible for maintaining vendor relationships

  • Purchasing of all food or other supplies needed to ensure efficient operation ensuring quality control practices are in place for receiving all products

  • Receiving food and supplies - must be able to lift items up to 40 pounds

  • Determine production schedules and staff requirements necessary to ensure timely delivery of services, including all essential functions of payroll processing

  • Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines and productivity are maintained

  • Manage client relationships to maintain client satisfaction and account retention

Financial:

  • Manage department controllable expenses (P&L) including food costs, labor, supplies, uniforms and equipment, specific to budgetary guidelines

  • Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs

  • Responsible for inventory management

  • Submit financial reporting to the corporate office

People:

  • Responsible for people management to include, but not limited to, recruitment, hiring, termination, review process, and management of unit staff

  • Instruct, train and supervise cooks or other workers in the preparation, cooking, garnishing, or presentation of food

  • Provide excellent customer service to include being attentive, approachable, greeting and thanking customers

Required Education and Experience:

  • High School diploma or equivalent

  • 3 - 5 years' experience in food service management specifically corporate dining

Preferred Education and Experience:

  • Culinary School certificate or degree

  • Microsoft Office Suite

Required Eligibility Qualifications:

  • ServSafe Certification

  • Allergen Awareness Certification

What Nexdine Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply