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Senior Customer Retention Jobs in Decatur, IN (NOW HIRING)

Pizza King

Shift Manager

New Haven, IN · On-site

$12 - $15/hr

$650 RETENTION BONUS!! Base pay: $12.00 - $15.00/hr based on experience Earn an extra $3 per hour ... New Haven - 305 SR. 930 East Pizza King is in search of a Shift Manager who is adaptable, self ...

Pizza King

Shift Manager

New Haven, IN

$12 - $15/hr

$650 RETENTION BONUS!! Base pay: $12.00 - $15.00/hr based on experience Earn an extra $3 per hour ... New Haven - 305 SR. 930 East Pizza King is in search of a Shift Manager who is adaptable, self ...

Pizza King

General Manager in Training

New Haven, IN

$18 - $20/hr

$650 RETENTION BONUS!! Base training pay: $18.00 - $20.00 based on experience Salary compensation ... Drives customer-focused culture by serving as a role model in resolving customer issues and ...

Pizza King

General Manager in Training

New Haven, IN · On-site

$18 - $20/hr

$650 RETENTION BONUS!! Base training pay: $18.00 - $20.00 based on experience Salary compensation ... Drives customer-focused culture by serving as a role model in resolving customer issues and ...

Dexter

Director of Operations

Fort Wayne, IN

High visibility to senior leadership in a role built for practical, measurable results. What You ... the customers we serve! Dexter is committed to attracting, developing, and retaining a highly ...

Dexter

Director of Operations

Fort Wayne, IN

High visibility to senior leadership in a role built for practical, measurable results. What You ... the customers we serve! Dexter is committed to attracting, developing, and retaining a highly ...

Dexter

Director of Operations

Fort Wayne, IN

High visibility to senior leadership in a role built for practical, measurable results. What You ... the customers we serve! Dexter is committed to attracting, developing, and retaining a highly ...

Dexter

Director of Operations

Fort Wayne, IN

High visibility to senior leadership in a role built for practical, measurable results. What You ... the customers we serve! Dexter is committed to attracting, developing, and retaining a highly ...

Dexter

Director of Operations

Fort Wayne, IN

High visibility to senior leadership in a role built for practical, measurable results. What You ... the customers we serve! Dexter is committed to attracting, developing, and retaining a highly ...

EverCommerce

Analyst, Growth

Fort Wayne, IN · On-site

$75K - $85K/yr

... customer experience applications. Learn more at EverCommerce.com. We are building an ... You'll work closely with the Senior Manager, Strategic Growth and cross-functional stakeholders to ...

NOVAE LLC

Chief Human Resources Officer

Markle, IN · On-site

... senior management team. Subsequently, the business acquired the enclosed trailer businesses of ... Partner with Sales to create a winning customer organization. This includes talent attraction ...

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Showing results 1-20

All JobsCustomer Retention JobsSenior Customer Retention JobsSenior Customer Retention Jobs in Decatur, IN

Senior Customer Retention information

See Decatur, IN salary details

$43.4K

$99.2K

$117.2K

How much do senior customer retention jobs pay per year?

As of Jul 20, 2026, the average yearly pay for senior customer retention in Decatur, IN is $99,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,100.00 and $112,400.00 per year, depending on experience, location, and employer.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

What is a Senior Customer Retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

How does a Senior Customer Retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What are the key skills and qualifications needed to thrive as a Senior Customer Retention Specialist, and why are they important?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.
What job categories do people searching Senior Customer Retention jobs in Decatur, IN look for? The top searched job categories for Senior Customer Retention jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Senior Customer Retention jobs? Cities near Decatur, IN with the most Senior Customer Retention job openings:
Senior Customer Retention jobs near you
Shift Manager

Shift Manager

Pizza King

New Haven, IN • On-site

$12 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Pizza King rating

4.9

Company rating: 4.9 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

65th of 104 rated fast food restaurants

Job description

$650 RETENTION BONUS!!
Base pay: $12.00 - $15.00/hr based on experience
Earn an extra $3 per hour with tips!
New Haven - 305 SR. 930 East
Pizza King is in search of a Shift Manager who is adaptable, self-motivated, and has a passion for customer service. All Shift Managers must be able to run an efficient and profitable operation at the store by achieving and maintaining high standards of customer relations, product quality, cleanliness, and safety.
Benefits at Pizza King:
  • Paid Time Off
  • 401(k) program with Employer Match
  • Advancement opportunities
  • $300 employee referral bonus
  • Meal discounts while on the clock
  • $1000 potential holiday incentive bonus
  • Earn more with tips based on hours worked
  • 30% discount when you dine-in or carry-out
  • $50 birthday dinner and paid day off for your birthday
  • Flexible scheduling available for full and part-time employees
  • Health, dental, vision, accident, critical illness, and life insurance offered to eligible employees
  • Years of Service Bonus - employees are given a bonus once they reach a milestone anniversary

Shift Manager Requirements:
  • Must be at least 21+ years of age at locations that serve alcohol.
  • Must be at least 18+ years of age at locations that do not serve alcohol.
  • **Maintain a valid driver's license.
  • **Maintain proof of auto insurance.
  • **Acceptable driving record.
  • Reliable vehicle for going to the bank, picking up product, or delivering occasionally.
  • ***Able to maintain a liquor license and any other required permits.
  • Must have within the first 30 days of employment.
  • ATC Server Training Class within the first 90 days.
  • Shift Managers must have a valid Indiana Employee Alcohol Permit and a valid ATC Server Training Certificate to oversee any Server with a Restricted Alcohol Permit (under 21 years of age).
  • Minimum of 2 years experience in restaurant operations, or equivalent combination of education and experience.
  • Systems & Software - proficient level knowledge of Google software applications.
  • District Manager approval for hiring decision & promotion.
  • District Manager approval before running any shifts.

**may not apply to all locations if a no-drive shift manager position is available.
***in locations that serve alcohol.
Shift Manager Essential Duties & Responsibilities:
Customer:
  • Drives customer-focused culture by serving as a role model in resolving customer issues and training team members to meet or exceed customer service standards.
  • Verifies food quality is at the highest quality.
  • Ensure the workplace is safe for both employees and customers by facilitating safe work behaviors of the team.
  • Maintain food safety requirements along with customer and employee safety.
  • Ensures that food safety standards are met in the store through direct observation as well as follow-up on food safety with team members.
  • Respond quickly and respectfully to customer complaints.
  • Make appropriate suggestions to customer's orders to increase satisfaction with suggestive selling techniques.
  • Acknowledge all customers entering and exiting the store.

People:
  • Organize and oversee the time spent on the job for yourself and all employees.
  • Maintain a positive attitude and must lead by example.
  • Maintain a sense of urgency with all aspects of customer service.
  • Strive for the most efficient, courteous service possible.
  • Promote teamwork & cross-training from all employees
  • Follow all security procedures and precautions.
  • Administer prompt, fair, and consistent corrective action for any and all violations of company policies, standards, and procedures.
  • Setting priorities, managing details, providing recognition, and carrying out effective coaching to team members.

Sales/Profit:
  • Help to maintain sales, food, and labor costs to the expectations set by the company
  • Analyzes sales, labor, inventory, and controllable on a continual basis
  • Complete regularly scheduled inventories and order accordingly.
  • Help guard against product unavailability by maintaining adequate inventory levels.
  • Take specific corrective action to meet or achieve margin and sales growth targets.

Other:
  • Obtain complete knowledge of operational techniques, standards, policies, and procedures.
  • Always follow company procedures and standards.
  • Demonstrate teamwork.
  • Adheres to cash handling and reconciliation procedures in accordance with company policies and procedures.
  • Coordinate all phases of your operation through correction, direction, and follow-up.
  • Maintain appearance and cleanliness by following established cleaning lists.
  • Complete all assigned duties.
  • Attend all designated staff meetings and training sessions.
  • Perform any other assignments or tasks assigned by your superiors.
  • Maintain awareness in all areas of your operation.
  • Maintain communication with your General Manager and District Manager.
  • Anticipate working opening or closing shifts.
  • Anticipate working for other Pizza King stores.
  • Maintains prescribed opening and closing hours.
  • Train and develop team members within the store.
  • Expect additional duties and responsibilities as assigned.

Physical Requirements:
  • Able to reach, bend, stoop, and frequently lift up to 50 pounds.
  • Able to be on your feet for extended periods of time.
  • Attendance at work is required.

Reports to:
  • General Manager or Assistant General Manager

Pizza King is loved by the communities that we are established in. We ask that our employees take pride in their work and focus on quality to ensure customer satisfaction.
**reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**

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