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Customer Service Manager Jobs in Decatur, IN (NOW HIRING)

Famous Supply

Customer Service Manager

Van Wert, OH · On-site

Famous Supply is looking for a Customer Service Manager at our Van Wert, OH location. The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 ...

Famous Supply

Customer Service Manager

Van Wert, OH · On-site

Famous Supply is looking for a Customer Service Manager at our Van Wert, OH location. The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · Hybrid

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

Aon Corporation

Customer Service Manager

Fort Wayne, IN · On-site

$86K - $92K/yr

Aon Is Looking For A Customer Service Manager We currently have an exciting hybrid career opportunity for a Customer Service Manager in our Ft. Wayne, IN office. This position will support Aon's K&K ...

Do it Best

Rental/Service Manager

Ossian, IN · On-site

$15 - $21/hr

Assisting customers in a polite and friendly manner. Preparing rental forms from a POS and ... managers to ensure great customer service. This person will operate out of our Bluffton Rentco ...

Bubba's 33

Service Manager

Fort Wayne, IN · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Smokey Bones

Service Manager

Fort Wayne, IN · On-site

Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant witha full bar) Computer knowledge (Excel, Windows, POS, etc.) Results-driven, trustworthy, and ...

Barbeque Integrated Inc

Service Manager

Fort Wayne, IN · On-site

$55K - $65K/yr

Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant witha full bar) Computer knowledge (Excel, Windows, POS, etc.) Results-driven, trustworthy, and ...

Bubba's 33

Assistant Service Manager

Fort Wayne, IN

$5.2K/mo

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

KFC

Customer Service

Fort Wayne, IN

$10 - $13/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

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Customer Service Manager information

See Decatur, IN salary details

$23.6K

$56K

$97.4K

How much do customer service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service manager in Decatur, IN is $55,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $67,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Decatur, IN?

The most popular types of Customer Service jobs in Decatur, IN are:

What job categories do people searching Customer Service Manager jobs in Decatur, IN look for?

The top searched job categories for Customer Service Manager jobs in Decatur, IN are:

What cities near Decatur, IN are hiring for Customer Service Manager jobs?

Cities near Decatur, IN with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Decatur, IN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $55,959 per year, or $26.9 per hour.

Customer Service Manager

Famous Supply

Van Wert, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Famous Supply rating

7.9

Company rating: 7.9 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

130th of 422 rated retail wholesalers

Job description

Famous Supply is looking for a Customer Service Manager at our Van Wert, OH location.
The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 associates focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a "working manager" and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.
Primary Job Responsibilities
  • Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.
  • Leverage the functionalities of the company's ERP system to manage inventory data, process orders, and generate reports.
  • Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.
  • Use material handling equipment and/or ladders to pull customer parts orders.
  • Oversee the work of branch associates, ensuring they are properly trained.
  • Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers.
  • Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities.
  • Attention to detail to ensure warehouse tasks are done accurately
Required Experience and Skills
  • Customer Service Experience
  • Warehouse Experience
  • Ability to lift 50 lbs.
  • Ability to stand on feet for majority of an 8 hour day
  • Ability to work in a fast-paced environment
Preferred but not Required Experience and Skills
  • Distribution and/or wholesale experience
  • HVAC/ Plumbing/Building Products knowledge
  • Forklift experience
  • Experience using RF Scanners

What Makes Us Famous!
  • Health, Vision, and Dental Insurance
  • Paid Time Off (Vacation and Holidays)
  • Paid Maternity and Paternity Leave
  • 401K Employer Match
  • Bonus Opportunity
  • Strong Culture through our 40 Fundamentals
  • Family Atmosphere
  • Fitness Reimbursement Program
  • Associate Referral Bonus Program
  • Learning and Development Opportunities
  • Leadership Development Program
  • Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.
Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!
To learn more about what makes us Famous, visit Famous-Supply.com!
We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.

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