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Customer Service Manager Jobs in Decatur, IN (NOW HIRING)

Five Below

Customer Experience Manager

Fort Wayne, IN · On-site

$15/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Midas

Retail Automotive Service Manager

Fort Wayne, IN · On-site

$62K - $100K/yr

Management * Auto Repair * Leading Teams to WIN * NO EXCUSES ATTITUDE * PROVEN TRACK RECORD ... Deliver exceptional customer service while listening and consulting customers * Following up with ...

Tjx

Full-Time Customer Experience Manager

Fort Wayne, IN · On-site

$14.25 - $14.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

dbi

Customer Service Representative

Fort Wayne, IN

$15.75 - $21.50/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

dbi

Customer Service Representative

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

PLS

Customer Service Representative

New Haven, IN · On-site

$14.75 - $20/hr

Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Fort Wayne, IN

$14.25 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Fort Wayne, IN

$13.25 - $18.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Decatur, IN

Customer Service Manager information

See Decatur, IN salary details

$23.6K

$56K

$97.4K

How much do customer service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer service manager in Decatur, IN is $55,959.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $67,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Decatur, IN?

The most popular types of Customer Service jobs in Decatur, IN are:

What job categories do people searching Customer Service Manager jobs in Decatur, IN look for?

The top searched job categories for Customer Service Manager jobs in Decatur, IN are:

What cities near Decatur, IN are hiring for Customer Service Manager jobs?

Cities near Decatur, IN with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Decatur, IN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $55,959 per year, or $26.9 per hour.

Automotive Service Manager

H&K Chevrolet Inc.

New Haven, IN • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 18 days ago

Job description

Automotive Service Director / Service Manager
H&K Chevrolet of New Haven is seeking an experienced, high-integrity Service Manager to oversee our complete fixed operations, including Parts, Service, and Body Shop departments.
We are a proud, family-owned and operated dealership built on strong moral, ethical, and family values. At H&K, we do not just say we care; we treat every single employee and customer like a member of our own family. If you are looking for a transparent, respectful, and strictly no-drama work environment where your leadership is valued, we want to hear from you.
What We Offer
  • Competitive Compensation: Stable weekly base salary plus performance-based commission.
  • Robust Benefits: Comprehensive healthcare, vision, and dental insurance plans.
  • Paid Time Off: Generous paid vacation and holiday packages.
  • Supportive Culture: A true open-door policy with an executive team invested in your success.
Key Responsibilities
  • Departmental Oversight: Manage daily operations, workflow, and profitability across the Parts, Service, and Body Shop teams.
  • Staffing & Leadership: Recruit, hire, mentor, and retain a high-performing team of advisors, technicians, and support staff.
  • Compliance & Training: Ensure all staff members complete and maintain required Chevrolet manufacturer and dealership training certifications.
  • Customer Relations: Maintain H&K's reputation for excellence by resolving customer issues with empathy and fairness.
  • Efficiency & Safety: Optimize shop production, monitor equipment maintenance, and strictly enforce a safe, professional, and drama-free workspace.
Qualifications
  • Proven track record of success as an Automotive Service Manager or Director.
  • Deep knowledge of service department KPIs, parts inventory controls, and collision center workflows.
  • Strong familiarity with Chevrolet or General Motors (GM) warranty policies and training platforms is highly preferred.
  • Leadership style rooted in honesty, clear communication, and mutual respect.
  • Valid driver's license with a clean driving record.
How to Apply
If you are a dedicated leader who aligns with our core values of family, honesty, and hard work, please submit your resume and a brief cover letter explaining why you are the perfect fit for H&K Chevrolet.
 

Apply