Only W2 profile
Pleasanton, CA / San Francisco, CA (Onsite)
We are seeking an experienced Senior Change Manager to lead Organizational Change Management (OCM) for a large-scale AI-powered HR Service Delivery transformation. This role will drive end-to-end change strategy, stakeholder engagement, communications, training, and adoption for the implementation of Moveworks as the enterprise AI assistant across HRSD and ITSM.
Required Skills:
- 5+ years of Organizational Change Management (OCM) experience
- 3+ years supporting enterprise HR, ITSM, HRSD, or Employee Experience implementations
- Strong experience with Prosci ADKAR or similar change methodology
- Experience driving adoption of AI, self-service, chatbot, conversational AI, or automation platforms
- Hands-on experience creating communications, training, stakeholder engagement, and change readiness plans
- Experience with ServiceNow, Moveworks, Aisera, or similar platforms
- Strong executive communication and stakeholder management skills
- Experience supporting large enterprise or retail organizations is preferred
Preferred:
- Prosci/ACMP Certification
- Salesforce Marketing Cloud
- SharePoint
- HR Operations / HR Service Delivery
- Retail or Consumer Goods domain
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