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Security Control Center Operator Jobs (NOW HIRING)

The Water Supply Control Center Operator will monitor the Supervisor Control & Data Acquisition (SCADA) system conditions for water supply reservoirs and associated facilities. Specific duties ...

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Security Control Center Operator information

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How much do security control center operator jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for security control center operator in the United States is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $19.23 per hour, depending on experience, location, and employer.

What are Security Control Center Operators?

Security Control Center Operators are professionals responsible for monitoring and managing security systems within a facility or organization. They operate surveillance equipment, respond to alarms, coordinate with emergency personnel, and ensure the safety and security of people and property. These operators often work in control rooms, utilizing technology to detect and assess potential security threats. Their duties may include maintaining logs, dispatching security teams, and following established protocols during emergencies. Effective communication and attention to detail are essential skills for this role.

What are the key skills and qualifications needed to thrive as a Security Control Center Operator, and why are they important?

To thrive as a Security Control Center Operator, you need strong situational awareness, attention to detail, and a background in security procedures, often supported by a high school diploma or specialized training. Familiarity with CCTV systems, access control software, alarm monitoring platforms, and incident reporting tools is typically required. Excellent communication skills, composure under pressure, and the ability to multitask help operators respond effectively to security incidents and coordinate with response teams. These skills and qualities are crucial for maintaining site safety, ensuring rapid response, and minimizing risks during critical situations.

What are some common challenges faced by Security Control Center Operators, and how can they be effectively managed?

Security Control Center Operators often face challenges such as managing multiple simultaneous incidents, maintaining focus during extended monitoring shifts, and ensuring accurate communication with on-site personnel. Effective management includes using standardized protocols, leveraging surveillance technology, and regularly participating in training exercises to stay prepared for emergencies. Teamwork and clear communication with security staff and emergency responders are also essential to handle high-pressure situations efficiently.

What Does a Security Control Center Operator Do?

As a security control center operator, your duties are to protect facilities and monitor security systems, such as CCTV setups, from a control center at commercial buildings, such as a casino, power plant, or hospital, or at the front desk of a residential property. Your responsibilities include completing an assessment of security risks, handling access control, documenting incidents at the facility, maintaining and upgrading security equipment when necessary, and directing other security personnel to address issues when you observe them in the control center.

What is the difference between Security Control Center Operator vs Security Guard?

AspectSecurity Control Center OperatorSecurity Guard
CertificationsCPR, first aid, security licensesSecurity guard license, sometimes CPR
Work EnvironmentMonitoring security systems in a control roomPatrolling premises, on-site presence
Primary DutiesMonitoring alarms, surveillance, responding to alertsPatrols, access control, physical security

While both roles focus on security, the Security Control Center Operator primarily monitors security systems remotely from a control room, whereas the Security Guard provides on-site physical security. The roles often require similar certifications and are used in various industries like corporate, industrial, and government facilities. Understanding these differences helps employers and job seekers find the right fit for their security needs.

What cities are hiring for Security Control Center Operator jobs? Cities with the most Security Control Center Operator job openings:
Who are the top companies hiring for Security Control Center Operator jobs? The top employers for Security Control Center Operator jobs are:
What states have the most Security Control Center Operator jobs? States with the most job openings for Security Control Center Operator jobs include:
What job categories do people searching Security Control Center Operator jobs look for? The top searched job categories for Security Control Center Operator jobs are:
Infographic showing various Security Control Center Operator job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Nights. Highlights an 100% In-person job distribution, with an average salary of $40,695 per year, or $19.6 per hour.
Water Supply Control Center Operator

Water Supply Control Center Operator

City of New York

Grahamsville, NY

Full-time

Posted 29 days ago


City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

481st of 644 rated public administrative organizations


Job description

Job Description

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the City.
The Bureau of Water Supply seeks to hire two (2) Watershed Maintainers within the Strategic Operations and Research Directorate, for a position located in Grahamsville, New York. Under the supervision, of the Supervisor of Water Supply Control Center (WSCC), the Watershed Maintainers will serve as Water Supply Control Center Operators.
The Water Supply Control Center utilizes the Supervisory Control and Data Acquisition (SCADA) system and other tools to monitor and manage the operation of the water supply reservoirs and related facilities to ensure the reliable delivery of a sufficient quantity of high quality drinking water to the City of New York while meeting all regulatory requirements. The Water Supply Control Center operates 24 hours per day, 365 days per year.
The Water Supply Control Center Operators will monitor Supervisor Control & Data Acquisition (SCADA) system conditions for water supply reservoirs and associated facilities. Specific duties include:
- Responding to alarms, making adjustments to alarm points, monitoring reservoir stream releases and water supply diversions in addition to monitoring target flows.
- Reading meters and gauges and performing valve changes as directed.
- Completing and maintaining all necessary paperwork, including logbooks and flow records.
- Making notifications of negative issues to the appropriate supervisory staff.
- Performing general custodial duties within the Water Supply Control room.
- Monitoring the reservoir system, the aqueduct network, seven wastewater treatment plants and administrative facilities.
- Assisting the Supervisor of the Water Supply Control Center (WSCC) in daily activities and the operation of the water supply system while supporting the WSCC.
- Maintaining situational awareness and operational oversight for the WSCC during shifts and supports other operators after hours as needed.
- Utilizing the Supervisory Control and Data Acquisition (SCADA) system and other tools to monitor and manage the operation of the water supply reservoirs and related facilities
License Requirement:
A Motor Vehicle Driver License valid in the State of New York. This license must be maintained for the duration of employment.
(This is a brief description of what a Watershed Maintainer might do in this position and does not include all the duties of this position)
Some of the physical activities performed by Watershed Maintainers and environmental conditions experienced are: lifting objects up to waist height, fingering, grasping, squeezing and or turning objects such as tools and equipment, pushing and pulling objects such as tools and levers using one or two hands, reaching at a distance up to arm's length, coordinating the movements of hands and feet, and balancing body on foot stools or ladders from 3 to 30 feet in height while standing and working with hands overhead. In order to perform the essential tasks of this position, Watershed Maintainers may be required to: wear protective equipment such as gloves, boots, goggles, earplugs, noise attenuators, face shields, and or respirators, work in temperatures ranging from 0 F and 105 F in wetness and varying atmospheric conditions such as high and low humidity, work in the presence of toxic and or corrosive chemicals and moving parts of machinery and equipment, and work in restricted spaces for up to 1 hour at a time and on surfaces made of metal gratings, macadam and or cement.
Special Working Conditions: Watershed Maintainers may be required to work shifts including nights, Saturdays, Sundays and holidays.
Preferred Skills:
- Working knowledge of Microsoft Office Suite including Word, Excel and Outlook
- Working knowledge of Adobe
- Ability to collaborate problem solving while modeling the principles of the City's EEO policy
- Water Resource Management knowledge and experience
- Professional demeanor and interpersonal skills
- Strong organizational and time management skills
- Experience working within a team environment
- Experience reviewing and implementing policies and procedures
- A vast knowledge and willingness to learn and understand every aspect of the NYC water supply system
- Ability to respond and react appropriately to emergencies
- Solid communication skills, both written and verbal
- Good mathematical skills
- Ability to travel throughout the 2,000+ square mile watershed, utilizing a New York City vehicle
Hours and Shift:
40 Hours per week. Shift work including nights, Saturdays, Sundays and holidays.
Work Location:
7870 State Road 42
Grahamsville, NY 12740
Grahamsville is a hamlet in the Town of Neversink, Sullivan County New York approximately 107 miles northwest of New York City.
WATERSHED MAINTAINER - 91011

Qualifications

A four-year high school diploma or its educational equivalent and one of the following:
1. One year of full-time satisfactory experience in the operation and maintenance of equipment used in the controlling or purification of water at facilities in watershed areas, reservoirs, or aqueduct systems, or performing duties involving the upkeep, inspection, maintenance or operation of watershed areas and related facilities; or
A four-year high school diploma or its educational equivalent and one of the following:
2. Two years of full-time satisfactory experience as: a mechanic, journeyman or helper in the electrical trades or mechanical trades; or a technician in a chemical processing facility or chemical laboratory.
Driver License Requirement: By the time you are appointed to this position, you must have a motor vehicle driver license valid in the State of New York. This license must be maintained for the duration of your employment.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.


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