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How much do security control center operator jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for security control center operator in the United States is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $19.23 per hour, depending on experience, location, and employer.

What are Security Control Center Operators?

Security Control Center Operators are professionals responsible for monitoring and managing security systems within a facility or organization. They operate surveillance equipment, respond to alarms, coordinate with emergency personnel, and ensure the safety and security of people and property. These operators often work in control rooms, utilizing technology to detect and assess potential security threats. Their duties may include maintaining logs, dispatching security teams, and following established protocols during emergencies. Effective communication and attention to detail are essential skills for this role.

What are the key skills and qualifications needed to thrive as a Security Control Center Operator, and why are they important?

To thrive as a Security Control Center Operator, you need strong situational awareness, attention to detail, and a background in security procedures, often supported by a high school diploma or specialized training. Familiarity with CCTV systems, access control software, alarm monitoring platforms, and incident reporting tools is typically required. Excellent communication skills, composure under pressure, and the ability to multitask help operators respond effectively to security incidents and coordinate with response teams. These skills and qualities are crucial for maintaining site safety, ensuring rapid response, and minimizing risks during critical situations.

What is the highest paying security job?

The highest paying security jobs often include roles such as Security Director, Chief Security Officer, or cybersecurity executive positions, which require extensive experience, leadership skills, and often advanced certifications. These roles typically offer salaries exceeding six figures and involve strategic oversight of security operations and policies.

What are some common challenges faced by Security Control Center Operators, and how can they be effectively managed?

Security Control Center Operators often face challenges such as managing multiple simultaneous incidents, maintaining focus during extended monitoring shifts, and ensuring accurate communication with on-site personnel. Effective management includes using standardized protocols, leveraging surveillance technology, and regularly participating in training exercises to stay prepared for emergencies. Teamwork and clear communication with security staff and emergency responders are also essential to handle high-pressure situations efficiently.

What Does a Security Control Center Operator Do?

As a security control center operator, your duties are to protect facilities and monitor security systems, such as CCTV setups, from a control center at commercial buildings, such as a casino, power plant, or hospital, or at the front desk of a residential property. Your responsibilities include completing an assessment of security risks, handling access control, documenting incidents at the facility, maintaining and upgrading security equipment when necessary, and directing other security personnel to address issues when you observe them in the control center.

How much do CCTV operators get paid?

CCTV operators, including Security Control Center Operators, typically earn an average annual salary ranging from $30,000 to $50,000, depending on experience, location, and employer. Entry-level positions may start lower, while experienced operators with specialized skills or certifications can earn higher wages, often working shifts that include nights and weekends.

What is the difference between Security Control Center Operator vs Security Guard?

AspectSecurity Control Center OperatorSecurity Guard
CertificationsCPR, first aid, security licensesSecurity guard license, sometimes CPR
Work EnvironmentMonitoring security systems in a control roomPatrolling premises, on-site presence
Primary DutiesMonitoring alarms, surveillance, responding to alertsPatrols, access control, physical security

While both roles focus on security, the Security Control Center Operator primarily monitors security systems remotely from a control room, whereas the Security Guard provides on-site physical security. The roles often require similar certifications and are used in various industries like corporate, industrial, and government facilities. Understanding these differences helps employers and job seekers find the right fit for their security needs.

What does a control center operator do?

A security control center operator monitors security systems, such as surveillance cameras, alarms, and access controls, to detect and respond to security incidents. They often use specialized software and communicate with security personnel or law enforcement as needed to ensure safety and security. The role requires attention to detail, quick decision-making, and sometimes certifications in security procedures.

What is the role of a security control operator?

A security control center operator monitors security systems, such as cameras, alarms, and access controls, to detect and respond to security incidents. They often work in a 24/7 environment, use security software, and follow established protocols to ensure safety and security of the premises or information systems.
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Security Control Center Operator jobs near you
Infographic showing various Security Control Center Operator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,695 per year, or $19.6 per hour.

Control Center Operator

Brightline Trains Florida LLC

Miami, FL • On-site

Full-time

Posted 17 days ago

Job description

Your Purpose:
As an Operations Center Controller, you will play a vital role in ensuring the seamless operation of Brightline's train services by monitoring real-time data, coordinating communications, and proactively responding to service disruptions. Your oversight of dispatch screens, radio channels, and GPS tracking will support efficient decision-making, minimizing delays and optimizing Guest experience. You will communicate transportation plan updates to Train Dispatchers, coordinate communication between train crews, stations, ground transportation, and guest services, and provide timely and meaningful updates to Guest and Teammate information systems. The Operations Center is the heart of Brightline, receiving and sending information to and from every area of the company. You will help keep that flow moving 24 hours per day.
If you're a people-person looking for a role where you'll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!
** Previous Emergency Management /Dispatcher experience helpful. **
Your Role [Essential Functions]:
  • Operational Monitoring & Coordination:
    • Monitor real-time train operations, dispatch communications, and GPS tracking to ensure seamless service execution.
    • Facilitate nightly reporting and employee communications, ensuring consistent information flow across teams.
    • Maintain accurate records of incidents, injuries, and operational challenges to support reporting and continuous improvement.
    • Anticipate potential service disruptions and develop effective recommendations to mitigate operational impact.
  • Emergency Coordination & Leadership:
    • Manage communication protocols with the Dispatch Center and internal departments, ensuring timely updates during service disruptions.
    • Serve as a key point of contact for field managers and senior leaders during service disruptions, accidents, or incidents.
    • Engage in emergency simulations, ensuring readiness for critical situations and compliance with safety protocols.
  • Systems Management & Information Flow: Operate software platforms to update Guest and Teammate information systems, maintaining service transparency.
  • Reporting & Analysis: Prepare service impact reports, including delays, cancellations, and recovery strategies, while providing regular briefings.
  • Cross-Departmental Collaboration: Participate in operational discussions and strategy calls to enhance service continuity and efficiency.
  • Communication: Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Managerial Responsibility:
  • None

Experience & Qualifications - (Previous Emergency Management Dispatcher experience helpful.)
  • Basic proficiency in Microsoft Excel, Word, and email.
  • Proficient in interpreting technical documentation and explaining to non-technical users.
  • Experience in a job working nights, weekends, and holidays.
  • Two (2) years of experience in a dispatching or operations control center environment.
  • Must be able to see and read dispatch screens and other non-audible resources.

Knowledge Skills & Abilities:
  • You enjoy being at the center of the action.
  • You are comfortable working 12-hour shifts.
  • You are comfortable working nights, weekends, and holidays as required by your schedule.
  • You are comfortable working alone in an indoor, isolated environment.
  • You communicate efficiently and effectively.
  • You handle challenging situations with tact and diplomacy.
  • You maintain accurate documentation.
  • You remain calm and professional when dealing with difficult situations.
  • You provide responsive follow-up communication.
  • You follow protocols but are comfortable deviating appropriately when circumstances change.
  • You are accountable for your actions and expect accountability from others.

Work Environment:
Works in a clean, air-conditioned office space, free of noise, dust, and humidity.
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear. Occasional lifting of light items required. No specific vision requirements.
Objects weighing 70 pounds or more must be accompanied by a second individual to avoid injury.

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