Salesforce Business Analyst Contract Jobs (NOW HIRING)

RESPONSIBILITIES:
Kforce has a client that is seeking a Salesforce Business Analyst in Armonk, NY.
Key Responsibilities:
* Lead discovery sessions, SME interviews, and cross-functional workshops to understand current processes, pain points, policies, systems, data, controls, and desired outcomes
* Map end-to-end processes using Lucidchart, Miro, or comparable tools and identify decision points, rules, exceptions, handoffs, controls, and automation opportunities
* Assess candidate processes and technical environments for Agentforce suitability, POC priority, delivery complexity, expected value, level of effort, dependencies, and squad needs
* Translate discovery findings into process assessments, POC hypotheses, scope recommendations, assumptions, risks, and outcome measures
* Write enterprise Salesforce requirements, features, user stories, acceptance criteria, business rules, process flows, and data or integration requirements
* Write automation and agent requirements rather than simple CRUD stories by separating deterministic rules from exceptions and defining confidence thresholds, guardrails, and human-in-the-loop escalation
* Define agent use cases, user journeys, topics, actions, instructions, grounding needs, escalation paths, expected outcomes, and measurable acceptance criteria
* Build and maintain requirements-traceability matrices linking SOPs, process steps, requirements, stories, designs, test cases, defects, and release decisions
* Manage story lifecycle and traceability in GUS, or rapidly adopt GUS based on equivalent Jira or Azure DevOps experience
* Partner with architects and developers during POCs, review demonstrations, identify gaps, and write or refine stories after working prototypes reveal the appropriate solution
* Frame ROI, business value, level of effort, risk, and readiness to help stakeholders prioritize use cases and delivery sequencing
REQUIREMENTS:
* 5+ years of enterprise Salesforce business-analysis, functional-consulting, process-analysis, or product-analysis experience
* Strong Salesforce BA craft, including requirements elicitation, user stories, acceptance criteria, process mapping, business rules, data and integration requirements, and traceability to SOPs
* Experience defining automation, AI-agent, or intelligent-workflow requirements, including rules versus exceptions, deterministic-first design, confidence thresholds, guardrails, and human-in-the-loop escalation
* Experience managing story lifecycle and traceability in GUS, Jira, Azure DevOps, or comparable enterprise Agile tooling, including development of a requirements-traceability matrix
* Strong discovery and workshop-facilitation skills with the ability to map end-to-end processes in Lucidchart, Miro, or comparable tools
* Ability to assess process readiness, business value, ROI, level of effort, risk, and delivery complexity to support prioritization and squad planning
* Experience partnering with architects and developers in POC-first environments where requirements may be refined after prototype demonstrations
* Strong written and verbal communication skills and the ability to work with SMEs, executives, architects, developers, testers, and distributed delivery teams
* Ability to thrive in incomplete-requirements environments, manage ambiguity, and maintain clear decisions and traceability in a Slack-first working model
Preferred Qualifications:
* Experience with Source-to-Pay processes, including purchase intake requests, purchase requisitions, purchase orders, accounts payable, expense, or partner operations
* Experience with Agentforce, Data Cloud, Salesforce for Slack, MuleSoft, process mining, or AI-enabled business-process transformation
* Salesforce Business Analyst, Administrator, Service Cloud, Data Cloud, AI Specialist, or related certifications
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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