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Call Center Sales Retention Agent

South Charleston, WV · On-site

$17/hr

  • Medical

  • Dental

  • Vision

Seeking a Customer Service Retention & Sales Representative responsible for delivering exceptional customer experiences while proactively identifying opportunities to retain customers and promote ...

New

Waste Management

Sales Retention Account Associate

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities. * Explores alternatives to reach mutually beneficial sales agreements that ...

Waste Management

Sales Retention Account Associate

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities. * Explores alternatives to reach mutually beneficial sales agreements that ...

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Sales Retention information

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$25K

$62.4K

$123K

How much do sales retention jobs pay per year?

As of Aug 20, 2026, the average yearly pay for sales retention in the United States is $62,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a sales retention specialist?

Sales retention specialists are professionals who focus on maintaining and strengthening relationships with existing customers to reduce churn and increase customer loyalty. Their main goal is to understand customer needs, address concerns, and offer solutions or incentives to encourage customers to stay with the company. They often work closely with sales, customer service, and account management teams to identify at-risk customers and implement retention strategies. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a sales retention specialist?

To thrive as a Sales Retention Specialist, you need strong customer service skills, sales acumen, and a good understanding of account management, often supported by experience in customer-facing roles or related training. Familiarity with CRM software (like Salesforce), call center systems, and retention analytics tools is typically required. Exceptional communication, problem-solving abilities, and resilience under pressure are standout soft skills in this position. These competencies are crucial for building customer loyalty, reducing churn, and meeting retention targets in a competitive sales environment.

What are some common challenges faced in a sales retention role, and how are they typically addressed?

Professionals in Sales Retention often encounter challenges such as re-engaging disengaged clients, overcoming customer objections, and managing high volumes of account follow-ups. Success in this role typically involves proactive communication, strong problem-solving skills, and the ability to personalize retention strategies to fit individual client needs. Many organizations support Sales Retention teams with ongoing training, customer relationship management (CRM) tools, and close collaboration with product and customer service teams to address client concerns quickly and effectively.

What is the difference between Sales Retention vs Customer Service Representative?

AspectSales RetentionCustomer Service Representative
Primary FocusRetaining existing customers and reducing churnAssisting customers with inquiries and issues
Skills NeededSales techniques, relationship managementCommunication, problem-solving
Work EnvironmentSales teams, client accountsCall centers, support desks
Common CertificationsSales certifications, CRM trainingCustomer service certifications

Sales Retention focuses on maintaining customer relationships and reducing churn through sales strategies, while Customer Service Representatives handle customer inquiries and resolve issues. Both roles require strong communication skills but differ in their primary objectives and daily tasks.

More about Sales Retention jobs

What are the most commonly searched types of Sales Retention jobs?

The most popular types of Sales Retention jobs are:

What states have the most Sales Retention jobs?

States with the most job openings for Sales Retention jobs include:

What job categories do people searching Sales Retention jobs look for?

The top searched job categories for Sales Retention jobs are:

Sales Retention jobs near you
Infographic showing various Sales Retention job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $62,441 per year, or $30 per hour.

Western Region - Weekend Team - Inbound Retention Specialist - Sales - US - Remote

Yelp

Remote

$50K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Yelp rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

137th of 245 rated software companies

Job description

Inbound Sales Retention Specialist

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Inbound Sales Retention Specialist to provide a 5-star experience to our small business advertisers! As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes.

This position requires you to work a permanent Saturday-Wednesday schedule. On Saturday and Sunday you will work 7:00am-4:00pm PST and during the weekdays of your shift you will work 9:00am-6:00pm in your timezone. This is a full-time position.

What You'll Do:
  • You will help strengthen Yelp's revenue retention by providing exceptional and timely customer support
  • You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers
  • You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
  • You will use strong listening and conflict resolution skills to handle escalated clients
  • You will become an expert in Yelp's advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
  • You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
  • You will remain organized and efficient in a fast-paced environment
  • You will consistently achieve/exceed monthly goals
  • Use Chatbench, Yelp's internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections
What It Takes To Succeed:
  • You have a Bachelor's Degree or 3+ years of relevant client facing experience
  • You are technically proficient with computers and information systems
  • You have strong communication skills (verbal and written)
  • You excel with problem solving and troubleshooting
  • You have experience in account management, sales, advertising, or small business (preferred)
  • You have a love for local businesses and understand their importance in local economies
  • You have excellent time management and organizational skills with the ability to track and complete numerous details
  • You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • You have the ability to strike a balance between consulting and supporting as needed
  • You are willing to receive and implement feedback
  • You have the ability to embrace a fast paced and always-changing environment
What You'll Get:
  • Effective your first day: Medical, vision, and dental
  • Mental health support and services via Modern Health
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Work from home reimbursement
  • The base salary is $50,000 + performance based incentives

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